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October 2023 by Jessica H.
They took away my access to my accounts for 3 days and the app allowed me to try to log in but wasn't working. I assumed it was working cause the log in screen looked normal. Now, I am locked out of my account. The app shouldn't have given me the option to log in. It should have said it was under construction. Now I will have to call and be on the phone for 30 minutes tomorrow to deal with this screw up. I am very frustrated with how this was handled.
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September 2023 by Micheal Williamson
Great service and always looking out for you with a smile!
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June 2023 by Tyler Christensen
Always professional and very prompt; straight to the point and no hassle - The ATM.Its an amazing employee.
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May 2023 by Alexis Coleman
ATM is always out at this location. The business hours are ridiculous when you work almost 10 miles from the closer bank
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September 2022 by Steve G.
Manager kept going back and forth with the employee instead of talking to me directly about an important issue. Poor leadership at this location. Tellers are great though.
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July 2022 by Lynn R
I had been a loyal customer for over 30 years. Checking, savings, credit cards, loans, mortgage, signed my kids up for accounts and co signed their loans. Referrals made. Absolutely loved them...until an unfortunate event caused us to default on home. They FORCED me to close accounts not related that I had for over 30 years which I did NOT want to do. I guess I expect more out of loyalty and continued business more than them. Too bad they turned me sour against them. Still remember going to L&N yard when bank was in a trailer.
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June 2022 by Deborah Humphrey
Always great customer service
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June 2022 by Lexi Cole
TRASH BANK. Literally use ANY other bank. Your money would be safer in a piggy bank at home even if your house caught fire.
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April 2022 by kristin estes
My son & I went in to start up new accounts with L&N. I was at my other bank 29 years but they moved and it became an issue with getting there before they closed they only have 2 locations in Louisville. So I’ve looked around and chose them. Everyone was very friendly to us, & helpful. Ms, Bonnie Carwile was so kind, knowledgeable, & helpful with us. I was nervous being I’ve been at my other back since I was 13. Though once we got into her office and began I immediately relaxed she’s a breath of fresh air. And a day later she sent us both welcoming/thank you cards! Places of businesses doesn’t usually go out of their way to send you welcoming cards, etc.
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February 2022 by Josh Hummel
Very disappointed in my last visit with this branch. Being a member 15+ years with them I’ve had no real complaints.I guess my issues is that they refused to cash a check for me that they’ve had no problems cashing in the past. But now it’s an issue or concern? I don’t understand what the apprehension would be considering they’ve cashed them for, with higher monetary value several times before. I’ve never tried to cash any counterfeit checks or anything crazy. I just expected my credit Union to treat me like a member and not so much like a criminal trying to get over. The lady spoke to me as if I should feel fortunate just to be a member. I didn’t appreciate this considering Walmart will cash the thing for 20 bucks!I’m really hopeful this was just a one time occurrence and the growth of this credit Union isn’t eroding their loyalty to their members low, middle and high income.
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October 2021 by Abumere Joy
Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated,
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October 2021 by Ikenna Hope Okoro
I promised that I'm going to testify if my trading was successful' before I started with Mrs Helen Wayne, And it's
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September 2021 by John Keeling
Been here going on 6 years now. Probably the best bank I've ever been too. Always very prompt onservices or problems that need fixed, and very friendly. Reminds me of a old fashion home town bank, all the branches make you feel as if they have known you and your family for years...
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August 2021 by Anon Banker
Terrible place to work. Everyone was previously working remote, but leadership forced everyone to go back to the office to fill the brand new, excessively large, building they had constructed. Now there are people showing up to work WITH COVID, and they're just being ASKED to work remote. They don't have to, and everyone else is still being forced to work in the office.Requiring people to work in the office, just so the CEO Chris Brown can walk around and see his fancy new space filled with workers, while most of the board and leadership works remote anyway is disgusting. You don't risk the lives of your workers just so you can feel powerful, you monsters.Don't even get me started on all the shady fees, constant account/card issues, and other problems.
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July 2021 by Laura Cushing
Great bank
