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February 2024 by Katie Jones
these guys are the best!!
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January 2024 by Brandon Stevens
I highly recommend getting work done here
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January 2024 by Fore P.
the crew is distracted and made several mistakes including not putting the oil cap back on. unfriendly staff
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December 2023 by Greg Hess
Edited Review: The store manager personally reached out to me to make this right. This scathing review can be mostly ignored.Original Review:There are hundreds of places you could bring your vehicle to in this city. Let me save you some time and tell you to just choose any other business than this one. The prices were outrageous, the employees were outright dishonest and apathetic and they charged extra fees with no explanation of what to attribute the fees towards. It's your typical example of bottom of the barrel exploitation in the auto maintenance industry..oh and your Groupon isn't going to cover what it says it will. I purchased a $65 full synthetic oil change coupon and was told it would cover it. False apparently. They charged me $11 extra after the service was completed..not before. The employee couldn't tell me why my Groupon failed to cover it.Then, the pricing...my girlfriend got a conventional oil change but was convinced to buy "high mileage" oil.... Not even synthetic. (I was not upsold or attempted to be; however, they saw a girl and it seems they unloaded the upsale attempts on her). They managed to get another $30 from her. The price differential at Walmart or AutoZone between the standard and high mileage oil is $0. Yes, that's true, they're the exact same price. Even still, the price for high mileage full synthetic oil is the EXACT same as the price for full synthetic oil. They managed to spend nothing more but through some slick snake oil, gain $30 profit - this is especially egregious considering the oil type changes nothing about the actual work or installation. My girl was charged $88 for a conventional oil change using high mileage oil..... Highway robbery. I understand a company needs to make profit, but to target someone who may seem more vulnerable and then to charge $30 (over 50% the cost of the service base cost) at 0 cost to them is exploitative. The inflation in this country is insane, people have to put food on the table. They just stole about 6 meals from our table.Employees also displayed outright dishonesty. I was handed a receipt with multiple "complimentary services" as having been executed and completed. Strange, the employee was claiming to have washed my windows, cleaned my interior floors, inspected my cabin air filter, and inspected my headlights. But he never did any of that - but his signature says he did. My girlfriend's full service receipt just had all of the complimentary services declined without asking her. I guess she just didn't matter as much or maybe the employee didn't feel like lying again. Who knows if my brake fluid or power steering fluid was checked, I'm thinking it's unlikely though.Worst experience I've had at a business in year or so. I hate to be a Karen but today I'm being Karen and speaking up to hopefully save someone else the misery of wasting their time and money here.
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December 2023 by Sam Terwilleger
There was only 1 car ahead of me and it took a total of one hour to do their rudimentary oil change as well as mine. I bought a Groupon for $69 and was still charged an additional $17 dollars approximately. One guy was just standing around doing as little as possible while the one other guy did ALL of the work. I even watched the manager tell the guy to stop just standing around, but he continued doubt it once the manager walked away. They didn't close my hood all the way. So when I was driving on the expressway after the oil change, the hood started flapping up and down and I had to pull over on the side of the Watterson to make sure it was secure.Minimal effort was given from 1 technician, the other guy was great, and the guy working under the vehicle worked quickly and efficiently as well. Totally dissatisfied with my visit!!!!
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November 2023 by Ellie May
Arrived at Jiffy Lube with my hood smoking and immediately was directed to pull into bay. Turned vehicle off and Robert and Dalton got me all fixed up! I had no clue my cabin air filter needed to be changed but Robert pulled it out and showed me the filth. Apparently it’s never been changed, it was 10 years old and disgusting! I have visited several other valvolines, etc and never once have the offered to change it. They changed my oil, filled my antifreeze reservoirs, filled my tires, did the whole deal and resolved the smoke coming from under my hood! Robert also vacuumed out my car, which was very shocking to say the least! He stated that’s part of their job, which was news to me! Best service I’ve ever received from any sort of automotive shop like this! I will definitely be back and encourage family and friends to swing by this location for their maintenance needs! Thank you guys for the exceptional customer service and attention to detail!
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November 2023 by Christy Hammons
Went today for an oil change. Dalton was my main point of interaction. But him and all the other employees showed great knowledge. And were helpful with tips about other services. I usually go to Valvoline but after today I will continue to be a Jiffy Lube customer. ?
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November 2023 by Vikram Hermon
These guys were great. They made sure I was taken care of and did all this right before Thanksgiving. Not many other mechanics take the time to work on land rovers but they took it with no problem!
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November 2023 by Princeton oliver
I would recommend anyone to come here. One of the employees that work here that goes by the name of Dalton picked me up from my school to take me to where my car was sitting at (Verizon) because it cut off in the middle of the street. They gave me a new battery and got me back on my feet to head to the shop so that they could begin working on my alternator. I really appreciate the help from all the employees!! Yall should stop by and give it a tryService: Battery
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November 2023 by Tony Zipple
There were only two staff working. If I didn't need the oil change that day and if I hadn't had a group on for Jiffy Lube, I would've bailed and gone elsewhere. The actual service was quite good. The wait was notService: Oil change
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October 2023 by Esther Lakes
Never been here before but Dalton checked everything on my trip. He was outstanding, friendly and kind. Would highly recommend him.
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October 2023 by Courtney Gerald
Rob and dalton took great care of my van. Excellent service every time we come and will continue to come back !Services: Air & cabin filter replacement
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September 2023 by Denise Isaacs
Quick, courteous, professional service from Dalton & the team (with smiles) plus offered me water & feee vacuuming. He explained my car’s needs and went above & beyond by making 3 trips to show me the dirty and clean air & cabin filters. I will return!Services: Air & cabin filter replacement
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August 2023 by Melissa Jones
Leyton, Rob and Isiah were all very knowledgeable . Very kind and helpful, too ! I live in the Highlands but will always choose the Westport rd location in hopes to catch these guys ! A Plus service !
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August 2023 by David Lopez
Robert and Lleyton provided excellent service during my oil change. Their professionalism and expertise ensured a quick and seamless experience. Highly recommend this location!Services: Air & cabin filter replacement
