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March 2024 by Isabella Quaresma
Tony was the best!! She was so helpful and patient! I couldn’t have found the best three jeans of my life if it weren’t for her!
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January 2024 by Donna Alexander
I went to exchange a blazer, and my clerk went above and beyond to make sure that I was taken care of. They didn't have the blazer that I was wanting in my size, so she researched every Madewell and gave me the number of the stores that showed that they had one in stock. I called the Dallas Store the next day, and they had one in stock. I received my Jackie within a couple of days. Thank you so very much to the lady at the Oxmoor Madewell.
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January 2024 by Alex Carmin
This place makes terrible products…All of it is over priced and cheap material.
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June 2023 by Monica Cunningham
I’m a big fan of Madewell and continue to be with the quality of their products, amazing customer service and special discounts for their icon members. This store provides me such a great shopping experience. They’re always so kind, helpful and truly make a girl feel beautiful whenever I’m trying on a new item. I never feel pressured to buy anything and their return process is simple. Abby is one of my favorite employees to encounter! She’s friendly, attentive and goes above and beyond each and every time.
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April 2023 by Monique Williams
Terrible. I placed an order and cancelled it. Its been 4 weeks and I’m STILL waiting on my refund. Awful customer service
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March 2022 by Becky Backert
Thrilled to pieces with my Madewell jeans. The staff was friendly, helpful and knew how to fit my shape. Customer service is so important. I’ve been looking for jeans that fit this well and feel so good since the 60s. No kidding! I will never buy another brand again. Expensive but worth it. Bought three pairs. Happy old camper here. ( from the store in Louisville, Ky. ) I’ll be back!
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March 2022 by Harpreet Kaur
I went to this store to buy pair of shoes. I waited for so long and then no one helped me to find my size so i asked one of the associate and besides helping me she suggested just look at the bottom of shoes and go find your box. I looked around there was 1000 boxes and I didn’t know which one is the right one so i left with no help. It’s so disappointing that I’ve always loved buying at Madewell and spend alot of money. I wish they would provide better customer service. I will never go back to this store again.
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November 2021 by Kelly Cook
Best shopping experience I’ve had in forever. Maren was extremely helpful and went out of her way to find what I was looking for. Store is clean, organized and easy to shop.
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January 2021 by Becky Rhodes
What's not to love! Now that they even have sales including their jeans they have even become better! Great quality clothes and nice helpful assistants all help make the Madewell experience excellent!
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May 2020 by Francisco Garcia
Love it
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January 2020 by will d
Wife Loves this store. I love there is a couch for me to relax on while she shops. The staff is nice and pleasant always Professional.
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December 2019 by Shelby Z.
Madewell has always been a store I passed in the Oxmoor mall, not because I didn't like it but because I knew nothing about it. I decided to come in and try it out on my most recent visit, and I have come to like it. The clothing definitely seems to be more geared around 20-30 year olds, and has a trendy/hipster feel to it. The clothing looks like it is good quality and comes with a moderate price tag. While primarily clothes, they also have a big wall of shoes in the back and even a little section for gifts. I could definitely see myself visiting this place more often.
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July 2019 by Shana Montgomery
I love Madewell, but generally shop online, and use the store mainly for returns. My recent experience may change that! Everyone that works there has always been great, but on this occasion I had the pleasure of popping in during Ashley's shift. She could not have been more patient and helpful to me as I tried to make that ever daunting decision of WHAT JEANS LOOK BEST ON ME. I felt completely comfortable with her, almost like I was shopping with a friend, and never like she was just trying to make a sale. I'm usually annoyed with sales girls, (and guys) but not this time.
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August 2018 by Mesha Smith
Employees were more concerned with chatting with one another than greeting me. My boyfriend intentionally made eye contact with one of the SA's until they decided to break away from the group and assist us.
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May 2018 by Tara Morrison
The staff is amazing. They are so down to earth and kind. I normally shop online now but I go inside Madewell because I love the atmosphere!
