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April 2024 by Greg Rivera
There’s a McDonalds sign outside but inside it’s pretty much a homeless shelter. No employees in the front register, they’re arguing with each other in the back and the front automated register doesn’t work. This place sucks!
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April 2024 by Tosha Lewis
This McDonald's is by far the best one downtown! Very friendly and helpful! Louisville is a big city, and all sorts of people travel through it! With that being said I couldn't have felt more welcomed and at home in this place of business. Now the other one downtown on second and Broadway is the worst one I have ever been to. From the service to the atmosphere and the food. It's in no way compared to the quality of business ran here at 12th and broadway! Thanks again for actually loving your job guys! ??♥️
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March 2024 by Gordon Burnett
I had breakfast and the people weren't very polite and I never even got the coffee I paid for. I won't go there again.?Wheelchair accessibility: Really I don't have much to say about McDonald's, except that almost all of them are rude.?
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March 2024 by Arianna Bermudez
stopped for 2 double cheeseburgers, they wouldn’t let me use my mobile code at the window which i usually do every other day, when i asked her why i couldn’t use the code at the window today she closed the window in my face, they got my order wrong and gave me 2 regular cheeseburgers instead of the 2 double cheeseburger i asked and payed for, i made all the way home realized my order was wrong tried to call the store number multiple times and no answer, i had to come all the way back to the store and ask them just to simply give me the correct order , the manger started getting nasty with me, started basically joking to her coworkers as if i did something wrong. she told me she gets off at 5 and wanted to fight, very unprofessional and never again!
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March 2024 by Scott Fulkerson
This location has continued to decline in customer service throughout the past few years and has now officially lost our business.
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March 2024 by Bryan Thiersch
Got the fillet special 2 for 6. Fillets cooked perfectly bun was fresh but sandwiches missing the tartar sauce and the cheese. However service was quick maybe a little too quick.Wheelchair accessibility: Has ramps and spaces
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March 2024 by Erica Douglas
They were out of strawberry pies I was devastated ?...but they put a smile on my face and offered something else to replace so I got a frappe and they new wanted caramel without even asking ?
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February 2024 by Luis Franklin Sr.
The new double big Mac. The sandwich had 4 patties, no bigger the single big Mac. I thought the patties were going to be bigger. I was a little disappointed, but it is what it is.
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January 2024 by Lighting Horse
Had to wait for ten minutes, to be served a cup of coffee while standing at the counter In the lobby area. While they served drive-thru window.
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January 2024 by Chicky Anzaldua
Wasn't to shabby. I done a mobile order and had to give them a number for parking and I gave number 13. To my surprise numbers only went to 9. Therefore I had to walk in to get my order. They need to work on the numbers. Otherwise they are ok.
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December 2023 by Paula Caudill
Charlestown Rd is ok if certain people work but other than that it
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December 2023 by joseph guichard
Place was crowded slow
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December 2023 by calland 7112 (A. Calloway)
Dinner time. The cashier didn't fill my cup, so I asked if she could please. She made an excuse, then she got mad because I told her there's a fountain machine behind her in the lobby. Since COVID, 116you can kiss customer service goodbye. There's none or soon to be none.Vegetarian options: Nothing that I know of. Fast food...
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December 2023 by Tom Prowda
It's a McDonald's, not fine dining. Whuddya expect? I get breakfast there. Why does their coffee have to be so scalding? It doesn't get to a drinkable temperature until a 30 minutes after you've eaten the meal!
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December 2023 by Dave Goodman
The grid tasted like it wasn't cooked all the wayKid-friendliness: The free cone ice cream for the kidsWheelchair accessibility: It is
