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February 2024 by LaVera Wilson
Store redone...prices HIGHER than last time there. Organized well...whole section of lights out and door was broken so had to pull the automatic door open to get in...not enough people there to help you come in or get out
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January 2024 by Barbara Hoffman
I needed large dinner napkins to roll silverware, and Party City had the best price. Also I found plastic wine glasses, case of 25 at the best price. They were easy to find in the store. Very pleased.
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January 2024 by Cathy Maddox
Went in to get simple balloons for birthday party, was told it would only take 5-10 minutes. I had 16 latex and two foil balloons... 35 minutes later with one balloon still not attached to a grouping, I left with it. One was completely flat by the time I got home ten minutes away. Balloons were not inflated to the same size, it looked very amateur. I wasn't expecting anything crazy, but for over $50, I expect a little better.
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January 2024 by Clay Simpson
Unfathomably inhospitable. Go literally anywhere else.
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January 2024 by Steven Calvert
Had items marked on their shelves for a lower price than when you take it to check out a higher price. A bate and switch on a lot of their holiday items. The cashier was rude and hateful. Manger never came over to help with the issue
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December 2023 by Jackie Calva
Needs more people
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December 2023 by kinsey gibson
Please save the stress and chaos of a big party and avoid this place at all costs. I had balloons to pick up for a party last Saturday at 10am. I made the pick up earlier than I would need them to ensure they’d be ready by 11 for pick up and party at 1. I receive a phone call at 10:45 from a TEXAS store letting me know that this store was not opening today until 12:30 and they could UBER me my ballon’s but I would not receive them on time for the party. It’s almost hard to believe, because it is as ridiculous as it sounds. To top it off, I had to go IN PERSON to be able to receive a refund for their issues. Employees are rude, literally watched a customer ask the employee how she was doing and the employee didn’t say a single word back. Luckily I went to Party Paradise and was able to have balloons blown up on the spot and make it to the party on time. 10/10 recommend party paradise in Louisville on S Hurstbourne Parkway. This location has gone down hill. They have been closed several times I have been by and I should have known better. Lesson learned. GO TO PARTY PARADISE FROM NOW ON!!!
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October 2023 by Kyle Reynolds
Went on 9/23 (a Saturday) to pickup balloons we had ordered for my daughters 3rd birthday party. The store was closed at 10am with no sign or anything. I wasn't the only one waiting outside. I called another location and they said that the employees are there but we're refusing to open the store. In times like this especially on a Saturday a regional or district manager should come in to fix the situation. Not only was the store not open but they still charged for all online orders and didn't issue a refund until we had to call and do so. As a responsible company, knowing that your store didn't open, they should have automatically refunded all online orders place for pickup this day.
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October 2023 by Annette Bader
I went to this store yesterday to buy additional party supplies for an event I was hosting that same day. The store was closed with a sign on the door stating due to lack of employees they were only accepting online orders and I couldn't even shop in store. I placed an order online for pickup. When they sent me the link to pick it up it was not the location I have selected. When I called the location they did not have my order but the location I did select did have my order. I was shorted many of the items that I ordered and paid for. This is very poor business practice.
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October 2023 by Kyle Sencuk
Store 10203 does not stay open until their posted hours. I got there at 5:34pm and they close at 6. The employee told me they where closed
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September 2023 by Jim Ro
I'm changing my review to one star. This is the second time I have came to this place this year and have been told I couldn't get a balloon filled up with air because they are too busy. I politely mentioned that this is not the first time this has happened and that when people come in to this business to get ONE balloon filled with air, they should make accommodations. Then they wanted to argue with me and tell me that I need to order it online.
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September 2023 by ThisIsTheWay
Update- (2 weeks later) I like how everyone else gets a response but me- I guess they have no response to what happen to me... Went into the store yesterday Sunday 8.13.23 at about 3pm. Two female employees had their faces buried in their phones and NEVER said a word to me. I wondered through the entire right hand side of the store, walked right past both of them and they never greeted me or asked if I was looking for something... PATHETIC. I did see that they were hiring... If I can get $15 bucks an hour for ignoring customers and doing nothing- I think that would be a good side job!!!
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August 2023 by Lights Moonn
I’m sooooooo disappointed I went yesterday at 7:40pm on Thursday and it was already closed I saw the hours they closing on 8:00pm. Thank you for ruining my nieces 6th birthday wow.
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July 2023 by Kentucky Jenn
Great associates this afternoon working on the floor.Thanks and I will fill out survey soon as I can!
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July 2023 by Jeff Slyn
The young gentleman was quite helpful as I needed 80s attire for a party. Only thing missing would have been black colored hair. Thank you for all your help.