-
November 2023 by Timothy Rock
I needed a tire rotation and oil change. I also asked Greg the Manager at my local Ken Towery Auto care location to check my brakes since it has been a good while since I had them serviced. It turned out that I needed a full brake job. They got the job done in the time promised. Flushed my old brake fluid, replaced with new. The tire rotation was free with the oil change. I am very happy with the Ken Towery experience.
-
November 2023 by Jason Seraphine
Long time customer. Purchased multiple sets of tires less than a year. Had issue with a tire that led to replacing 2 other tires due to original alignment from Ken Towery. Cost was going to be an additional $1k for new alignment Ken T could not do. Attempted to talk to corporate over 3 x’s…was told Districr Manager would be calling. Never called and 2 weeks later customer service person nothing else would be done. Did not like my frustration with how things were handled and when I explained how customer service as a whole was handled in the situation…told me “Thanks for telling her how to do her job.” As a result will never set foot in a Ken Tower or Monro affiliated site ever again. Lost a very loyal customer that often told others how good I was treated in the past. Never again.
-
October 2023 by Katherine Wooley
Didn’t upcharge me or rip me off this time!! Husband was very happy
-
October 2023 by Eric Lollman
Rejected my request for alignment service even I made appointment online few days ago. Worker had ugly attitude and said they can’t do it. Because I am deaf and asked him to write down, He wrote “you made appointment line. We can’t do it. Not enough help”.
-
October 2023 by adam lingenfelter
AMAZING!!! I WENT IN THERE THINKING I MIGHT BE SPENDING OVER $500, AND THEY TOOK CARE OF THE PROBLEM NO CHARGE
-
August 2023 by Michelle B.
we dropped our car off for a new tire. they called us a few hours later to come pick it up and it was still in the garage with only 3 tires. we have been waiting outside still for over 45 mins.. makes no sense
-
April 2023 by J
Replaced my tire and did not check the pressure of any of the others so I have one new tire at 37 and the rest at 29.
-
March 2023 by Google user
I scheduled an appointment online and thought it took a long time to get new tires. People were great, prices are very good. I would recommend this location to everyone.
-
March 2023 by Yolonda Lysle
I scheduled an appointment online and thought it took a long time to get new tires. People were great, prices are very good. I would recommend this location to everyone.
-
February 2023 by Allison James
I was never told checking for pre approval on a finance option was an actual credit card that could not be cancelled after running my information. I am going through a horrible divorce & now have to figure out how to pay for a credit card that I didn’t even ask for!
-
February 2023 by TM Graf
Ryan and the mechanic were great. I stopped on my way back to Wisconsin to have my tires balanced. The price was great and my ride home was smooth!
-
January 2023 by Tyler JamesLogue Bryant
They would not rotate and balance my sisters car because the cv axel boot had a crack and grease was showing so they claimed the axel would fall off if they took the tires off... the tires! Not the axel nut like what! They have no experience at all. Wow. I believe they wanted to talk her up for some money because it was a warranty job due to the fact she bought 4 brand new tires here. Absolutely ridiculous. Horrible customer service from 2 of the employees.
-
December 2022 by Aaron Thonen
Technician with little training on tires. I get that. Not to Many lead technicians are jumping for the opportunity to rotate and balance tires. Some kids just need jobs. Got it. But the lack of training the arrogant front clerks and the bs that is given as to why things went wrong. That’s a problem, and after 3 attempts of a simple rotation it’s still not right. A swipe from the hand on top of a tire was all that was needed. And it took all of 4 hours the first round. 5 hours the second. And and hour for the 3rd.
-
November 2022 by Stephanie M
In the past I have gotten my oil change from another place, similar to Ken Towery, and the customer service has not been to my standards. The guys that greet you act as if they are annoyed that you are there. I met Greg at the Hurstbourne PKWY location and I was greeted with a smile and I did not feel as if I was a burden to the staff. Everyone I came in contact with was very pleasant and there was great service.
-
November 2022 by Sue Jenne
Service manager is great. Trustworthy and fair. Always feel like I’m not taken advantage of when taking my vehicle here.
