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October 2023 by Jessica Evans
A lot of this review was out of this stores hands, but also if I had know what I was going to go through I would have definitely chosen another wedding studio. The process of finding my dress was amazing. The stylest was so nice, and I found my dream wedding gown. I went to buy my wedding dress in February 2023, and my wedding date is November 11th 2023. From my research, and what the store was telling me it was plenty of time. I also didn't know this studio did not have an alterations department, and that's on me I should have done my research. I had my sisters purchase from regiss before with no issues. Fast forward to August when I reached out to the store to see when my wedding dress would arrive. They weren't too sure, but then told me at the end of August early September. Fast forward to October after calling regiss several times to find out when my gown would arrive. The manager did her best to reach out to the studio, and found out it had shipped, but would not arrive for another 7 to 14 days. On day 14 we called the store, and they said it had arrived, but they didn't call me when it had, I had to continously reach out to them. I wasn't able to pick up my dress until October 12th, now a month before my wedding. They did give me some names for alterations, but it wasn't a lot. I am now having to spend almost as much as I have paid for the dress originally in alterations to make sure it is done by my wedding day. I know a lot of this was not their fault, but if I had known what I had known now I definitely would have chosen another store that could do it all. So unless you are buying your wedding dress a year from your date, and already have an alterations person in mind, I would definitely choose somewhere else, especially after the money you will spend. Save yourself the headache, and a ton of stress.
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October 2023 by Kimberly Hunt
The staff was great. I had a special need for a veil, but couldn't spend a lot on it. They were able to find me a very reasonably priced one and they were so kind and supportive.
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October 2023 by Hannah Creech
Aubrie at the Louisville location was my consultant and she was phenomenal!! I came in having no idea what kind of dress I wanted and she helped me say yes to the dress of my dreams!
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August 2023 by Sarah Sangha
Very poor experience. For my bridal appointment, a majority of the dresses that were shown online were not available in store. I ended up paying the entire cost of the dress upfront. At the time of purchase I was told I should have the dress in a month or two. Three months later I had to call the store because I had received no updates on my dress. I was told it should be shipped soon. A month later I called again and was told the dress order was still pending and it would be another month at which point I requested to cancel my order. I was told that since I paid in full I would not receive any money back. I ended up calling them every month until the dress finally arrived which was over 7 months after I ordered it. The end result was a total disappointment. The cups of the dress are massive, it is too tight in the hips, there is pilling on the fabric, some of the draping does not lay properly, and the zipper is difficult to use. All sales are final so if you pay the entire price of your dress upfront you are stuck with a damaged dress.
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August 2023 by Michele Walker
Friendly helpful staff. Lots of bridal and prom selections.
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June 2023 by Olivia Walls
Kaci was the absolute best! She went above and beyond to help me find the perfect dress! Definitely recommend her to anyone!!! ?
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May 2023 by Chanel Friday
10/10 Experience! If I could rate it higher I would! Sheila and Mallory were absolutely amazing! I didn’t feel rushed or limited on time. They brought out so many options for me to try and we had a blast doing it! And I ended up saying YES to the dress!
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April 2023 by Chanta Whiteford
I said yes to the dress at Regiss! Kathleen was so helpful and took my dress ideas a ran with them her dress choices for me were spot on! She took her time with everything I didn’t feel rushed in the slightest ! The staff was super friendly an made my dress shopping experience great!
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March 2023 by Miya Heckman
Kacie helped me try on a lot of different dresses until I found the one I wanted to get married in! She also took the time to get to know me and my family that came with. I had a great experience and would recommend this place to anyone looking for their wedding dress!
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March 2023 by Stacy Witten
This place is amazing! Beautiful dresses and Beautiful staff, willing to help to find the perfect dress for my granddaughter! True definition of customer service, made us feel like family! I want to thank the girls for their help and Rhonda you rock!!!
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February 2023 by kandeerox
Overall I had a great experience here and was able to find my dream dress. It was easy to schedule an appointment and then also to reschedule a couple weeks out due to us traveling from 5 hours away and having a time conflict.When I got there, the staff was very friendly and helpful and the selection was amazing.I ordered my dress that day.A few months later, I got a call from Joy saying my dress had been delivered. Upon trying to schedule a pick up day, I was told I had to come during the week that pick ups were not allowed on the weekend. I explained that this was not communicated to me and that it was 10 hours of driving for me to get there and back and I work Monday- Friday. She was pretty short with me, so I told her I would call back when I figured out a time.When I did so, I was then told I couldn't come on Monday as they were closed. Understandable. I let her know there was not another foreseeable date I could get off work and let her know this as well as what a strain it would be for me to get there on a weekday. I requested again to pick up on a weekend and she retorted to me rather aggressively that the next appointment wasn't for another 2 months.I told her I had waited 6 months for the dress to come so another 2 was no big deal and my wedding wasn't soon.She then told me the day she had me booked for, but no time, so I asked. She told me, then she hung up on me lol.So tl;dr Joy was rude, unhelpful, and lacking in customer service, but every other part of the experience was great.
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February 2023 by Krista Taylor
So happy you could help my sister find the perfect dress she is beyond happy!! Thanks for making her feel comfortable and special!!
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February 2023 by Heather Hall
Bree was absolutely amazing and so sweet. She listened to all my ideas as well as concerns. I had no intention of buying a dress today and she found the ONE in my budget and ready to go that day. Love, Love, LOVE ❤️ this shop!!!!!
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February 2023 by Shanda Salyers
Calling to schedule a consultant was amazing. When getting to the store on Outer Loop in Louisville Kentucky, the ladies that assisted me was kind and very helpful! I had a wonderful and blessed experience! Needless to say I said Yes to the Dress!!!!
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December 2022 by Maria de Lourdes Rodriguez
Super happy with the experience!! I went to Regiss Bridal 2 days before the wedding without finding the right dress for me, the ladies there did and excellent job trying to find the one!! They were so kind, courteous and patient with me until I find the correct one. I was super happy with the experience and a big thank you to them for how they treat me and make me feel.
