-
November 2023 by Victoria A.
I placed an order in Macy's house sale online. That was the end of October and I have not heard anything from them. Tried to track my orders but wouldn't provide any info. The website would not connect. I emailed them about my problem and I have yet to get a response. I'm getting aggravated so much. Somebody answer my request pls!!!
-
November 2023 by Steph A.
Mattress was supposed to be delivered on Saturday. Time changed at least a dozen times and still never arrived. Now, customer service cannot provide any details into what happened or when we could expect a resolution. Went into the store for answers.... Still no help and no bed to sleep on. It's now been 4 days...
-
November 2023 by Brittany K.
Thanks to Michelle McElroy I was able to comfortably find what I was looking for she is my granddaughter's age and size so I ask her can she help me find something that my granddaughter would like, she did just that. Thank you Macys for continuing to value your customers.
-
October 2023 by Trisha B.
I am SO THANKFUL for the Macy's at Oxmoor Mall in Louisville KY!I was able to purchase much sought after Size 5 Ladies Boots ata reasonable price. It's almost IMPOSSIBLE to find my shoe size - 5!There are TONS of Women that have small feet like mine.I don't understand why shoe manufacturers don't see the need for us smaller sized Females that need to purchase shoes like everyone else.SHOUT OUT TO MACY'S FOR HAVING THEM! THANK YOU!
-
August 2023 by Faris B.
My sister's children love the dresses here! And I'm happy with the price, finally I was able to give them the best birthday gifts!
-
August 2023 by Milton H.
We made the huge mistake by buying a couch from them. It took over 7 months to get it. Then the couch broke down about 8 months after getting it. They came by to look at it and said it needed a new part. They ordered the new part to have it delivered here. The first time they forgot to order it. The second time when we followed up, they finally ordered it without providing a tracking number since it's being shipped to our house. They said it would take up to two months to get the part. Once we get the part we have to call them back to schedule an appointment for them to fix it. I will never ever again buy furniture from macys. I much rather pay an extra 500 dollars for the same thing from a better company with better customer service.
-
June 2023 by Kimberly W.
I love Macy's even though I feel like the store doesn't have as many options as use to pre Covid. But most stores don't. I was surprised to see that they are selling Burbon now Macy's (a little on the expensive side) prices. There was even a cute little sitting area. If Burbon isn't your thing, then there is a Starbucks. I went to look at the clothing . The last act/clearance rack is my fave. I couldn't shop because stuff was everywhere. But I will be back!
-
May 2023 by Dianna H.
I went into Macy for an outfit for a tea party and was shopping in the ladies clothing , after I found my outfit and went to the register to pay , I was meet with a very pleasant lady ( SUSAN) she was friendly and professional and such a joy to speak with as she finished my purchase we spoke about drinking coffee and how long she had worked for Macy's . What a great delight to shop in a nice clean store with lots of options to purchase in a neat and well stocked store ! But most of all someone who likes the company she works for and has such GREAT customer service ! Susan what a JEWEL !
-
December 2022 by Michael H.
I ordered furniture, and it was to be delivered today between 10:30 and 12:30. I called around 1 and was told they would be here by 1:19. Well it's now 1:30 and still no delivery. You spend several thousand dollars on furniture, they charge $200 for delivery, and nobody shows or bothers to call. My lesson is learned.
-
December 2022 by Michala S.
Listennnnn I cant say enough how great the customer service I received from Ms Bridgette at Macys Oxmoor Mall. 10/10!!! This location isnt even near my house but I will be back just because she was sooo patient and waited on me to decided on what perfume I wanted. Amazing customer service and product knowledge.
-
October 2022 by DJD Bumblebee
Great products that are a little pricey but if it is something you love you should always treat yourself! They have all the colors you could want from eye shadow to lipstick and more!! Love MAC!??????
-
October 2022 by Alambrito prieto
(Translated by Google) Good service(Original)Buen servicio
-
October 2022 by Chris M.
So sad the Men's department has shrunk and many of the brands that made Macys worth shopping at are gone or have only a rack or 2. There were 2 registers open and both had lines.
-
September 2022 by Sandy Baskin
The young lady was amazingly helpful and extremely nice. Thank you
-
July 2022 by Anne-Marie P.
Ashely at the MAC cosmetics counter is the best!! She helped shade me and answer all my questions!
