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June 2023 by Google user
Chris and his team are fantastic to work with! I had a low brake fluid light come on. They quickly got me in and found a loose brake hose that they tightened and topped off the fluid. Super honest and reliable! Would recommend to anyone!
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June 2023 by Allison H.
Chris and his team are fantastic to work with! I had a low brake fluid light come on. They quickly got me in and found a loose brake hose that they tightened and topped off the fluid. Super honest and reliable! Would recommend to anyone!
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June 2023 by Eric Myers
Gone here 10+ years. Great service and reliable work.Asst Manager is Thomas was particularly helpful.
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January 2023 by Harvey A.
I room my truck in on Wednesday, to get breaks check out cause I was hearing almost like metal to metal noise in the front. I was told that my breaks have plenty of life left on them, like three months. They also told me that they cleaned them so they don't make any more noise. The noice never stop and I decided to take them myself. My front brakes, driver side they were metal to metal, the rears no life on them. Someone need to take responsibility and action for their employees, cause this is shit!
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November 2022 by Timothy
I was trying to get my car title transferred from Indiana to Kentucky and failed the inspection due to my brake lights being out. I was able to walk in to Ken Towery's, get the lights fixed on the spot, and make it back to the County Clerk's office just in time. You guys helped me in a tight spot and I really appreciated it!
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November 2022 by Andrew Montgomery
Don’t use the online appointment system. Your tires won’t be there. You’ll have to come back another time after they order your tires when you show up for your appointment. And when they do put your tires on, they’ll be sure to scratch,gouge, or otherwise damage your rims. But don’t expect them to say anything about the damage they caused or even notice it for that matter. Nobody in my family will ever visit any Ken Towery store ever again.
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October 2022 by Quinn Hillerich
I just went to Ken Towery’s and they did a great job patching up my tires and had me in and out really quick. They patched up my tires free of charge as well. I will definitely be returning!
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October 2022 by Salvador Lopez
Very satisfied with the work guys do here, management goes above and beyond to make sure you’re taken care of and technicians are very professional. If you need your car serviced at Ken Towery this is the location to take it to!
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September 2022 by Amos Z
I’ve been to practically every auto repair shop in and around Middletown but just now had the chance to visit one. Some other Ken Towery employees at the nearby location told me that for what I was dealing with, I better go see Carlos at this location. This guy is the man! He was knowledgeable enough about my car and its computers to save me weeks of sitting on the wait list at a dealership, which everyone else was telling me was the only option. I’ll definitely be coming back.
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September 2022 by Michael Hester
Man outstanding work From Carlos Lopez. Great guy , really helped me out today and would highly recommend anyone with car issues to go see Carlos !!!!
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July 2022 by Jordan Crandell
Overall bad experience. Went to get brakes checked and was told the issue would take about 3 hours, called them at the 3 hour mark and they said it would be an extra 45 minutes, so we arrived 45 minutes later and then sat for another 30 minutes. Finally we had to leave (it was 15 minutes after closing and they still weren’t done). We were told the car would be ready when they opened the next morning, so we came and was told that they did not have a key to get our car and did not have a password to check us out, so we were told to come back later (again). Finally after about an hour and half they got the key and password. So total our car was in the shop for 24 hours for a 3 hour job.
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July 2022 by Cathy B
We noticed something drag from under, Carlos got us right in; team serviced my SUV..They were friendly as well as professional. Great job.
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July 2022 by Patrick Walston
Excellent service. Stopped in with a little tire trouble right before closing time and Carlos was very helpful and got me fixed up in no time
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July 2022 by Richard D.
They did a great job installing new tires and doing some front end repairs
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May 2022 by Adalie Gossman
They replaced a single tire on my car due to a road hazard They didn't even bother to make sure the tire was up to pressure. As soon as I pulled out on Shelbyville Rd my low pressure tire light came on. I pulled into Thortons and the tire was at 21lbs when it needed to be at 35lbs.When I called to let them know. They were not concerned.Check your tire pressure before you leave.
