LensCrafters on Shelbyville Road is committed to providing quality eye care and a wide selection of designer glasses, including Prada, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Persol, and more. They accept most vision insurance plans such as Aetna, EyeMed, Humana, United Healthcare Vision, and Davis Vision, making it easy for customers to get the eyewear they need. The staff is known for its friendly, professional, and knowledgeable service, consistently offering great customer care in multiple locations, including Louisville and other cities.
Customers appreciate the helpfulness of staff members like Gerri, who went out of her way to repair damaged glasses quickly and with a positive attitude. She talked about the glasses fitting well on the customer and was very attentive. Others enjoyed the attentive assistance from representatives like Paul, who was praised for his engaging, thorough, and above-and-beyond service during the process of choosing and adjusting glasses. The store also offers a 30-day guarantee to love your glasses, which many customers found reassuring after adjustments or fittings.
Overall, LensCrafters provides professional eye exams, a broad selection of premium lenses, and excellent customer service, making it a reliable choice for eyewear needs.
A huge thank you to Gerri for fixing my daughter's glasses in a pinch! The service was super fast, and she took the extra time to make sure they fit comfortably. Highly recommend this location!
July 2026
Came here for my mothers prescription for new glasses and Carol was really nice and professional and helpful she was really good and i appreciate Her amazing customer service
July 2026
I was treated in a professional, courteous manner. I was given time to decide on a pair of glasses, and if anything was unclear, it was explained and clarified. Highly recommended.
