-
December 2023 by Rodney Perkins
To many cash add ons
-
August 2023 by Caleigh R.
The online app to enter the gate never worked and I ended up having to call customer service every time I wanted to enter or leave. Customer service at the property never answers regardless of the time. I put in a move-out day 2 weeks prior to when I intended to move out and got no information regarding the next steps for move out. I have called the normal line as well as "getting connected to the property" no one answers or calls back when there was a message requesting information. I have not been able to see a property manager at all during my time renting a space to help resolve any of these issues. I finally got in contact with someone and they said there were other ways to move out, how was I to know this if no one answered until today. So now I am being charged for an extra month as well as late fees because I could not get in touch with anyone and not with a lack of effort.The unit itself was clean but that's all I can say, the lock that they provide is also impossible to use and get in and out of the lock space, both my boyfriend and I had to fight with it every time I wanted to use my unit. When I rented it didn't seem as though I could opt for not paying for their lock even if I had my own.
-
July 2023 by Sarah Cogan
Kelsey H was very helpful at the kiosk location. She helped me with the gate issues and made sure I knew how to get in and out. Her customer service was absolutely awesome! She did such a great job! And being nice and knowledgeable goes along way with me! Thank you Kelsey!
-
July 2023 by Jene Cunningham
Senja tremendously helped me out today due to the wrong unit giving to me prior . He got me into a bigger space with no issue . Great customer service , I really appreciated his help .
-
July 2023 by Candace Taylor
Today I got locked inside the gates for 15 minutes at 5:58 until someone over the phone could figure out how to help me out. This place is unrealistic if you have a job, my cost has doubled since being here, my unit has been broken into twice and no one has been to fix the light in my unit since reported 3x this year.
-
July 2023 by Candace McCoy
Today I got locked inside the gates for 15 minutes at 5:58 until someone over the phone could figure out how to help me out. This place is unrealistic if you have a job, my cost has doubled since being here, my unit has been broken into twice and no one has been to fix the light in my unit since reported 3x this year.
-
June 2023 by Damarcus Bellamy
Believe the reviews. How do you expect someone, working a 9 to 5, to spend their only 2 off days getting to their stuff. The sign on the door says 6am to 9pm, but that's only to get a unit. So I can get at unit after 6, but can't access it? Do yourself a favor and go to uhaul. What a joke.
-
May 2023 by Thomas Hembrey
Kelsey and John were the best great service nice people!
-
April 2023 by Julia Crider
you can only go 6 am to 5 pm or 6 am to 6 pm even though it says 24 hr access. the only 24 hr access you get is to a kiosk that does nothing. plus they force you to buy a $20 lock. definitely not worth it. also you wont notice until its too late but the admin fee is non refundable
-
April 2023 by TwoGlockJock
Senja is the best!! He needs a raise and a promotion !! He went out of his way to help me !!!
-
April 2023 by Jessica Beard
Alyssa was such a big help today. I will most definitely be coming back to Public Storage
-
March 2023 by Samuel Delceppo
Has 24/7 access to just the kiosk. Just because it says 24 hour access doesn't mean you get that which they offer, and make sure you have extra money for a lock they force to provide because "not every lock will work on all the storage units" which when I seen the latch system and how it works. Yes. Basically all of them don't need a cylinder lock and basically all the locks can be used on all the doors. This place is mostly a joke.
-
March 2023 by Kim Wild
You can expect to have the fence cut, your unit broken into and for them not to care. Customer service is non existing at this company. One thing you can count on for sure is continual rate increases.
-
October 2022 by Timothy Morrow
Thank you for a great experience. Rick was very helpful and great to talk with. He went through the process with no problems. He gave great service and that's why I choose this place over other storage areas. Thanks Tim Morrow satisfied customer.
-
July 2022 by Rickey Smith
Do not know where to start…. My gate code would not work and there was no manager on-site during business hours. I tried to call and could only get voicemails, again during business hours. I was never able to move into my unit let alone see it and now I’m getting the runaround over getting my refund. The craziest part is the non-refundable admin fee??? Not sure what that’s for considering no one was there to handle basic administrative tasks. PLEASE save yourself time, money and frustration do not use public storage. From the customer service line to the site employees it’s a mess. Avoid this business like the plague.Follow up…. Received a call from the manager who promised to provide a full refund and was apologetic the the experience. Updated to 3stars for prompt follow up and resolving the issueLast follow up. Received some of my money back but not all of it, back to 1 star. Not worth the headache anymore.
