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December 2023 by Daniel Bennett
They advertise that they have a hot tub, which they do but it's broke and they have no intentions on fixing it. I picked this hotel because it popped up when I filtered to have a hot tub. The customer service is very rude.Rooms: Was a nice room, garbage people skills
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November 2023 by Casey Dillahay
The place is older but still in great shape. The pull out couch was very comfortable. my only complaint was that on our last night of a 3 night stay, kids stayed across the hall and were very loud. Other than that, it was a great stay and we will stay again next year. Perfect location to food, shopping, and entertainment.Rooms: The rooms were spacious and clean.Nearby activities: The mall, smaller stores, fast food, and grocery stores are right down the street.
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November 2023 by Shane Bruns
First time in Louisville. Fantastic location, close to lots of shopping and restaurants but, tucked away from traffic and noise. Hotel is very quiet and clean. Enjoyed the hot breakfast twice, lots of options and very tasty! Special THANKS to Jalen at the front desk for the hospitality and information!Special note: the hotel hot tub is closed PERMANENTLY. Adults can ask about a pass to the gym next door, highly recommend!Rooms: Very clean
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November 2023 by Skye Moshier
Very friendly staff and very clean room. The bed was quite comfortable. Didn't wake up early enough to try the breakfast offered but it smelled amazing. I loved the location of this hotel, close to all the shopping areas and plenty of eating options nearby.
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November 2023 by Jmeshia Smith-manor
Very disappointed in this hotel for lack of communication before i even take my girls on a bonding even i called and made sure everything for our night would go as planned . Spoke with the front desk was told we will only be charged a deposit of $50 . The day of .. Not even two hours before they call to tell us the deposit has trippled and it was just policy ... very disappointed in this. For mt girls i willingly to try and pull things today for my girls but sure hope all the amenities work
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September 2023 by C. B.
A very clean hotel with a decent breakfast! The rooms are quite spacious! Staff was helpful and friendly for the most part . The air units need updated because our unit froze the entire five days on and off which was disappointing because it was 90 °s ! The hot tub was nice, but only worked last 2 days we were there. We would stay here again thanksNearby activities: It was fifteen minutes drivetime to Kentucky expo center state fair grounds.
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September 2023 by Chris McKinney
Clean room with a full sized kitchen. There wasn't an oven but the was a microwave. The best equipped kitchen I've had at a hotel as far as utensils go. Everything I needed. Even salt and pepper. Comfortable bed and 2 TVs. I'll stay here again when I return.
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September 2023 by Charles Powell
The hotel overall was nice, BUT, I called before booking to confirm that they had a hot tub and that it WORKS. Was told yes, and booked the room. I check in drop off my bags, change and go to the hot tub to soak my 2 broke feet and guess what..... COLD! Ticked off! I could've spent less at a hotel without hot.tub but always pay the extra for the therapeutics of a hot tub. Told front desk, they said they'll make a work order. Told front desk at checkout and "sorry" was the best I got. $1000 part too expensive to fix for such a nice place is a shame. Will never be back and don't recommend, because they didn't even try to make it right or better.Location is also a bit of a pickle if you have a trailer. Parking is limited, even on a weekday, and the winding roads are just begging you to hut a curb.Noteworthy details: Hot tub is cold! They say hot but it is literally between 70-80°F
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September 2023 by Victoria Larsen
The staff were pleasant and prompt. The rooms were very clean and spacious. Wish we had booked our whole trip here.
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September 2023 by Desilee Gougisha-Waye
Absolutely wonderful, comfortable, clean atmosphere. I enjoyed my stay hot complimentary breakfast plenty of options. Both Boil and scramble eggs. Waffle makers, hot and cold breakfast. Friendly staff. Thank
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September 2023 by Holly Sarazen
This location was very clean and comfortable! The rooms are big and cozy. We had 2 adults and 3 children. There were 2 beds and a pull out sofa sleeper. The breakfast was DELICIOUS. The lady handling breakfast all by herself was a champ and did fantastic! (Please tip her, we did, but did not see anybody else do so. There is a jar on the breakfast bar).The kids loved the pool as well! Great location. We were only about 15 minutes from Kentucky Kingdom and it was easy to get to where we wanted to be, but far enough off the main roads that you don't hear the traffic.
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September 2023 by Bill Knipe
The manager, Matt, gave excellent service. Room was clean. Breakfast had good food and was very tidy. Easy access to the highway. There is a lot of shopping around, but the hotel was quiet.
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July 2023 by Juan Ochoa
Rooms were clean and comfortable. But the breakfast is honestly the worst hotel breakfast the we have come across. Other then that the hotel is ok.
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July 2023 by Rubica Advani
We stayed there for over a month. The service is great. We ran into an issue with only one staff member in the entire stay, she was extremely rude having us to to vacate at 10 am inspire of us being platinum members.
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June 2023 by Kathy Russell
Stayed 3 days 3 nights. Arrived to a a room with questionable fresh towels and sheets. (Stained or dirty couldn't tell. Fuzz and hair on dry towels) Informed them of slow draining tub (standing in 2 inches of water by end of quick shower) first night. Wasn't fixed till 3rd night. Did not clean our room the entire time. Had to get clean sheets and towels ourselves. Loudest toilets I've ever heard even from neighboring rooms! Very loud air-conditioning units too! Made it hard to sleep! Front desk staff were friendly. Breakfast on Thursday was lack luster (included boiled hotdogs? and very green bananas) but was better the next two mornings. The woman running the breakfast area, however, was attentive and kind. Pool and hot tub was unavailable 1st night. The next day hot tub was only 98 degrees. Under equipped, very small fitness room. Only one treadmill and one elliptical. Quiet, safe street. Beautiful lobby.
