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January 2024 by Lance Harper
Rescheduled me twice for an oil change, made it seem like I was inconveniencing them. Decided it was best to just cancel and go to Valvoline.
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January 2024 by Casey S.
Very happy with my experience here. No nonsense, straight forward. Fair prices.
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November 2023 by Sital Patel
This is an Amazing Shop. I was from out of town and I hit a curb and thought my alignment was off. I came in requesting a quick check and they went out of their way to prioritize me for a quick alignment check. They were honestly up front with me that there was nothing wrong with my alignment. Thank you so much Deborah and Cody.
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November 2023 by Jack Bishop
This was my first experience with the crew at this location. I've previously been doing business for many years at the Shelbyville Rd location across from the Mall St Matthews. Imagine my surprise when I made an appointment for an oil change only to find out when I pulled up in front of the store that it was closed. Fortunately I always show up early for everything and it was an easy matter to simply jump on the Watterson and zip around to Bardstown Rd then right into Goodyear at the Gardiner Ln center. I Still made it before my appointed time. Terry and Deborah welcomed me to the store and sent my Jeep right back to the shop. Oil/filter change, radiator flush, fluid check for my 4WD transfer case, tire rotation, front end alignment and new wiper blades was completed in roughly 1 1/2 hours. I chose to wait for the work to be completed and made myself comfortable in the waiting area. I was surprised to find there were electric outlets, USB connectors and a nifty front desk where I could make myself at home, keep up with important emails, and even read a few chapters of my latest book while I waited. I didn't get to meet Dan Aboulfadl, the manager, but will make sure I speak with him my next visit to tell him how pleased I was with the service his crew gave. This is going to become my new home for service on my cherished Jeep. Look forward to meeting Dan and saying "Howdy" to the rest of the team soon.
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November 2023 by Michael Johmann
No, definitely do not use Goodyear. I brought my cars for service there for years, but on several occasions they misdiagnosed what was wrong with the car, made unnecessary repairs or the wrong repairs and then haggled over refunding me. The last time was the last straw, misdiagnosing an engine problem that ended up junking the car after we brought it back twice because of their mistakes. The amount of compensation they offered was pitiful. They've lost my business for good.
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November 2023 by Marvin Thomson
I had a I had a really good experience Terry really help me with my rebate and gave me really great service
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October 2023 by Straight T.
the store itself is awesome but the staff. are LAZY and do not get in no rush whatsoever to wait on a customer and they also jus close the store whenever they feel like it on 3rd shift so u nvr know if it is open or not at night time , I think wit a few improvements and better management, it will b a 5 star rating but until they get the lazy asses out and stop closing it jus cuz they feel like it when it says 24hr , they about as bad as speedway on Preston is
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September 2023 by Kevin Cecil
Mike is the Best! I have been coming to this location since the 90’s Mike has always helped me with the other guys that have helped me resolve the issue’s that Have occurred with our vehicles. You can depend on this guys they know what they are doing when it comes to automotive repair!The service technicians are top notch!Thanks Guys!Terry is here if I remember correctly.
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September 2023 by Scott Getic
Had leak in tire while traveling. Stoped in and they fixed the tire in a timely manner. Great store.
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August 2023 by Charles T.
While the location at 4909 Shelbyville Rd, St Matthews, KY 40207 was scheduled to close, they moved equipment to this location resulting in Shelbyville Road location to not be able to provide services. We visited on Thursday, had to order four tires and made an appointment for Saturday. This location, while having the other store equipment, would not guarantee service would be completed today. No attempt to correct or solutions provided after we order tires and scheduled appointment. I would rate no stars if could.
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August 2023 by Micaela Bush
Wonderful shop with honest mechanics. They could have charged me with an inspection fee after finding nothing wrong but they didn’t. I appreciated the time they took to look into the issue I was having with my car & even though I didn’t get any repairs done, they eased my mind and earned my future business!
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July 2023 by Joe V.
I have used this shop at various times over the years and have always had a satisfactory experience. Several months ago I purchased a new set of 4 tires. Wasn't planning on keeping the car long so they helped me find a budget set of tires. Then the other day I noticed a tire low on air and then found a screw in the tire. I called them up late in the day and they took me right in and fixed the flat for no charge in 15 minutes. I recommend this business.
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July 2023 by Carolyn Butler
I had a tune up from a local repair shop on Lexington rd. Being certified and having experience is a huge gap on best service. A spark plug and The GoodYear team, helped me get back on the road with a referral to Mr. Transmission on Hunsinger rd. Another awesome team of experience.
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July 2023 by Aldean R.
This used to be affordable and dependable to place to bring your car for decades. As Bob Dylan sang "times are changing", this place has too.I had notice this placed was not as packed as use to be recently (more like a ghost town now) and I know the reason why. Came in to get a $20 dollar oil change like clock work. After dropping it off, they called me back saying I needed to change all kind of filters and replace bulbs. Gave the ok and ended up with a $360 bill.So after getting home I put in every additional service in you tube for my car and realized I had been overcharged $120 in hours at $40 an hour for each filter and bulb replacement.Each filter and bulb took about 5 minutes to complete. So I got ripped off.The whole service should have taken about an hour to do not the five hours of labor I was charged. Do now I will be changing service providers like some of my neighbors.
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June 2023 by Brian Russell
This seems to be a really well run shop. They were able to bail me and my girlfriend out of a flat tire situation close to closing on a Sunday. I really appreciated how easy they were to work with and how they were able to squeeze a repair in instead of getting to it the next day. Thanks again!
