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January 2024 by Rick Soeprasetyo
Fast load up
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October 2023 by Oliver Cary
Bought an attic ladder. Had it installed. Found out the ladder inside the box did not match the ladder on the box.Customer service said it was my fault for having it installed.Then said it was home depots' fault.At NO time did they take any responsibility or have any solution except for me to take time to argue with home depot.Then I got a lecture on how companies work (which is totally at odds with how I've been treated by other companies)Possibly the worst customer service i've encountered.Customer is wrong according to their company mantra.there are other companies that supply the same products and there is no way they can have worse customer service.
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July 2023 by Kegan Wesley
Do NOT buy this ladder. My partner could have gotten REALLY injured using this cheaply made ladder. One of the legs bent and then folded the ladder while it was in use. It makes sense why this company has 2.7 star review.
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June 2023 by Todd McKee
Ladder came broken. Customer Service initially replied to me then ignored me after documents were provided. They want to blame delivery company …. I don’t care who did it I wanted months for a ladder a new ladder that’s not broken.
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September 2021 by Samuel Petterson
Customer service is terrible. People are rude and make no effort to downplay how little they care about inquiry's. They need to take another look at their customer service staff. It's absolutely ridiculous.
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July 2021 by Adam Howell
Louisville Ladder refused to provide me with a refund for parts that I returned that were not used. They also provided inaccurate information about the compatibility of parts that I ordered for a ladder that I wanted to install them onto.
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April 2021 by Errol Schroeder
Totally screwed up company. After 2 months cancelled order. Cannot believe they still exist!
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February 2019 by Kelly Winfield
I hate everything about this product. The stairs are two long and it is costing me almost as much as the door to have them customized (cut and saudered ). There is styrofoam between the ladder and the thin layer of prefabricated stuff, which use to be all wood. Then you call customer services and they are short, with no answers, and just transfer you to random voice mails.
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January 2018 by Jerry Taggart
Pretty poor customer service. One of the shoes fell off my step ladder, not sure how the rivets came out, but since it was almost new only wanted to order the one shoe I needed. Spoke to their service guy and he said they had no way of selling one shoe. Was told I had to buy the whole 4 shoe kit, period, no discussion. $27 bucks and $10 bucks to ship. Ouch! But what choice did I have. You know what choice I'll have next time I need a ladder.
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January 2018 by José Álvaro De León Lozano
Outstanding quality. Definitely the best ladders in the market.
