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February 2024 by Erik K.
One of my best experiences with GC is Justin Slaughter. He is very knowledgable and curtious. Always willing to help and answer questions. He allowed me space to try some intruments out I was interested in without being over my shoulder the whole time. Which I totally appreciated. When I left, I did not feel pressured to buy anything, just encouraged to come back and explore the possibilities. Top knotch service...
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February 2024 by Randy
Idk how Justin still has a job there. He’s one of the most condescending customers service reps I’ve ever come across. I do a lot of business in there and I’ve overheard him time and time again talk down to customers, then dog them even harder when they walk away. If you let him know you’re not making a purchase or if you decline his precious pro coverage he all but tells you to go f yourself. To the point that if he’s my option of people to deal with I just leave. And he’s one of the least guitar knowledgeable people there. Realistically half of their staff are bitter and unpleasant to be around, who seem annoyed if you ask questions, but not bad enough to write a review about. Shout out to Scott for being personable and knowledgeable. Only go into this store if you need to pick something up that can’t be shipped to you. Their online and phone reps are much better to deal with.
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February 2024 by Garrett Whiddon
Will never be back be careful with guitar lessons scam
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February 2024 by Vince Palazzo
Great place for musical and sound equipment.
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January 2024 by Kelly Gustafson
My experience at Guitar Center in Louisville was phenomenal! Got help with a return for a guitar I purchased from their website. The team of Aidan and Dom got me quickly back on my feet with an order for a new guitar that they will inspect before I pick up. I even signed up for lessons before I left. The team was informative, helpful, and most importantly - welcoming. Keep up the good work!
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January 2024 by Dustin G.
Was last here a long time ago and felt really unwelcome and intimidated. Went in today and had a GREAT experience. New management has clearly turned this place around. Very welcoming, didn't make me feel like an idiot for being a beginner. Even signed up for lessons. Can't wait to get started!
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January 2024 by Andrew Winkler
Large selection of instruments including guitars, of course, but also pianos and drums. Service was hard to come by but helpful once we got someone's attention.
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January 2024 by Nubian K.
Honest costumer service . I was purchasing a used instrument. Manager told me the good and the bad. I felt comfortable making my purchase. Thank you. Kevin
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January 2024 by bruce D. Mr B
Awesome store!
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January 2024 by Arlie Mimbela
Love going here, the guys always take care of me.?
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January 2024 by Milan Rodriguez
I placed an order and service was great. And everything seemed fine I showed them the guitar and he said he could place the order since they didn’t have it in store. I showed them the guitar to make sure it was and he said yes. Only for them to send a entirely different guitar.
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January 2024 by 1KING STAN
Great folks man shot out to Slimdrip
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January 2024 by Greg Stierle
I couldn’t get anyone to help me there. I ended up leaving and just buying online.
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January 2024 by Mike
I had a return, which was two weeks outside the policy range, so I figured I wouldn’t get the full refund, but they wouldn’t even do store credit! Manager and staff are great people and super friendly, but they are forced to exercise corporate-styled customer service.Not sure if and when I’ll be back after this experience.
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January 2024 by QC Brian
I gave not physically been there....yet..takes a while to save for the guitar i want, FGX5, Red Label
