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February 2024 by Arturo Martinez
I came in to the store yesterday on January 30th and I got some cookies and they were old and stale I asked if they where fresh from today and the girl toll me they were 4 days old, i also asked her about the the cookies they had with glitter on them if they where a new one and she said no that she just puts eatible glitter on the cookies, I'm concerned about this because I do t know what to think and what all they putting on the cookies specially becausr before I order I over hear that she was telling a costumer that she sells drugs on the side.
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February 2024 by Tyler
Former employee when will w2 be ready? And will they be available online?
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December 2023 by Deacon Family
Today we visited a very busy Great American Cookie at Oxmour Mall. Kelsey was the employee that helped us and she was amazing. With the super long line of waiting and often impatient customers, she was respectful and kind and courteous. What a great representation of genuine customer service today!!
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October 2023 by Christen W
Ordered online. Cookie cake was ready before pickup time. Staff was friendly and the cake was adorable.
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August 2023 by Rage
I've been here 2 times. Macey was very friendly and gave me yummy cookies! I will be back because they were just the best cookies ever! All of their cakes we're lovely and hand drawn!
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May 2023 by Tori France
Macy wouldn’t sell me any cookies because she was working the closing shift and “still had a lot of stuff to do in the back” even though my mom went 15 minutes before 8 pm and then I went back 10 minutes before they closed. Wouldn’t tell me what time they closed, she just kept saying “the mall closes at 8, we are already closed”. They’re hours during the week say they close at 8pm. When I told her, “your hours online say you close at 8” she let me know “I’m not unwrapping the cookies for you”. Was already having a rough day and just wanted a cookie, thanks macy!
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May 2023 by Jess Drake
I have an order scheduled to be picked up today that I've already paid for but it now appears you are closed today? I've called but no answer. Can someone please advise on how I will get my order today?
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May 2023 by Kellen McCabe
Great customer service placing a special cookie order for a birthday. Got it just perfect!
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May 2023 by Drake Natke
Macey is incredibly fast and helpful! 10/10 experience and will be back for more.
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April 2023 by Lauren Kasdan
The website says they close at 9, Google says they close at 9. I get there at 8:45 to get a few cookies and everything is already put away. The girl behind the counter just looks at me and says “we’re closed.” I was surprised and said that it stated online that they were open til 9. She huffed and said “I gotta catch the bus.”I get having to have transportation home, but why is the management here hiring folks and then scheduling folks that don’t have the ability to even stay til close?? I drove 15 min to get here for nothing.
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March 2023 by Norsemen
The 2 girls working there were short and rude. If you don't like your job find another one. I used to love this place but now every time I'm there it's attitude and problems. They treat you like you're an inconvenience. Cookies were good
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September 2022 by Jennifer Powell
I placed an order for a cookie cake online last night and picked it up today. It was ready on time and the girl at the store was super nice. The cake looks exactly like what I asked for and it taste delicious. I would highly recommend getting a cookie cake from here!! A++
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January 2022 by Stella Clark
The gentleman took my order over the phone and was nice an courteous. When i picked up my order the next day, it was done on time exactly as ordered and Candis was also polite and courteous. Cookie was great by the way and tasted fresh.
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December 2021 by BigMikeTechNerd
I ordered the Online deal for 3 cookie sandwiches and get 1 for free. Ordered it on Door Dash. Order got to me house and I got only 1 sandwich and 3 regular cookies! this is not right!
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November 2021 by Alisha Alfred
False advertising for the Halloween cookies. The icing did not come in the bags, the cookies were so softs they fell apart and they were just sugar cookies. On the picture it showed chocolate chip on the shape of pumpkins. Called but was advised to call back Monday to speak with Sam the manager but every time I called someone would answer but it was silent. This was not worth 16.99. This is bad for business. I will not purchase from this location.