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November 2023 by Jessi. Nicole
Super slow. Took over an hour to even get the vehicle into the garage and another half hour to even start on it. Took 2 hours for a simple oil change. Nice people though.
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November 2023 by Thorodinson920
Called ahead said they had the tire I needed made an appointment sat for an hour half before they even touched my car then they come out and tell me they don't have the tire even though I called ahead of time and they told me they had it. Terrible service findba different place.
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October 2023 by Luke Smith
Great place. Got a couple flat tires at night and they had the all replaced super fast. Got some other work done later on and was likewise pretty fast and simple. Great customer service.
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October 2023 by Jessie Dobson
Took them over an hour to change one tire (after waiting 2.5 hours to get it in the shop) I have never heard of it taking this long for one tire. Highly do not recommend!!! Really nice guys but never ever againService: Tires
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October 2023 by Stephanie Rymniak
In a pinch, they were there for us. Vans tire blew and while sitting on the side of the road we made it to here which was the closet tire shop. We were able to get back on the road, thank you!
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September 2023 by Leslie Powers
We are out of towers with an emergent situation and wow did they excel all expectations! Got a new tire in and out under an hour.
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September 2023 by tanya smith
This staff was beyond helpful. Kept us up-to-date on our vehicle. Would be a returning customer
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September 2023 by Aaron Maupin
Terrible mess! I mean like from the center of hell type mess! They lie , the put hands on there customers. Repeated customer at that. Multiple brand new sets of tires.
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August 2023 by Nick Cummings
If I could give them negative stars I would. Damaged my car door while working on the AC. Door is does not close properly and is twisted now. They did not report it when the car was picked up and the damage wasn't discovered until shortly after leaving at the end of the day. I urge you to not waste your time with these people as they are clearly unprofessional and unethical denying that they did anything wrong to my car.Service: Air conditioning
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July 2023 by Elizabeth N.
Had my car towed there this morning. They got me together with a diagnostic test and a new battery by lunch time! Great customer service from Seymour at the front desk!
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July 2023 by Jason I.
Absolutely the worst customer service today. I arrived at 1:45pm for my 2:00pm scheduled appointment. I scheduled an appointment based on ratings that initially appeared to be positive compared to all other shops in the area including the dealerships. I could tell that when I made the appointment it was a call center. The shop service rep was visibly perplexed to find my scheduled appointment in the computer and I later learned he has several cars in front of me because he failed to prepare for the day. He tried to say that it was the online schedule system, however in speaking with the corporate office the appointment was immediately available in the system. It was clear this shop did not have a system to meet as a team at the start of the day and plan out the day including reviewing the schedule for the day. No I get the pleasure of an extended opportunity to sit in the lobby and wait!!! Overall corporate rating is even worse than this shops rating. I don't expect much at this point I suppose. The shop manager even has the audacity to just keeping referencing it is beyond his control and he is sorry. Absolutely sucks. I gave a 2 on this rating as the services offered are much more for car owners than a tire or oil change focused shop, but the customer service and overall experience are zeros. In looking at the ratings of auto repair and service business in Louisville is quite clear that customer service and brand pride are not a priority.
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July 2023 by Ryan M.
This store is horrible, completely incompetent and over priced.. scheduled an oil change for my work van only to be told by " John" that he can't do it with my ladders on ? I told him that John the mechanic, who is a top notch professional, had done it a hundred times over the last 8 years and that "can't " never does anything. He told me that I could just leave? What a piece of work, I'll never go back, pathetic incompetence
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June 2023 by Phil R.
My daughter got a flat tire on a trip from Florida to Chicago...they replaced the tire in a few hours so she could still attend a wedding. Great service, much appreciated.
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May 2023 by Eerised Mondrich
Great customer service, fast work!
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April 2023 by Joey Bender
I would go somewhere else. I used to come here because it was close but it always took hours to do something simple. Even if I scheduled an appointment. Prices are not good either.Services: Tires
