-
March 2024 by Kim P.
I appreciate them being able to resize my rings and allow me to wear again. I appreciate being able to trust them sufficiently to leave my rings and pick them up excellent service.
-
October 2023 by Tara P.
I absolutely love Genesis Diamonds (Louisville, KY). We have been using them for all of our jewelry for years. All of the staff is kind, knowledgeable and extremely helpful. They treat us like family and call us by name every time we walk in the door. I can't say enough good things about their staff, selection, no pressure sales and quality of jewelry. Huge shout out to Terri! We LOVE working with her. She is very knowledgeable, fun to work with, knows my taste, stays within our budget and is zero pressure. We always look forward to working with her for those exact reasons. Going to Genesis for all your jewelry needs is a no brainer. Thank you to the staff at Genesis and Terri for always giving quality diamonds/jewelry the best customer service around.
-
October 2023 by Tara Pinto
I absolutely love Genesis Diamonds (Louisville, KY). We have been using them for all of our jewelry for years. All of the staff is kind, knowledgeable and extremely helpful. They treat us like family and call us by name every time we walk in the door. I can’t say enough good things about their staff, selection, no pressure sales and quality of jewelry. Huge shout out to Terri! We LOVE working with her. She is very knowledgeable, fun to work with, knows my taste, stays within our budget and is zero pressure. We always look forward to working with her for those exact reasons. Going to Genesis for all your jewelry needs is a no brainer. Thank you to the staff at Genesis and Terri for always giving quality diamonds/jewelry the best customer service around.
-
October 2023 by Taylor Lheureux
I have so much to say about the people at Genesis. Our experience with everyone at this store has been welcoming and warm. The first time we stopped in was for the Tacori trunk show in November of 2022. Gal, one of the owners, was in town from Nashville. Gal is a gem and helped my wife and I design beautiful engagement rings. The thing about Gal is that he treated us like we were everything. He provided comfort in the budget we had set. He was inclusive towards my wife and I. He shared personal stories about him and his wife. He helped us custom design our rings explaining everything about the cut, color and clarity. He gave us his personal cell phone number and provided updates on the rings. He even told us that the same master jeweler made our rings.Our next experience was more recent with Terri. Terri welcomed us and sung high praises of our beautiful engagement rings we had designed. Teri helped us pick out wedding bands taking time to explain sizing and the best options. My wife especially loved Terri because she radiated inclusivity. And a week later our rings were ready! Today we had the pleasure of working with Terri again and sweet Katie. Our rings are stunning! Katie was so kind and sweet. We can’t wait to work with them again in the future!
-
October 2023 by Cynthia Lai
If I could’ve give more stars I would. Everyone that helped was so nice, but Wendie was phenomenal. I am a very anxious person and it was my very first time trying out rings so I didn’t know if they were going to be rude and see a young couple just trying on rings for fun. Everyone was so patient and thorough to make sure you understand that rings isn’t something to play around with, once you make a decision it’s that. I came in with a vision and it was WRONG. I am a round girlie for sure, you never know until you try them on. So don’t be afraid to come in and try before making a decision. We will definitely be back!
-
October 2023 by David Creason
BUYER BEWARE, CONSIDER ANOTHER LOCAL JEWELER!WeI recently had an unfortunate experience with Genesis Diamonds that has left us deeply disappointed. My wife and I decided to invest in a very expensive ring from Genesis Diamonds as a gift for her for our 10 year anniversary. We were excited about the purchase, but our joy was short-lived when she took the ring in for an inspection a few months after purchase and found the center stone unexpectedly cracked.Naturally, given the age of the ring and amount we spent, we thought Genesis Diamonds would willingly provide assistance and a quick resolution. To our shock, their response was far from what we expected. Instead of offering help or taking responsibility, they suggested that we should contact our insurance company and file a claim or spend additional money to purchase a new stone from them after having already spent thousands of dollars. This response was both dismissive and unhelpful.We had a certain level of expectation when investing in a product as significant as an engagement ring. I believed that the purchase would come with a reasonable level of quality and service, especially when an issue arises. However, the lack of support and their unwillingness to address the issue not only tarnished the reputation of Genesis Diamonds but also eroded any trust we had in the brand.My wife and I had hoped for a more favorable resolution, but we were met with a disappointing experience that does not match the caliber of Genesis Diamonds' products. I hope that this review will prompt the company to reconsider their approach to such situations and provide better support for customers facing similar issues in the future.In summary, the subpar response to our situation has left us deeply dissatisfied with Genesis Diamonds. We had initially placed our faith in the brand, but this experience has made us question our decision. We hope that the company will take steps to rectify this situation and provide the level of service that matches the quality of their products.
