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December 2023 by Imjust beinme
Roaches in rooms and staff can be rude, especially the guy that stays on propertyRooms: Clean but pest control is needed. Found 4 roaches in room
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December 2023 by Lakeshia Brittle
Excellent Customer Service Consistently! Thank You John for being so awesome and making things easy...my loyalty
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December 2023 by John Mullen
This is for room 319. Diamond member here. Staff is 100% 20 something males who are barely interested in helping. Did not offer me a treat or points on checkin. Asked for cash for the cash only vending machines. No cash or ATM. They told me to walk a block to the gas station for cash (and pointed). I did and bought drinks and snax while i was there. Outside doors always locked. Neighborhood a little suspect. Rooms are very nice, but the A/C in this room had one speed....meh. had to turn down temp to get any air. Carpets are oldish as is the furniture and fixtures. Didn't use the whirlpool based on another review. Walls are bare. Looks like someone stole the artwork (see photos). Bed was comfy, but pillows too squishy. Didn't eat breakfast. Stay at your own discretion. There is a Comfort Inn down the road that has better accommodations for about the same price.
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December 2023 by Charles Epperson
I stay there
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December 2023 by Marcie Scott
We reserved a room with a King bed, whirlpool tub outside of the bathroom with a fireplace & when we arrived they had us booked for a normal king room. Working nights & a 7 hour drive we had been up over 24 hours. The front desk couldn't help us, so we spent the next 2 hours on the phone with Choice Hotels. After the first hour the gentleman said he had us booked for the right room. Giving the hotel attendant the new reservation info it still wasn't the right room. We were transferred to customer relations & she offered us 12,000 points to not take it any further. We refused & was told the room we reserved was available, but only for 3 of our 4 night stay. At this point we excepted a room we did not want or the room we had not reserved. We were given a confirmation number to speak to a manager & when we called they said that confirmation number wouldn't pull up. We are diamond members & want to be refunded all of our points for the stay, but was told we could only get half our points back since we did stay there. This was a Holiday weekend & the biggest rival football game of the yr in Louisville, so we accepted a room. The hotel was run down, the lady doing breakfast was very rude, & there was a broken down car with flat tires & car parts inside sitting in the parking lot. We couldn't use the whirlpool tub, because it was disgusting. We bleached it, but the water was still orange. We will never stay there again.
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November 2023 by Christina Glew
The beds were not great. They were hard, and not at all great for sleeping. Our air conditioner did not want to turn on and it was always hot in our room. The breakfast was ok, however, not really warm, and when you have to ask the attendant for a drink. When I walked in at 630, when they opened for breakfast, he was sitting on his phone and there was no plates out. Our shower had no hot water. I have to say the manager was nice. And, in a pinch, it was decent to stay in. It would not be my first choice, but, it was in the area we needed to be in.
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November 2023 by Joshua Parker
A lot of trouble checking in, told because I booked 3rd party? Nice staff. Nice rooms. Great breakfast that included sausage eggs, biscuits, and a waffle Iron. All the good stuff. They've had bacon also!
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November 2023 by N. L.
Right on the interstate and by the airport this property is noisy and has much light pollution. Rooms are ok. Breakfast is ok. Staff is mildly friendly although I felt that We were much more of an inconvenience than a guest. Facility is clean for the most part but is not aging well. Just not a great feel when you get here. Asked for twin queen beds and got full beds instead. Not impressed.
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September 2023 by Ashley Mann
Absolutely the worst hotel I've stayed at. The rooms are dirty and the staff is rude and unprofessional. The place looks like it's ran by a slum lord and looks like it would have roaches and bedbugs and it wouldnt surprise me if it did. I checked out after 15 minutes because of the quality and cleanliness. I was refused a refund and called a liar. The bathroom had poop on the floor from the previous guest the tub was dirty and had pink mold on it. The walls and light switch plates were dirty. The sheets were stained the cabinets were all painted and most of them don't open. The room smelled of old rotten garbage. The hallways were littered with dirt and don't look like they have been cleaned in quite awhile. The elevator was janky and hardly worked. I have never been treated this badly by a hotel. I read the reviews when I got back home and I wish I would have saved my time and money and went else where.Noteworthy details: Expect dirty rooms and unprofessional Staff
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August 2023 by Nohemi Ramirez
It's run down and outdated. The air conditioners blow out moldy smell. A lot of kids running up and down the halls. They charged me a $100. deposit on my credit card and said it would be put back on in 3 to 5 days. It's been two weeks and still no $100. back!Noteworthy details: The "jacuzzi" is a dirty 1 person bathtub, with 4 jets.
