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December 2023 by Chef Fred
The staff was very unprofessional and the rooms reeked of smoke. And the worst part is that they have bed bugs. That was a nice 2am wake up call.
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October 2023 by Jason Crumley
This place is a toilet. The room stank like a wet ashtray. The floor was filthy. We found a roach in the sink the first night. By morning we had found two bedbugs. I went to the desk to complain and was assured by "Brad" that he had personally inspected the room. As we had nowhere else to go, I skeptically consented to the previous night being refunded and a move to a new room. This second room was MUCH cleaner, odor free, and we had no issues with any sort of bug (that we know of). Presently home from our visit and waiting to see if we brought any "guests" home with us. Every staff member we dealt with was exceedingly polite, but I'm sure they are well aware that they are booking filthy rooms, they have been booking filthy rooms, and will continue to book filthy rooms.
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October 2023 by Katrina Butler
I guess location is the only decent thing this hotel has going for it. If you are traveling with a family, single female or with children DO NOT STAY HERE. We witnessed several drug deals. Rooms smelled of smoke, and not just cigarettes. Rooms are very, very small. Water barely got warm. Beds were ehhh. Pillows were pancakes. Tub had rust stains in it. We had 3 Rooms. Every room was the same. It would have not taken more than a hard push to open a door without a key.I have stayed in several Red Roof Inns and never had a issue. SKIP this one. Spend the extra money and go down the road.Safety: Our party of 3 couples did not feel safe. We witnessed several drug deals and witnessed open using of drugs on property.
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October 2023 by Nicole Rosell
If there is a way to give this place zero, I would, I am a frequent customer here at this specific location and yeah it’s always dirty you got to have your own supplies. But the other night we paid 10 extra dollars to get a microwave in our room so we could eat our food and after we ate just a few bites and lay down and turn the lights out 10 minutes later I pick up my cup to take a drink, and there is bugs crawling up at a jump up and work, but not only is it cockroaches it’s bedbug, because there is two distinctly different looking bugs I took the bug the pictures everything to the office try to get the guys to come and look he would not even come and look he kept saying I had to talk to the owner tomorrow and I’m like you are the owner he’s like no I’m not surprised but I know he’s the boss because I’ve stayed there 1 million times , and so he said he would switch our rooms in at this point is free in the morning. This is getting a little ridiculous the next time we go into I pull the sheets down to check it and it’s covered in blood spots so obviously, it’s infested with bedbugs as well And I go down and tell him just to give me a refund and he did and I’m like can you at least comp us for our food that got ruined but he wouldn’t, so I would not recommend staying here. Oh, you’ll be taking some friends with you when you goRooms: The bedbugs and cockroaches are overrun in this place
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October 2023 by Chris Kramer
Canceled our reservation during louder than life because we were at the festival and didn't check in by 6 pm. They ran our card used for the reservation multiple times and set off the fraud protection, which we didn't know about due to spotty cell service. Claimed they tried to call us and we "hung up" on them 10 times. None of these alleged calls were ever recieved because of the cell service. Was incredibly rude over the phone when we finally called after getting the cancelation notice. Left us without a room 4 hours from home. Avoid this place like the plague if you're in for LTL or Bourbon and beyond.Since I can't reply to the reply: YOU were the people we booked through. We're already filing a credit card dispute. I will not call you back given the way that your front desk operator spoke to me the last time. Incredible that he talks to people like he did me. Absolutely shameful. Reading the rest of your reviews I shouldn't be suprised though.
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October 2023 by Cody Palmen
Wallet was stolen from my room, luckily I took my id and debit card. Had some sentimental lucky objects in there that can not be replaced. Went to the lobby and the girl just shrugged her shoulders. Rooms stink location sucks too but to have my wallet stolen from my room is an all time low.
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August 2023 by Chris Brannan
Great rooms for the price.Wanted a 1 bed but they were out so they upgraded us to a 2 bed no charge 4 nights at just under 300 everywhere ells cost like 5-600.ITS A RED ROOF IN if you expect anything ells than that's on you.