-
October 2023 by David C.
BUYER BEWARE, CONSIDER ANOTHER LOCAL JEWELER! WeI recently had an unfortunate experience with Genesis Diamonds that has left us deeply disappointed. My wife and I decided to invest in a very expensive ring from Genesis Diamonds as a gift for her for our 10 year anniversary. We were excited about the purchase, but our joy was short-lived when she took the ring in for an inspection a few months after purchase and found the center stone unexpectedly cracked. Naturally, given the age of the ring and amount we spent, we thought Genesis Diamonds would willingly provide assistance and a quick resolution. To our shock, their response was far from what we expected. Instead of offering help or taking responsibility, they suggested that we should contact our insurance company and file a claim or spend additional money to purchase a new stone from them after having already spent thousands of dollars. This response was both dismissive and unhelpful. We had a certain level of expectation when investing in a product as significant as an engagement ring. I believed that the purchase would come with a reasonable level of quality and service, especially when an issue arises. However, the lack of support and their unwillingness to address the issue not only tarnished the reputation of Genesis Diamonds but also eroded any trust we had in the brand. My wife and I had hoped for a more favorable resolution, but we were met with a disappointing experience that does not match the caliber of Genesis Diamonds' products. I hope that this review will prompt the company to reconsider their approach to such situations and provide better support for customers facing similar issues in the future. In summary, the subpar response to our situation has left us deeply dissatisfied with Genesis Diamonds. We had initially placed our faith in the brand, but this experience has made us question our decision. We hope that the company will take steps to rectify this situation and provide the level of service that matches the quality of their products.
-
September 2023 by Matthew Dedman
After checking with multiple diamond stores around Lexington over a 6 month process I decided to make the drive to Louisville and checkout Genesis Diamonds before making my final decision and I’m sure glad I did. The staff was amazing and extremely helpful with helping me making the final decision on the right ring that I am very happy with. We had a slight issue over a misunderstanding and the staff quickly resolved it in a very professional manner and put my mind at ease. Thank you so much to Jim, Wendie and Eddie for making the buying decision a pleasant one and I would definitely recommend this store to anyone in the market for a ring.
-
September 2023 by Kevin Lacy
What an amazing place to shop for any jewelry. I was there purchasing an engagement ring, and Wendy was so nice and very helpful I ended up coming back for the wedding bands. Everyone there is so helpful and they walk you through the steps as well as answering any questions or concerns you may have. The free cleanings are always a plus! 10/10 recommend for any jewelry need!
-
September 2023 by Gabriel K.
It is the biggest ripoff .Prices are way above retail with a classic Pyramid scheme going on diamonds where they sell you one at an artificial exorbitant price then they buy it back from for 110 % of the purchase price if you buy a more expensive one . This place is simply fraud and greed galore . The Attorney General should close with red wax
-
August 2023 by Ron Foster
Shopping at Genesis Diamonds for a special ring for my wife after 41 year anniversary made an experience she will never forget. All thanks to Wendie Canavan who really worked with us. My wife loves her ring. She’s happy, I’m happy. THANK YOU WENDIE!!!
-
August 2023 by Rachael Breedlove
Amazing people! Special thank you to the jeweler Kentus! He’s a man sent from heaven himself. Will always come back! You’re amazing!!!! With the biggest THANK YOU!
-
August 2023 by Chris Fogle
Purchased my fiancé’s engagement ring and both wedding rings a couple months ago. It was such a worry and stress free experience. Wendie, Vetta and Maria were incredible. I can’t recommend them enough…….she LOVES the rings.
-
July 2023 by Lauren Lavea
Genesis Diamonds is truly the best! I have lived in 7 states and 3 countries and Genesis remains unmatched in terms of quality and customer service! A special thanks to Kentus Plummer, my jeweler, for his amazing work. Mr. Plummer worked around my crazy schedule and provided updates as he worked on my rings. He was so incredibly kind and made a point to greet and speak with me in person at pick up. My rings look perfect! I will forever recommend Genesis Diamonds and Mr. Plummer to my family and friends!
-
July 2023 by David Leonards
I took my fathers wedding band and my wedding band in to see if there was anyway to integrate the two bands. The staff at genesis diamonds was so kind and very helpful. They even brought out Kentus Plummer the in house jeweler to speak with me about my idea. Kentus even offered to perform the service while I waited. Amazing customer service. I’ve been a longtime customer with genesis diamonds and they have always treated me like royalty. Hats off to the team at the genesis diamonds on Shelbyville road. Keep up the great service.
