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March 2024 by Haley Laverty
I think there have been some disappointing changes with new staff at this location. I’ve taken my dogs to this location for almost three years and it’s always been lovely! One of my pups is pretty reactive, and the other is often anxious. The staff would work with our dogs, take the time to carefully approach and make them comfortable when they were nervous, etc. and it has helped tremendously!I mentioned that one of my dogs is reactive and barks a whole lot while he’s on leash. The time before this last visit, a staff member took extra care to sit with him and help him in doggy daycare, and came out when i was picking him up to tell me how great he had done and how he was welcome back at daycare anytime!So it was especially disappointing to come back to this location a month later to all unfamiliar faces and surprise re-evaluations that both of my pups failed. My reactive dog, the one “welcome back anytime”, was permanently banned from daycare because his ears were back and at one point his hackles were raised, which they marked as aggression. I understand wanting to be careful and selective, and being cautious around dogs who are new to you (especially loud ones with big feelings) but such a drastic shift after such a long time makes me wonder about extenuating circumstances, and perhaps about the mood and patience of the staff members doing the evaluations.When i was picking them up, the staff member explaining their decision was either unable to provide more detail about what had happened. I wasn’t combative: i recognize that my dog has behavioral issues that we have been working through, and that “he’s never been aggressive before” doesn’t hold much water! I asked for advice on working with my reactive dog to get him better ready for daycares elsewhere (since by all accounts previously i thought the work I’d been doing with him was demonstrably helping) and she handed me a training pamphlet and said “I’m not sure how much it is: I’ve never needed it” in a tone that i tried not to take as too condescending.This happened a while ago, as i waited to leave any kind of review until i thought i could evaluate the situation without being overly emotional. All in all, I’m sad to see big staff changes and will not be back. We’ll miss the people that we knew, but i no longer have confidence that they are the best at recognizing and adapting to different dogs.
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December 2023 by David Zukowski
I can go out of town and leave my cat here, knowing they will always take good care of him.
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December 2023 by Krystal K
Fern creek pet resort is a great boarding facility. Dogs have indoor/outdoor runs. Place is a little older & has more charm than these new concrete dog jails at other places!!
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December 2023 by Keith Ruschival
Wonderful place for boarding and fantastic grooming. Very kind and professional.
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October 2023 by Mary
Our Dog had terrible anxiety. Eastpoint Pet Resort was able to make her comfortable and feel loved by everyone. They truly made her feel at home. The staff is extremely friendly and helpful. I would highly recommend them and will continue to use their services.
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October 2023 by J. Michelle Humphrey
Great loving staff, clean, safe facilities. I can't say enough about my Eastpoint family! They are wonderful and would recommend them to all fur parents!
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August 2023 by Stephanie George
This place is awesome! They know my dog by name and are so excited when he comes to stay. He is also excited for all the pets, love, and attention. Thank you to Sierra, Jess, and all the staff at Eastpoint for taking such good care of our babies!
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August 2023 by Julie Schmidt
Super nice Ladies/sweet to a friends dog I dropped off. Very clean!
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August 2023 by brian ungerer
Staff very accommodating and genuinely care about your pet. Rates are best around
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May 2023 by Michael John
Gave them a try. Charged way too much for grooming, for an average job, and one big mistake where they took the fur down to the skin in a strip over 1 foot long. We have a long haired dog. $50 more than we've ever paid before. Staff was nice enough and seemed conscientious about the service. Would not recommend this.
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April 2023 by Tina A
We've taken our dog here for grooming and boarding. They are great with him and we haven't had issues. I have had a few times where no one answered the phones
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January 2023 by Korinne Henrickson
I was very happy with our first experience using KHS Eastpoint Resort for our two dogs. I typically avoid boarding as I can always tell is stresses my boys out and I hate leaving them. This experience was totally different.The drop off experience was stress free, both dogs seemed to like the staff and did not seem anxious as they have in the past at other boarding locations. They were a bit nervous to leave me and be taken to their pen, but I was allowed to walk back with them and get them situated which really helped. I was even told if I wanted to check in on them to give them a call or shoot them an email for an update.The pen they were in was spacious for the two of them (we went with Deluxe) and the price was fair.I asked for them to be fed separately and when I arrived for pick up, they were doing just that - each in their own deluxe pen.At pick up I asked how my boxer mix ate as he has a history of not eating when away from us. At past boarders I’ve gotten a non committal answer where they clearly didn’t know. This time I was told specifics that he DID eat, but did not scarf down all of his food and didn’t always finish.Both dogs were definitely ready to get home when I picked them up, but they did not have the signs of stress or anxiety they often do when I go to get them from other places.In the past we have also had problems where the dogs are clearly dehydrated and come home and drink so much water it’s like they haven’t drank in days. But not the case here!Very happy with this experience and will definitely be returning.
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January 2023 by Korinne Quire
I was very happy with our first experience using KHS Eastpoint Resort for our two dogs. I typically avoid boarding as I can always tell is stresses my boys out and I hate leaving them. This experience was totally different.The drop off experience was stress free, both dogs seemed to like the staff and did not seem anxious as they have in the past at other boarding locations. They were a bit nervous to leave me and be taken to their pen, but I was allowed to walk back with them and get them situated which really helped. I was even told if I wanted to check in on them to give them a call or shoot them an email for an update.The pen they were in was spacious for the two of them (we went with Deluxe) and the price was fair.I asked for them to be fed separately and when I arrived for pick up, they were doing just that - each in their own deluxe pen.At pick up I asked how my boxer mix ate as he has a history of not eating when away from us. At past boarders I’ve gotten a non committal answer where they clearly didn’t know. This time I was told specifics that he DID eat, but did not scarf down all of his food and didn’t always finish.Both dogs were definitely ready to get home when I picked them up, but they did not have the signs of stress or anxiety they often do when I go to get them from other places.In the past we have also had problems where the dogs are clearly dehydrated and come home and drink so much water it’s like they haven’t drank in days. But not the case here!Very happy with this experience and will definitely be returning.
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September 2022 by toni kaiser
This is a great place to board your dog. While my dog was there they sent pictures of him taking his nature walks. My dog actually got sick & they notified me immediately & was able to give him special food to help him get feeling better. When I would call they where very polite & informative about my dog. I will definitely use them again I trust them.
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August 2022 by Allison Thomas
My cat Kings stayed for a week and requires multiple medications. The staff is very professional and they were able to assure me Kings medications would be no problem. The staff updated me often with photos and let me know how he was doing. They even let him out to explore the cat room everyday. I will definitely board him here again when we go out of town.
