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February 2024 by Alex B.
Incredibly rude staff, I didn't know they where open at 10 however the door was open at 9:45 so I walked in and was shopping around.. I suppose it was a manager but he told me to leave tho they have the doors open... I had things in my hands I was going to buy.. I understand that they weren't open but then don't open your doors and don't be rude to people who didn't know your open time not coming back to this location.. truly one of the most rude staff I've met.
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January 2024 by Steve R
Two stars since we've had satisfactory experiences here for a long time. But we were so dissatisfied with our experience today that we'd give it one star otherwise.Warning people: Do not fail to get a paper receipt or this store WILL REFUSE to provide a refund for a return -- even if you have a Petsmart account that records the transaction! Yup. We were flat out refused for not having a paper receipt and the manager said there was no way to look it up with the credit card.We had to call corporate and they e-mailed us a receipt so we finally did complete the exchange after spending a half hour on the phone out in the parking lot. The conduct of the manager, who was on duty about 2 p.m. on Jan. 16, totally disregarded Petsmart's stated policy of at least offering an in-store credit for folks without a receipt.We will now take our business elsewhere unless we're really desperate to get an item that we can't otherwise find.
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January 2024 by Carolyn Wade
Helpful staff
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January 2024 by Dorothy Miller
Grooming area is very misleading.Told them my dog needed a nail trim. They talked me into scheduling a bath where the nail trim was included.Called to say they were done but couldn’t do the nail trim.What? That was the main thing I needed done.Picked up my dog - they brought out the wrong dog.Didn’t say sorry. Didn’t offer a free nail trim later. Didn’t discount at all.Be careful.
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January 2024 by Renee F
The cashier was friendly, however the store manager at the Six Mile store needs customer service training. He made a scene and did not assist but created drama. Very unprofessional.
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January 2024 by Miranda Kaye
Staff was very friendly and was very knowledgeable about the fish department, the one fellow even carried the 29 gallon fish tank to my car.
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January 2024 by 'Lia Mooney-Javadi
I had to buy 4 items for other people, had difficulty locating one, and the cashier pointed me in the correct direction for it.
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December 2023 by John Quigley
Grooming was great. Customer service was terrible. Dropped off our dog about 10:30ish. Asked when they closed, which was 8, and informed them that we would be by before close to pick up our dog. We received 2 or three calls explaining they were closing early. Also, saying that there would be a boarding fee. On the invoice, it was an overnight fee. This all happened under 10 hrs. Clearly not overnight. This was not disclosed upfront, which would have left that decision up to us. Long story short, evidently, we had the last pick up, and we were holding up the manager from leaving early. On the receipt, it was a misc charge. To add to this, I emailed the home office and have yet to receive a response.
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December 2023 by myrian medina
I am a parent of 2 Yorkies. Both which I adore and treasure. On 11/30/23 I dropped off my girls for the holiday package grooming. After picking them up as soon as we got home I noticed the smaller one Chai-na's right eye would not completely close. I wondered if maybe the groomer accidentally got shampoo in her eye however the next morning my little girl still couldn't open her right eye. Once her vet. examine was complete her Dr. informed us that under the care of her groomer Megan some type of chemical got into Chai-na's eye and caused an ulcer. The petsmart location on s. Hourstbourn.
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December 2023 by Saadiya Ba
What is the point of getting my dog groomed and paying 37 dollars if they aren’t going to do the ENTIRE service. I asked for a bath and for my dogs nails to be trimmed. Really all i wanted the most was the nail trimming but they tell me they didn’t even do that??
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November 2023 by Jacob Cheser
Kelsey has been our saving grace. We signed up 3 months ago with the hope of correcting Buster’s behavior and we’ve seen significant improvement since working with her, whether it be a class setting or private session. She’s informative, creative and very professional. Thanks to her we’ve been able to break our troublesome pup of some of his habits such as: disobedience, barking, and impulsive acts. Thank you Kelsey for your work thus far, and we look forward to continuing our training with you.
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November 2023 by Robert McAlmont Jr.
Just wanted to write a review of gratitude. Picked up Macy and was super pumped with the job Ashley did. Thank you Ashley for getting it right the 1st time and for allowing Macy to switch out of the store, proud as a peacock. You’re a rockstar and I’m letting everyone know?!Rob Mac
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September 2023 by mechele neighbors
Kelsey is a saving grace ! My 7 month old, 6lb kitten had been spayed today at a local clinic and we were sent home with a cone to put on in the comfort of our home. The cone ended up being too big at 10cm so I went not once but twice to PetSmart. The second time after a purchased inflatable cone didn’t work I was desperate. I had an associate help and after some hissing and growling we gave up… Kelsey came past and I asked if they would be willing to help after they shared some care instructions. When I tell u I left that store with tears of happiness and feeling grateful. Kelsey must be a cat whisperer as she handle Mel without fear, with whole calmness and confidence and we are FURever grateful and we are thankful.
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September 2023 by Francisco Berro
The place itself is great, impressive selection and variety. Pets are allowed in. The staff is polite and professional, generally give the vibe that they really like animals. The particular guy who attended to me recommended the wrong size harness for my dog though so not 5 stars.
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September 2023 by John A.
My pet was hurt during grooming. Cost me $500 to go to the doctor for xray, blood test and meds. Her back was injured.