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August 2023 by aaron taylor
This is a Byoe establishment. Bring your own everything. Plus bleach. They don't clean. Bathroom filthy. They lied about policy on the nation choice hot line. Paid with credit card. They still required deposit. Which was not return even after complaint . Was made of conditions. Appalling the treatment of such and the things the the on service desk person, did not do to assistThanks but no thanks. Think again and stay somewhere else .Rooms: Bathroom dirtyStiff rag in the bathroomToliet paper behind the toliet unclean.Broken fridge smelledInformed managament and nothing was done at allSafety: Carded entry if u don't secure door may walk out to a homeless person or other. Not a #Choice option. One of choice hotels worst propertiesFood & drinks: None nearby storeDoesn't sell lotteryCircle kClerk feels uncomfortable selling lottery at night . Other wise nothing in it either and shop or go elsewhereNoteworthy details: STAY ELSE WHERE OTHER THAN A CHOICE PROPERTYCONTINENTAL WAS UNSEEN IF YOU CALL IT COFFEEOTHER WISE NOTHING TO SAY SHOULD HAVE WENT ELSE WHERE
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July 2023 by Annmarie Julian
The only good thing about this hotel is getting to leave. We were in town for the Beyoncé concert. Our first room stank of cigarette smoke, there was blood on the coverlet, hair in the bathtub, and the whole room was just dirty. Our second room had dirt on the walls, more hair in the bathtub, and generally again was not clean. We did not feel comfortable sleeping here whatsoever due to how filthy things were. The front desk attendant Ali initially offered 15% off our stay but we were adamant that this was beyond repair and finally got a refund as we left and promptly booked at the Embassy Suites in downtown - highly recommend that establishment. I was not impressed with the front desk’s lackadaisical attitude towards the state of our rooms and he refused to let us talk to the manager, John, on duty. They charge $100 for incidentals at the time of check-in, and yet we had BLOOD on our duvet??? You couldn’t pay me to stay here.
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June 2023 by Matt Littrell
So I love that it's next to the beautiful UofL campus and that the rooms were more affordable than anything else I could find for the time. (Total of $275 plus tax for two nights) However, it just felt really cheap especially the coffee in the room that's just for steeping instead of brewing. Steeping cheap coffee is disgusting. It would have been nice to have a few little water bottles or something in the mini fridge instead of bad coffee.Toiletries are standard, plenty of towels but what I did like was the fact that my tub had a Jacuzzi that seemed totally clean and worked well.AC worked quite well and I was cold at 69° but I see in other comments the experience differs with the AC.Hotel definitely wasn't quiet and I had trouble sleeping because the walls are so thin and not structurally sound.Rooms: Pretty standard but odd that I had a 2 bed room when it was just me but they claim that's all that was available.Nearby activities: Kentuckiana pride was going on during my stay and it was an easy walk thru downtown Louisville to get to the waterfrontWalkability: Downtown Louisville/Old Louisville is pretty walkableFood & drinks: Complementing breakfast but the coffee provided isn't good.
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June 2023 by Samantha Bryant
The rooms are descent and pretty well maintained and clean. The pool however could have been cleaned out more frequently though, I was getting hair wrapped around my fingers and toes and was getting off of my children, and it wasn't even our hair's (eewwww). The staff was very courtesy and professional though. The only down-fall from our stay was that the toilet in our room didn't flush, which we didn't even realize till we were already unpacked and settled (not sure why they put us in that room in the first place). When I went to tell them, they already knew about it and said a plumber was coming in the morning at 8 am, but if I didn't want to let them in at that time, it was fine (like really, you want me to let a stranger in my room, while my family is still sleeping), so of course I said no. Think goodness we were just a few doors down from the public restrooms, so we survived the one night stay. The convenience of the location is why I chose it in the first place, so we made do.
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April 2023 by Gabriel Doiron
I’m writing this review to compliment the night employee (Jackie) for his positive attitude and willingness to make sure we were taken care of. The hotel is a budget level place but the room was clean and the sheets were comfy. Thanks Jackie for your willingness to listen and solve problems (even if the problem wasn’t the fault of the hotel).