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August 2023 by Brent Harvey
This hotel is garbage, and I wouldn't recommend it to a roach. First of all their online pricing is completely incorrect. The website says that the single bedroom is $47 a night on the weekdays, yet somehow I ended up paying $87 for what was supposed to have a deposit included, only to find out during checkout that there is no deposit in the room is in fact $87 standard. Also the staff at the hotel are very unfriendly, very unhelpful, and have little to no personality when dealing with guests. 10/10 would never recommend.
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August 2023 by Jessica S.
This was a bad MISTAKE. I booked 2 nights here and as soon as we got to the room we HAD to leave. These non-smoking rooms were so stinky we couldn’t tolerate staying. Dirt smudges on the walls. Stains on the sheets. The floor was sticky. There were homeless people hanging out down the hall. We just didn’t feel safe or clean to stay here with our children so we took the loss and left. The gentleman at the front desk (they do service though a window) offered to change rooms but over all place did not feel safe. Overpriced in my opinion for what you get. Located behind a Waffle House.
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August 2023 by Brian Hawthorne
Room is okay but overpriced. It was very loud around here and the air conditioner won't stay on to block the noiseout. Large groups of people partying in the parking lot sreaming and hollering till after midnight and nobody saying a word to them. Hard to sleep with all this going on.Safety: Place seems kind of sketchy. People partyin Loudly with dope in the air till way Into the Night. Did i call? No. I shouldn't have to.
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June 2023 by हत्याराको भगवान्
Excellent property and very convenient to Kentucky Expo Center and Kentucky Derby activities. The staff at this property are all great. They all go above and beyond to make your stay comfortable.The room was wonderful, clean, and perfect to spend couple of nights. The bed was extremely comfortable. Will definitely stay here when I pass through the Louisville and recommend you and my friends to stay at Red Roof Inn Louisville Expo Airport as well.
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June 2023 by Vatsal Panchal
Everything exceeded our expectations!!! It was a very clean 2 bedroom, and it was beautiful! The beds were very comfortable, and the bathrooms were so clean they looked brand new!! What a joy!!! Friendly staff from front desk to housekeeping staff.
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June 2023 by Srujan Santha
It was a pretty decent stay. Friendly Front desk staff and the room was clean and neat. The amenities were good. All in all it was a value for money stayRooms: Clean and tidy roomsWalkability: Near to the bus stop and walkable to gas stations and pizza places
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June 2023 by Angel Hipster
Tucked behind a Waffle House, close enough to the freeway you can worry about your pet slipping through the fence with a hole in their designated "pet safe area" that's overgrown with no room for redemption if this happens, you too can stay at this magical place where they'll barge into your room at 10:57am citing their no tolerance 11am checkout policy. Not to mention the front desk rather play candy crush than provide quick service. But at least the room is clean enough to be okay with a quick overnight stay. ?Rooms: Good enough to stay overnight without too many fears. I did find a bug in my sink, but once I opened the drain it slipped right back in.Safety: Not really.Walkability: Waffle House is right in the parking lot! But you have to play frogger first.Food & drinks: Nothing is open after 11pm, even if their website said they are and you ordered something through their app because it said it was open until 12am.Noteworthy details: Make sure to watch your pet carefully because people fly through that parking lot and their "pet area" is so narrow that using a yardstick to measure would be overkill.
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May 2023 by Karen Smeltzer
Opened door - greeted by a live cockroach. Felt creepy rest of my stay. Room next door left their dog alone - it cried and howled for 2 hours. Called the desk to complain - they said they’d take care of it. They came & knocked on their door - of course no one is there. We’d told them that. Dog continued to howl another hour. Smell of marijuana permiated the walls. This is a party hotel - next to Waffle House. Loud music and drunken arguing rest of the night. I rate it a Zero!!!Noteworthy details: See comments above. Horrible hotel!!!
