-
March 2024 by Ace Rockwood Designs
Efficient and Helpful
-
March 2024 by Mz Janet
Two consecutive years Jackson Hewitt has messed up my return and scheduled appointments only for me to go to the location and they're closed. These are not tax pros and they do not honor their quarantees. The 800 number only filters you back out to local managers who never respond. They took 71% of my return in fees where some fees were optional but never offered or disclosed; just added on to the return without my knowledge or consent. Their level of "expertise" and lack of accountability makes doing my own taxes going forward a no brainer when these online providers to do your own, offer the same for free. They do not value their customer relations and their marketing is a scam. ASK FOR A PRINTED COPY OF YOUR RETURN BEFORE YOU LEAVE
-
March 2024 by Zack
They said that they was open until 7 me and my wife got there at 6:15 and no body was even there and we tried to call but no one would answer the phone we even had to walk from 1st street all the way up there
-
July 2023 by Greg M.
What a joke. I had JH in Wisconsin, and they were great. Louisville, not so much. If you have a straightforward return, I'm sure they will suffice. If you have qualified amendments, you're out of luck. On top of that, they do not communicate, nor do they prepare for your appointment. I could go on but suffice it to say they could not navigate an adoption or tax exemption status. The last person I spoke with said she had been out for open heart surgery and could not be expected to be prepared for the appointment even though she had a week's advance notice. Then she said the person I had been told was the manager was not in fact the manager. WTF? I'm going to H&R.
-
March 2023 by Celestine IsSharkeishaNO
Literally NO ONE there at the supposed hours of operation! On 22nd and Broadway at 1pm. I had an appointment and everything. Annoyed af!
-
January 2023 by Aliciya Ross
I usually go to the on on 22nd and Broadway Louisville ky but I went to the one on Taylor and baby when I say she got me together quick imma start going to the office on Taylor for now on thanks ? I really appreciate that lady
-
April 2022 by H L
I’ve scheduled twice and no one ever answers the phone. I’ve called other locations to find out anything and no one ever knows what’s going on with this location. Last year, whoever did my return, didn’t file completely correct and now someone else has to start from the beginning, to figure out what that person did.
-
April 2022 by Angela Motsinger
Had an appointment at 11:30 and nobody was there waited for a hour
-
March 2022 by Trenisha Bell
Great service! If you haven't filed or you're looking for the perfect place! This location is IT! Ms. Aye (IE) is the person to ask for. She'll help you get every dollar you deserve to the best of her ability! I'm so pleased and wanna help the next person find a person they can trust! Tell her I sent you if you want! Happy tax season everyone!
-
March 2022 by Marquita Riley
I have been a client of JH for 9 years. From in person to their phone customer service they have always been satisfactory.
-
April 2021 by Tiny Love
Even with an appointment is was closed. Nobody in the building at all. Made three separate trips up there and ended up filing my taxes somewhere else.
-
March 2021 by Diane Meadows
It was horrible drop my taxs off it took me 7 weeks to contact a person just to sign my paper work unable to contact anyone by phone stop by office 7 or 8 times never anyone there
-
February 2021 by jason slaughter
I dropped my papers off 3 weeks ago went in person they said they would call to finish and still haven't got a call nor will they answer will be going somewhere else next year
-
February 2021 by Laprecious Hayden
Fast Helpful Accurate Service
-
July 2020 by Jannea Foster
I have been calling, but I still haven’t got no email. I have been waiting since January for my tax refund. ?
