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January 2024 by ASMR Klotz
I had a return on a $30 Playstation 3 that I bought from the Hurstbourne location and I took it here and they told me that they could only do an exchange. If I wanted a refund I had to go to the store I got it from. So I had to drive all the way up to Hurstbourne to get my money back and the Hurstbourne location told me it is the Goodwill policy across Kentucky to do refunds at any location, not just the store you bought it from. So it appears the manager at this location is just making up their own rules and not following Goodwill corporate policy.
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November 2023 by Petricia Uryne
Interacted with a rude manager and a rude cashier. Cashier pushed past my dad, like fully shoved him with her shoulder, to get past him without asking him to move or apologizing for the shove. She was coming from behind him so he had no idea she was trying to walk through. She was very short with us at checkout, barely made eye contact, and didn’t greet us at all. We had not interacted with her before she pushed past my dad so I don’t think we could have done anything to make her upset. The name written on the survey card says Daysha. We bought a piece of furniture and went to lift the piece to bring it to the car, and the manager (in a harsh tone and raised voice) demanded to see our receipt, despite the fact that she was standing next to the cashier that checked us out and watched the transaction take place. My dad and I are the type of people to shrug our shoulders and laugh about it later in the car, but it was still a frustrating experience and I’m not sure why we were being treated like we were stealing or trying to be difficult.
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May 2023 by Yania Diaz
I've been there twice and I'll never go back. I had the same cashier both times and she charged me $5.59 for clothing marked as $1.99. She was rude and used racial face expression. Worse experience ever
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May 2023 by Guerrerita Cubana
DO NOT GO TO THIS STORE!!!I'm a regular goodwill shopper and this is so far the worse to go to. They like to overcharge for clothing, it's ridiculous!!!
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May 2023 by Tammie Noe
I have found some good stuff here. Just wish it was more organized.
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May 2023 by Charlotte Tucker
Individuals working there was very helpful and pleasant when helping me
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January 2023 by Michelle Raley
This Goodwill store is highly overpriced. Every time I come here I find items that are priced with the original stores price and the Goodwillprice is just as high, if not higher! Did they forget that it's used old stuff that's been donated to them for free? No wonder the owner is a multi millionaire.
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January 2023 by Michael Blair
Lots of merchandise to look through. Very clean and a very nice staff!
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July 2022 by Megan Fitzgerald
Found exactly what I was looking for! Excellent experience and friendly staff!
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June 2022 by Brian G. Cox Sr.
Definitely underestimated this Goodwill location. I walked out with a suit,tie, dress slacks and shirt for $17! Awesome!
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May 2022 by Ray Lopez
Ice little small store no the cheapest but you get some nice stuff if you have a good eye
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March 2022 by Jen Malone
I LOVE LOVE the goodwill! Anyone that knows me knows this!! You can’t beat the deals & the gems u come across from time to time!! Priceless
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January 2022 by Aubrey
Plenty of workers. I mean plenty....they followed me off an on the whole time I was shopping. I have worked middle management and that was a crazy amount of time they took to follow me yet not enough time to separate shoes by sizes or scarves by color or mens belts from women's.I have worked retail for years so I understand the concern however as customer that was excessive. But if your someone from out of state be aware it may happen to you also.
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September 2021 by Tee Renne
I used to rave about this store location. However went in on 9/2/21 and had the larger heavyset male cashier LIE to my face about pricing. Afterward, he didn’t even have the courtesy to offer a bag for all of my things. How rude? I had to ask for my things to get bagged WHILE toting around a baby in a carrier. Terrible cashier, and very unprofessional, and obnoxious. If you value customer courtesy and HONESTY, I suggest going elsewhere.
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September 2021 by Rob Hill
Selene the nice lady that works there thank you so much for putting cloths on my homeless friend Chris he had lined up a shower and had nothing to put on he said you paid out of your own pocket I hope and pray it to come back to you 10 fold for your kindness thank you so much