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October 2023 by Ed cook
So I dropped car off for a diagnostic. Not a repair . I was told it would be $150 plus $75 each day the car was there. I was told it be $400 (ok) Picked the the thing up. Went to pay asked for a print out was told there wasnt one and wasnt charged. Was the most stupid thing....
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October 2023 by Pauline Winchester
Lily was totally awesome, so was the rest of the staff. Professional & friendly. I will definitely go back to them.
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July 2023 by R M.
About a month ago, I took my truck to the Ken Towery's Tire and auto #1165, (1006 Brownsboro rd, Louisville, KY 40241) for brakes repair.The job was suppose to take a few hours, so they had promised. A few hrs in I called in, but nothing, second day, third day and finally on the fourth day and went in upset demanding answers or my truck (Tundra 20012) back.They told me that they had been short staffed and that I would be able to pick it up that afternoon. I paid , got my keys and proceeded to my truck; to my dismay, my truck had been ransacked!! Anything that was on the dashboard on the floor, my riverbank transponder that had been attached to the mirror had been been pulled out, my glove compartment was open and I lost my old iphone x and a hunting knife. I called the cops and made a statement. I called the cooperate reported the matter and no one ever reached back to me. Poor way of doing business. Poor management and customer service.In my humble opinion, I think the tech(s) did it and not a bulgar. Reasons? I think it was racial motivated.
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June 2023 by Randy Estep
We took my daughter's car there for a tire issue and they were great. The wait was a bit long but it was a Saturday and we weren't on the schedule, but we were treated respectfully and professionally.
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May 2023 by Chick K.
The workers were very nice and helpful.Thank you
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March 2023 by NezukoKamado
Great Experience. Amazing Customer Service, and They took care of us immediately. Thanks to you & your team! Terrific job!
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February 2023 by Sue Cope
This location had hit rock bottom on customer service and the place was just plain nasty inside. Heard it was under new management so I went back. Carlos is the best thing this place has ever had. Very professional and has worked hard at cleaning the place up. Got my oil changed on one of my vehicles and scheduled the others. I truly hope someone up the chain can recognize what this young man is doing for the company.
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February 2023 by Lysol Jenkins
Took my car in this morning for a flat repair, Carlos got me in and got me done. Nicest team I have encountered. Will definitely be back when I need something done.
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November 2022 by Bill O'C
Carlos Lopez was very professional ! My Technician, Rose, explained everything and put me at ease. Wonderful service !
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November 2022 by Joshua Church
This was actually the best experience I have had in a long time with this location. The new manager introduced himself and I told him of past issues with this location, he listened and promised a better one. My vehicle was in an out so fast there was no need for update on vehicle status. I had said I would not return but I will give this new manager opportunity to prove himself. No complaints
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September 2022 by Michael Wallace
I walked in for a nail tire repair, manager was informative and helpful. The tire technician was really helpful and offered to reprogram my tire sensors; which no one has ever offered anywhere else, including Big O, where I bought my tires. Good job!
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August 2022 by Theresa Seals
This place sucks! I scheduled a service for the tires I bought last weekend and after waiting all day they never even looked at my car and took other vehicles in front of me. They said they were too busy to help me. I tried to give just one star but it wouldn’t let me post!
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July 2022 by Mary Wright
the man that helped me treated me as if i was the most important customer he would encounter that day. very nice
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July 2022 by Mary Head
This location deserves a 10 star rating . As we all know car trouble usually occurs in a weekend. But with my luck I had it combined with a weekend and holiday .After resorting to paying some wanna be mechanic on a Sunday to fix an overheating issue I later realize the problem was not fixed. I dropped my car off late Monday evening and by noon it was fixed. Extremely polite and efficient service. I highly recommend this location to anyone needing their vehicle fixed right the first timeThank you all for your quick service
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July 2022 by Mz Janet
First time customer with a tire issue using a protection plan to pay for service... From the beginning staff was courteous, professional, and I received no grief from them having to do the extra steps required by the plan. I'm a fan of compassion and will definitely return!