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April 2024 by Sarah
Would highly suggest not ordering here. Not sure who is working in that facility but they do not know how to cook pizza / take pride in where they work.Received my order 2 pizza (INEDIBLE) with raw dough, under cooked raw pepperonis and slimy under cooked chicken. Seems as if you’re trying to make someone sick to be honest. The dough was so raw you could stretch it out like cheese / entire middle of both pizzas were raw like that.Consider this an Extreme waste of money. Will not order again. After coming to this section to post my review I see others have dealt with raw pizza as well. Such a joke. Save your money and buy something else!!!!!
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February 2024 by Lorena R Gonzalez
I bought the hear pizza, it was delicious, crispy, good shape and the price is not to high.
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January 2024 by Kenzie Ladusaw
Undercooked/ Raw pizza. I ordered last week from the hourstbourne location. I got a stuffed crust calzone pizza because it was new and looked so good online. My partner gets home to eat and bit into raw crust. Hardly cooked on the outside and completely raw inside. I called and spoke to the manager, he apologized for my “sub-par” pizza and told me I could get a remake next time I came in. I just went to get my remake, a different pizza at that, and again it was undercooked. Better than last time- but a decently thick layer of undercooked dough through the middle of the slice. I work in a pizza place so I know firsthand what a pizza consistency should be. I fed a toddler this pizza, I shouldn’t have to check these things especially when ordering from a chain like papa John’s. The slicing and topping is also “sub-par”, Ive never left a bad review but After reading these nasty reviews I am apalled. Hopefully the next person reads before ordering. Make your wait times longer, don’t rush the pizza.
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January 2024 by Tevat
The food is tasty, but it is prepared very slowly, we waited 50 minutes for an order for 1 small pizza!
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December 2023 by Doug Bufton
Delivery person should not be under the influence when delivering
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December 2023 by Rusty Steele
Usually don't like leaving negative reviews.Wrong pizza delivered, no biggie went to the store and no one wore gloves or hair nets.One dude with bandaid was spinning the dough.Another dude putting on the ingredients and was picking his nose.There was an upside down pizza on the floor to top it all off.Granted they were busy, and doing their best, but that's no reason to be nasty with the food. ?Not a great impression.
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December 2023 by Paige Ferguson
They always cut the pizza terribly. Completely crooked and never fully cut through so the pieces just rip the wrong way.
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September 2023 by Shelly
Im from out of town so i didnt know what to expect from anywhere in this town. I came in and ordered a small order of thier cheese sticks. I asked the man if he could add pepperoni to them he kindly said he could not. I kindly understood because i know this is thier policy but i figure why not ask always, maybe someone will say yes someday. They used to all the time. But anyway. Its ok I do still like the cheesesticks just as much anyway. But the pepperoni make them much better. Onto to the nitty gritty I must say this is hands down the best Papa Johns location. I've ever been to.The nice guys working there were awesome and they really go the extra mile to take very good care of your orders. And will make each item as you wish so that it tastes just right. They truly do. They make my cheese sticks out of this world. Thanks guys. They were quite delicious. And perfect. Just the way I like them.
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September 2023 by Seth Steenken
If you don't tip on a carry out order, they will go out of their way to make you wait. Watched our pizza sit there while someone else came up, paid, gave a tip and got their pizza. We had to wait another 5-10 mins while our pizza sat there. Maybe the owner should pay their employees more so this terrible over tipping culture can end.
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July 2023 by Clinton Phillips
ordered online through the website for pizza to be delivered at a specific time for a meeting. Pizza arrived 1.5 hours early and the pizza was cold for the meeting. I called Papa john and asked for a new delivery closer to the actual meeting and was met with no response or solution. I will never purchase pizza here again.
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May 2023 by Caitlyn B.
We were given a soggy pizza, called to get a replacement, and were given a slightly less soggy pizza. Two stars because the manager(?) was attempting to be helpful/was also upset and yelling asking who was saucing the pizzas lol. I don't know if an employee was trying to sabotage or if their oven was just busted (another woman was in there trying to get a replacement pizza and also was given a second soggy pizza) but either way, I got the ick and will have to main dominos for a while.
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May 2023 by Micah Thompson
I think they use Depot dash to deliver now. It got here hour late. Cold pizza. Not sure about this all. Will think twice about next order.
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May 2023 by M Bouta
So just ordered deliver and saw a good looking pizza laying in a bed of exploded garlic sauce. Not cool.
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May 2023 by Daniel B Grogul
Quick service and food prep. I happen to be from NY, so this is not real pizza. In Louisville KY it is.
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April 2023 by Wesley J.
I have never left a yelp review in my entire life, but this is completely unacceptable. Our pizza showed up completely destroyed. I hope our driver is okay because based on the looks of the pizza it looks like he flipped his car numerous times.
