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February 2024 by Matthew Herrmann
I used Fragile Pack to ship some items that I won at an auction in Louisville. I worked directly with Scott, the owner, and he was nothing but helpful and courteous through the entire shipping process. He received the items from the auction late in the day, and called me as soon as they arrived, and worked with me to get the items out same-day! The items arrived very well packed the next day.I had only a great experience with Fragile Pack and would definitely disregard the negative reviews here. Scott informed me these are likely meant for a different company.
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February 2024 by Johnny I
Very nice staff and quick service. The gentlemen helped me pack my fragile items and the pricing was very reasonable! Highly recommend if you want to send items of high value and, or, peculiar dimensions that do not fit an average size box.
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January 2024 by Scott Taylor
Was recommended by Evergreen Liquors Downtown Louisville to help us get some goods home from the Bourbon Trail visit. Scott at Fragile Pack was so easy to do business with and our stuff arrived yesterday sooner than expected, EXTREMELY well packaged, and all was there. Would highly recommend, great for not worrying about packing a check bag.
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January 2024 by karo davtyan
Homary…. Is where I ordered from Horrible horrible delivery experience. If I ever hear this company’s name again I’m going to cancel my order. Twice they stood me up and didn’t deliver. They came outside my home and they didn’t call and they left horrible please be aware this is a horrible
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January 2024 by Troy LeBlanc
Best place in town to have your fragile items packed and shipped.
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September 2023 by Scott Michals
Scott Logsdon and team will take great care of you! Highly recommended.
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August 2023 by Karissa Richards
I have not yet used their shipping services but I plan to soon and I can tell they are attentive and have great customer care. I plan to ship a very unique item and I called from out of town on several occasions with questions and the staff has been fantastic. I will update after my shipment is completed. So far A+
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August 2023 by Ryan Hoskin
Took a half day off of work to wait on a delivery that was suppose to come between 1-5. After multiple calls trying to get an estimate on when they would get there we were told we are next on the list. Delivery never showed up and no call to tell us why. Being that this was a Friday delivery business was closed through the weekend. Terrible communication! Would not recommend using this company that has this bad of a communication with its customers.
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July 2023 by Margaret H.
Scott is nothing less then amazing Always given me A1 service I highly suggest thanks Amelia
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June 2023 by Patrick Clark
Ugh...i just posted a terrible review and am trying to take it down. The negative reviews you see are indeed for a different company. Sorry nice people in Louisville!
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May 2023 by Tyler G
Great customer service, fast and friendly. Most of the negative reviews are for the wrong company. I will be using them again!
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April 2023 by J. Placeres
I used Fragile Pack to have a winning Auction sent to me. The amazing staff was super helpful. My items were amazingly well packed and they were quick to help accommodate my requests of using my own shipping label. Great staff & great service!
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April 2023 by Bill Garrett
We were contacted one day that our furniture would be delivered the next day between noon and 4 pm. The day of the delivery I got home at 10:50 am to find our furniture on the drive with the couch standing on end, we had paid for white glove delivery. What happened to our moon to 4 pm delivery? I rounded up some help and got the furniture on the deck, unwrapped everything and noticed the recliner had a broken board on the base, the box it was in was a little beat up and had no padding in the. Box. We have contacted the freight company with no satisfaction, they really don’t care, this has been a nightmare
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April 2023 by Brit Fernandez
If I could give it zero stars I would do that! I ordered a sofa that was supposed to be delivered in a week. It was wrongfully scanned and shipped to the wrong hub in a different state. When you contact them, they’re annoyed you’re asking the status. They say they’ve “already contacted the hub” but never provide the location of your item or status.Long story short. No sofa, terrible customer service and complete logistic incompetence. If you’re buying something and they use Fragile Pak run the other way!
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April 2023 by Charlie Flathers
This delivery was a love seat, it was delivered on time and the guys were very friendly. it was placed inside my door (my living room) in the perfect place.