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February 2024 by Melissa Shaffer
I would give this location a zero if I could and if I was the manager I would fire every single one of them! How are you going to answer a business phone like Papa John's saying "what" and then hang up on me after you've got me on hold and then whenever I call back you act like nothing happened and deny that you hung up on me!I am absolutely repulsed by the professionalism and that environment as well as everybody there working today on February 5th 2024! At 4:30 p.m. just in case any higher ups want to look at this and know who was working that day. Louisville Kentucky Liberty St location.
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January 2024 by drayton tyson
The food has gotten better, but they need to stop using DoorDash to deliver. They are always rude and the last driver tried to open my front door without knocking.
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January 2024 by Autumn Gayhart
Great pizza, service and atmosphere was amazing.Parking: Hard to find parking
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January 2024 by Mitchell Roelfs
This place was filthy, we waited at the counter for fifteen minutes before they took our order. They said it would be twenty minutes and it ended up being an hour despite the one other person in the place.
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December 2023 by Sandra
I very seldom order pizza any more because I can't afford it. When I have ordered it from this Papa John's the food has always been hot and good when it was delivered. Their drivers have always been friendly. Their delivery time is usually around 30-45 minutes.
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November 2023 by SullenVex
Ordered delivery from here tonight and the food was excellent. Ordered the Shaq extra large pizza that was on sale and it was worth every penny. Ordered a side of Chicken Parmesan bites and brownies. Excellent! Now I almost gave 4 stars because we ordered extra pepperchinis and some packs of their special seasoning packets and didn't get any of either. I'll let it slide this time but we were perturbed they didn't get it right.
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November 2023 by Eric Henley
Terrible service, I placed an order and waiting an whole hour and some mins to call and find out what’s taking so long to deliver for them to lie and tell me they called but didn’t while I was waiting. I better get my refund back that’s all I’m say.
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November 2023 by Jaimie Thier
Pizza was never delivered and no one would answer the phone to help us. We were on hold for well over 30 minutes.
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October 2023 by Brandon Kejick
Thought I would give the place the benefit of the doubt, but found out the string of bad reviews had some truth to them. I ordered take-out, the girl closest to the cash register tended to me and got my order mixed up with another order...even after "confirming" my name on the box (Brandon and Jacob do not sound remotely similar, not sure how that mix up happened). I opted for the one star due to the way she handled the dough she was working on when I got there...let's just say it wasn't sanitary.
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September 2023 by Denesha Wheat
I order here regularly. Several times I order extra pepperoni and they don't add extra. The last time I ordered 8/31 the supervisor promised to give me a credit. I called a few days later to utilize the credit and the employee told me that there wasn't anything in my account stating I received a credit. She told me to call back a few hours later. It's silly because I order here so often that it literally makes no sense to lie about a $10 credit for a pizza. I'm usually chill and take my L but I am annoyed that the supervisor made that promise to not follow through. I will just avoid this location moving forward. The staff is clearly struggling in some areas.
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August 2023 by Patricia
Hit and miss with quality. Most recent order was good, previous order was a waste of
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August 2023 by Donna Santa Cruz
Very bad pizza at this store....don't waste your money ...
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August 2023 by Tahir Nadeem
It’s is the worst pizza shop I have seen ever we just came into the store while travelling to canada the store was open we just get in but the staff was not taking our order insisting to go out and order online we unable to order online finally ending of with our pizza staff and manager not have any courtesy how to deal and respect the customer we where so hungry as we have drive almost 12 hours from houstonI would request all future customers to protest also papa John has to take immediate action in this regard.
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August 2023 by Brandon W.
Man I didn't even make it past ordering. For some reason a huge pizza place like that can't break a 100 dollar bill it's weird to me I remember when I was 16 at Frisch's I was breaking 100s all the time. It's extremely weird.
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July 2023 by Tararat Waz
Store manager was rude and racist. If I could give no star. I would never go back to this place ever again. I ordered online and I have my pizza tracker. The pizza was ready to pick up. The whole order was on the shelves. Told the manager the name to pick up, He look at us and pretend look through the shelves, saw my order but ignored it. He said he couldn't find the name on shelves eventhough I saw my order was sitting on the shelves. He went behind the counter and continued ignored us. We were standing there for 30 minutes and don't know what to do, the other people who came later,got thier order before us. So we had to say something like demanding for discount on pizza to get attention from manager who hated Asian face and white people. All our foods are cold. The large pepperoni pizza have 5 pepperoni on pizza, I am not kidding. The manager HATED Asian so much why don't he just put sign on the door for no service to any Asian. Your actions speak louder than words. Disgusting manner and unprofessional service. In my personal, I do not hate any race or color. We are the same human being. Lack of Empathy, kindness, negative thoughts made people turn to be like this one. I never go back to this Papa John location that near Omni hotel in Loiusville, KY.I would rather drive farther get different foods somewhere else.
