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January 2024 by Madeline Gregory
I had a complicated balloon arrangement for a gender reveal and the ladies at balloon counter were very helpful along with Kevin. Thank you all very much.
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January 2024 by L Mc
Great service. However , I purchased helium and brought my own balloon. I thought 10.00 was pricey for some air..but I needed it , so I purchased it
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January 2024 by Cierra Barrows
The website and automated phone call says they close at a different time then they actually do. There were atleast 5 people who came and were turned away at the door just while I was sitting in my car. Update your website and phone if youre going to change your hours! Making your customers waste their time and gas is ridiculous! Inconsiderate!
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January 2024 by Silvio Zaldivar
There was no gas to inflate the balloons.
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December 2023 by Marilyn Vega
Very bad experience, I do not recommend it at all, the workers do not serve well
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November 2023 by Shaquana Felder
Wide selection, pricey costumes and there pickup is literally pick up. I was totally shocked when I ordered pickup and had to go into the store to get my items. Call me weird but I've never went into the store for pickup. It totally soured my quick and easy experience.
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November 2023 by Samuel Broussard
Costume buying time, but only had 1 register going at peek. Waited in line for 20+ mins
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October 2023 by Izzi R.
It's so sad to see how much this store has gone down hill. I used to visit this place to get my Halloween costumes and it was so much better. Decorations everywhere, lots of choices, friendly employees... whatever happened, this place has lost its spark. There are no longer lots of choices for costumes, the floors are littered with open packaging... from what I saw, there were no dressing rooms and only half of the store's lights were on, while the other side with party decorations was completely shut off. There was a line wrapping around into the aisles and 6 employees behind the counter. Five of them were behind the balloon counter on their phones or talking to each other and one girl behind the register, looking very frantic. I stood in this line for 10 minutes as the cashier struggled to ring up the customer, and only one customer was able to successfully check out in those 10 minutes. I really hope you all can revamp the store with new employees before it's too late.
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September 2023 by LaShonda Fields
My online experience, not great at all. I would find a mom and pop balloon business for your special day. My balloons never arrived to my event. Customer service over the phone was horrible. Very young supervisors/managers that could have cared less about the disappointment. Corporate was not any help. They just give you a number and direct you back to the store. Horrible experience. Although I placed the order online, I had to go to the store for my refund after two weeks, and I saw my order still sitting in the store. It's not worth the patronage.
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July 2023 by Melissa Duong
First of all never shopped at Party City before so my first visit not a good one. Not one worker in there was a bit friendly or welcoming in fact I felt like a bother to them. Also the outline at the front to check out is a bit confusing it's like a maze and the balloons were average except the gender reveal balloon it was good but overall not a good visit.
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June 2023 by Rochelle Beckham
I found everything that I was looking for. Service was great. When I couldn't find a item, I asked a worker and he went and found it. Thanks Party City ?‼️‼️
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May 2023 by Debra Mudd
Ordered my balloons online for pickup at 3:30-4:00. Got there a little before 4 and the only person to speak with was the girl manning the register. She asked that I wait next to another lady waiting for her order that was suppose to be curb side pickup. She had texted her arrival and waited 15 minutes in her car. She gave up and came in and waited there again until register was cleared. She picked up her order but my balloon order had not even been started. Waited while they filled my balloons and to top it off made me late for my appointment at 4:30 and the balloons didn't even hold the helium for 4 hours. By the time I got them home for my 5 year old birthday girl they we barely floating. I should have just gone to Dollar Tree. They were 1/2 the price I paid at Party City and they stayed up for a week.
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May 2023 by Angela Fields
Always love shopping here they always have what I need to get my decorations complete
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March 2023 by Nicole !!
I don't know the managers name ( bald guy) but he seriously looked at the line of 9 people and disappeared leavingallyhe work to the one girl at the register. Seriously.
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December 2022 by Joe G.
Just found out that they hired a new store manager. they have also begun replacing a lot of the employees there that were not the friendliest to deal with and frankly I'm glad they are gone. This new manager seems very nice and very eager to make your shopping experience in the store, the best. He's very attentive and seems like ye is exactly what this store needed. Very blown out from the Holidays but this store is always busy when I'm here. I really love the fact that they have Curbside Pick Up and also offer Deliver! You can absolutely tell a HUGE difference in the atmosphere when you walk in no, staff are getting friendlier and are more welcoming! I really hope this manager stays here! LOVE THIS PLACE! Outer Loop Party City in Louisvill,KY!
