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January 2024 by Jen Beamer
I was recently given a fish tank and stand. So, I went to Petco in Middletown to buy the other supplies I needed. I was greeted by a friendly person who quickly admitted she was not a fish expert. She chatted with me until someone who was a fish expert was free. I'm terrible with names and I wish I could remember, but the lady who then helped me was very knowledgable and helped me find almost everything I needed. She even suggested an item on Amazon (it wasn't sold at Petco), that would make my life easier. This store did not have the size canopy or light I needed as apparently it's a very unusual size, but no big deal. I went home, set up my tank, and the next day I went to the Petco location on Hurstbourne. I was again warmly greeted and talked to someone about the glass canopy and light I was trying to locate. It's not sold at Petco, but she gave some ideas of places to try. Again, really appreciated the helpful attitude that didn't feel like they only wanted to help if it was sold at their store. I went down the road to try PetSmart and the difference in customer service was stark. The PetSmart employee seemed bored and not interested in helping me, even though they DID sell the tank and stand I had as a kit that included the light and canopy. But, they don't sell them separately and he basically told me well, that sucks. Two days later, I contacted one of the places that was recommended to me by the team member at the Petco Hurstbourne location and they can order it for me! Petco didn't have every single thing I needed, but I will absolutely be a repeat customer based on the helpfulness and kindness of everyone I interacted with at both stores, from the cashiers, fish department, and other employees walking around the store.
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January 2024 by todd
They should work on the layout.
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January 2024 by Tom Stone
I returned an item purchased by mistake and purchased the correct item. The associate was very pleasant and made it a simple and good experience
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January 2024 by Alexis Adrian Miranda Marquez
The don't take car the dog
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January 2024 by Cathy Maddox
Went in to get a few new fish, guy that helped us was very professional and seemed to know good information about the fish we chose. Tanks always look clean and I've never had problems with fish from this Petco.
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January 2024 by Chell Sorricelli
Nicole is a great groomer. No one else knows how to cut my Minny like she does. Michael the manager will bend over backwards to make sure a customer is happy. This is the best Petco location. The vet services are great too.
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December 2023 by Emily W.
Extremely disappointed in my experience with Petco Middletown grooming. We've had this appointment for over a month for our Golden Retriever. Upon arrival, I noticed there were a ton of dogs in the grooming section- understandably so since it's the holiday season. I dropped off my dog & 9 minutes after her appointment time, they called me to pick her up. They claimed they couldn't get her to stand due to being scared & told me they could not groom her there. My mind was blown. Nine minutes! They put her under water & "dried her off the best they could" by the time they called me nine minutes later. I'm sure dogs come in constantly that are scared to get baths by people they're unfamiliar with. Do they get turned away every time? Extremely frustrated & disappointed by the lack of patience & effort from Petco staff. They didn't even try. My thoughts are they were overbooked & didn't want to deal with trying to groom my dog. Will not be returning.
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November 2023 by John Lina
Jody was most helpful with advice on cat food. Plus, I enjoy being around other customers who love their animals.
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November 2023 by Patrick Williams
We have a small energetic dog, that other groomers have required us to medicate prior to appointments. When we told Petco staff our dog was medicated, they refused to serve us and stated it was company policy that they will not cut or groom medicated dogs. Now we have a medicated shaggy dog and nowhere to take her today.The Petco website did not warn us of this policy in advance. I don’t care if you think it’s a good policy or not, there needs to be proper notice. Now we’ve medicated our dog for literally no reason and wasted our time taking her there this afternoon. I’d give zero stars if it were an option.
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November 2023 by chris meredith
The people are always friendly & helpful. I was able to get what my feline overlords demanded at a reasonable price, then I went on my merry way
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November 2023 by Laurimar N.
I took my puppy to the service to bathe my dog and they rejected me just because he was a little restless. It was his first time. The person made a bad face. He didn't even try to calm him down.
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October 2023 by Amanda Glasscock
Found what we were looking for and was checked out quickly and got to use my rewards.
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September 2023 by Shannon
Love coming here and getting everything my fur babies need!
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September 2023 by Riley Kerber
Had a great experience taking my dog in to get his nails trimmed! Will absolutely use their service again.
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August 2023 by Bonnie Stich
I found what I needed and got some great deals!
