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October 2023 by Royal Transportation and Logistics LLC
We made a reservation for a 15 seater Van 5 days ahead which was 44/day x4. Sadly when we were making plans to pickup in few hours, an employee with Hertz called to tell us that they are sold out, even after assuring us that the van was available. My suspicion is that the demand for the van was high and since I'm an immigrant, they figured they could take advantage of me by making more money on the van, instead of letting me have the van. It's unfortunate that we live in a country where when you speak different from the majority of the people, then you are discriminated and treated as trash. Hertz must do better because clearly I believe I have been discriminated against
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October 2023 by Royal Transportation And L.
We made a reservation for a 15 seater Van 5 days ahead which was 44/day x4. Sadly when we were making plans to pickup in few hours, an employee with Hertz called to tell us that they are sold out, even after assuring us that the van was available. My suspicion is that the demand for the van was high and since I'm an immigrant, they figured they could take advantage of me by making more money on the van, instead of letting me have the van. It's unfortunate that we live in a country where when you speak different from the majority of the people, then you are discriminated and treated as trash. Hertz must do better because clearly I believe I have been discriminated against.
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April 2023 by Alex Pahler
Can't extend my rental on Hertz app. Can't extend rental online. Then try to call the Bardstown road location to extend, but they never answer the phone and I was hung up on when trying to extend my rental and was asking for details of pricing. I then immediately called back, no answer. Called a different location, they answered and tried to help, but couldn't load my info because the Bardstown road location still has my information pulled up on their computer. So therefore, I am stuck trying to call them again, and again, and again. I have wasted hours in a day trying to extend my rental. This isn't the first time either. I have had to extend my rental now three times. This has been a huge hassle. I recommend finding a different Hertz location or finding a different car rental option all together.
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December 2020 by Ashley Cordero
Had a pre-approval from looking on carvana but found the same vehicle for $4k less and less mileage they worked with the lender to match terms. After selling cars for 5 years I was impressed with their level of professionalism. The management at this location proves to be nothing less than excellent.
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September 2020 by Heather Peer
My son is looking into buying a car. His first. He is working and contacted Hertz about a car. He apllied for financing and didnt hear back until they called him to test drive a car. One would assume that financing was in place or why call someone to test drive? It wastes not only thier time, but my sons as well. Needless to say waisted time and disappointment.
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August 2020 by Manuela Mattingly
I have researched the purchase of our new car for almost a year. I kept circling back to Hertz Car Sales in Louisville. Draper Cave was my sale contact and I could not have been any happier with my choice. Very accommodating and an overall awesome experience! Thank you. :)
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July 2020 by Russell Ross
Great place. Helpful and friendly staff.
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June 2020 by Cathy Scott
No deal's NO selections to choose from shaking my head
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May 2020 by Aliya Bledsoe
Best place to purchase a car. Cars are all certified and in great condition. Process was very smooth and employers are all very knowledgeable and kind. Thank you Niles Heggie!
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May 2020 by Brad Hooper
We saw 2 Toyota CH-R online that we wanted to go look at. So we went to the lot to look at them. Met an employee named Draper, drove one, and decided we wanted it and went to decide on how we wanted buy it. Texted him back a few mins later for out the door price, and he asked us to wait till the following day because he is not at the lot anymore for the day. We said okay and waited till the next day.
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April 2020 by Michelle Ruley
PURCHASED:: 2019 TOYOTA CH-R XLE
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April 2020 by TK Bell
As a long time customer of Hertz Car Rental and Car Sales I decided it was time to trade up my vehicle to something newer. I heard that Mark Meadows had returned to Hertz here in Nashville and since he previously sold cars to all my family that he was the one I wanted to see, and he had treated me and my entire family with honor and respect and helped us to pick out exactly what we needed. I met with Mr. Meadows a couple of times looking at different vehicles and narrowing do
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April 2020 by Enmanuel C.
Car I rented came with no front window wash liquid so I had to drive with a couple bird poops in my vision, other than that the guy was nice.
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March 2020 by Patrick Keefe
Draper Cave has become more than a car salesman, he is our friend. We just purchased our fourth family car from him. He is very honest and doesn’t spend a bunch of time on worthless information. It is the fastest process ever. We just bought our last car in less than 3 hours. Thank you, Draper❤️
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March 2020 by Tera Miles
I had a wonderful experience buying my Nissan Altima here! Niles greeted me and was oh so patient moving cars in the rain to get out what I wanted to test drive. I loved how laid back he was. Not once did I feel the pressure that you usually get the second you walk on any other car lot. Financing went smoothly as well! When I purchased there was something minor with the tail pipe that I wanted fixed and they were very accommodating telling me to take it to any Nissian dealer close to home and they would take care of it and they did just that! I also had the pleasure speaking to Tim on the phone and he took the time answering all my questions I had, weeks after my purchase. I will say they stand behind their vehicles, I had another issue/warning light come on and when I talk to Tim he put me at ease and again I took it to Nissan and they fixed the problem and Abe even paid for a new battery in my key fob that he didn’t have to do. Thanks Abe! If I hear anyone in the market for a vehicle I will tell them about my experience and send them that way! Being a single mom and purchasing a car on my own is scary, but these guys are great and I know for sure where I will be going the next time I buy a vehicle!
