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January 2024 by Thelakisha Renee
Adopted a rescue kitten today, this was my first stop to get everything he needed. Staff was very helpful and gave me suggestions on things. He is now home and sleeping in my arms!
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January 2024 by Robert Eisenmenger
My dog loves this place
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January 2024 by Richard Klock
Staff very helpful finding supplies for my diabetic cat. Found what i needed, and even on sale. Store is clean and pleasant.
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January 2024 by Rob Cissell
Horrific experience with salon Leader Robin and the grooming salon there today. Been going there for 5+ yrs with normally good service as most the groomers themselves are great, but today they were absolutely deployable at how we and our animals were treated. Got treated like criminals because we arrived 15 mins early for our grooming appointment!!! Then they had us pick up dogs because they didn't want to groom them after already starting bathing one of them. Contacted corporate but would never recommend this place again!
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January 2024 by Nicole Kent
Clean environment, knowledgeable staff!! We found everything we needed for out pet and more!!! Best Pet Smart in Louisville!!!
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January 2024 by Anthony Trancucci
Pet loving staff, animals are treated well and prices aren't ridiculous.
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January 2024 by LNM LuLu
Every time I take my dog for grooming, she comes back magnificent. I’m not happy with the prices but no to the fact that my dog gets a perfect haircut by Caroline I don’t argue too much when it comes to the high price.
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January 2024 by Lori M
I love bringing my dog here. They're friendly and if someone doesn't know then they ask and will get you answers
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January 2024 by Zoe A.
got some fish to start a tank and they're all sick and dying. absolutely horrible fish set up in the store, I should've known better, there were literally dead fish floating in some tanks but the tank I bought out of looked decently safe but clearly not.
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December 2023 by Brianna K.
I had a wonderful experience here getting my elderly rabbits nails trimmed (when nobody else around here would or could) I was desperate at this point and i couldnt have done it without the help of an employee named Jasmine. (please give her a raise or award for her kindness) she was the only person with the skill of trimming small animals nails. she was so kind and patient with my rabbit. I can't even hold my rabbit the way she had without my skittish rabbit flipping out. Jasmine was so gentle and so lovely, and kind of showed me how she did it and told me she would help me in the future to prevent my rabbits nails getting that long again. I can't tell you how thankful I am! this is my home store where I do all my pet shopping, I love every employee they are all attentive and kind and helpful. I don't write reviews but I had to make a yelp to write this experience down and spread praise for this wonderful employee!! -brianna
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November 2023 by Kim Trizzino
Rodney the manager is absolutely AMAZING! I have a very skittish large puppy who has a loud bark and deep growl. She’s not mean but most back away from her. Rodney stepped up and took my dog for a walk around the store doing everything in his power to help her relax. She was able to get groomed and he recommended doggie daycare. Her first day was yesterday and what a difference a day can make. Thank you to Rodney for taking that extra step and making sure my puppy felt safe and love while in this store. I highly recommend Robin as a groomer as well! She was so good with my fur baby and gave her the best cut. I’m very impressed with Rodney, Robin and this store!
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November 2023 by Ammar Hadi
One of my best pet smart locations. Staff are so friendly, store is clean and they have everything you might need. I believe they do have a hotel for your pets besides the training. They cmhave few other animals
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August 2023 by Darla Samuelsen
We used PetSmart grooming services for the first time on Saturday 8/19/2023. Stephanie D. did an amazing job grooming Smalls. He went from a shaggy overgrown schnauzer to this handsome boy. Thank you!
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August 2023 by Latira Hughes (MucciGorgeous)
Sandy is an ABSOLUTELY DOLL! What a wonderful employee she is! Even though it was near closing time, she had a smile on her face and was sooo nice to me while checking out? Please make sure you tell her she made my evening ?
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July 2023 by Jim Stickler
Groomer cut my dogs neck and didn't inform me! When arriving home, blood was running down her chest. It was clear there was some sort of talc/stop bleed applied to the wounds. I filed a formal complaint with corporate and currently getting the run around from supervisors on issuing a refund.Now I am needing to get her into the vet (which PetSmart should be paying!) to make sure it doesn't get infected and cause additional issues. From the tone of the supervisor, Cameron, they couldn't care less and just want the commission payments.Very disappointing after being a customer for over a decade. Never again.Beware!
