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January 2024 by Jeremy K
Great location. Rooms were clean and service was great. Bed and pillows were quite worn down which made sleeping pretty difficult at times.
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January 2024 by Jackesha Whittle
I will start by saying customer service is everything to me. The young lady at the front desk, I believe her name was Noel was very rude and very short. I had a authorization form that needed to be sent to an email, she was not very nice in how she told me to send it first thing “there’s a card on the right bottom of the thing” like what? Then somehow when I sent it over, she claims she never received it. I asked was there an alternative way to send it, she then told me “you can go print it off at that computer, that’s all I can tell you” so rude that I had her just cancel the entire reservation. I would not stay somewhere where as the face of the hotel, you treat people so nasty. She should be ashamed, it almost gave off “racist” vibes to me.
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December 2023 by Jesse Fenner
Nice hotel, okay location
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December 2023 by Marla E. Hutchinson
Cheers to Noel Bruce Front Desk Manager for your outstanding customer service!
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November 2023 by Tamara Hauman
Pros:Very close to the heart downtown and most things are in walking distanceExcellent customer service by theEmployeesFresh breakfast and hot ☕️Reasonably pricedRooms sparkling clean and in working orderSafety measuresCons: apparently this hotel is not in a great area of town. I started to wonder when the hotel doors have double locking doors and when I saw homeless people EVERYWHERE!I would certainly stay here again but Would NOT advise anyone to walk by themselves or without protection. A group would be totally fine. It just stinks that I can’t take a nice walk without constantly watching over my shoulder.Walkability: Half mile walk to downtown area!
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November 2023 by Jeff Lumley
The room was clean, had a full kitchenette with all the fixings. The staff was very friendly and accommodating. That dang green exit button on the front door got me a couple of times though. If you see a cheese and spinach quiche in the morning - that was really good. Breakfast has a few mains that vary in goodness but juice, coffee, self-service fresh waffles and a kicking oatmeal bar carry the day.
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November 2023 by Nina Krivonic
Stayed with a friend. Rooms were clean and quiet despite how busy the lobby was. Lots of restaurant and night life near by.
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October 2023 by Tracy Bush
Location is perfect- very close to everything downtown (walking distance). David at the front desk was extremely helpful & upbeat- thank you David!! Rooms were spacious and clean, breakfast is a good variety. Full fridge and kitchen in the room and the bed is SO comfy ?
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September 2023 by Patty Linke
Staff very friendly and helpful. Had a problem with our AC, staff were taking care of it within 5 min. Rooms very clean with plenty of space.One staff in particular (Brett) went above and beyond to ensure our stay and our time in Louisville was more than we could have imagined! Will definitely come back!
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September 2023 by IR Lunchbox
Very good overall experience. The room was very clean and comfortable, the staff was outstanding and quick to respond to any requests, and the complimentary breakfast was delicious. The pool was very refreshing to take a dip in after a long day at the concert I was attending, and it was a very quiet and peaceful place to stay overall.
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September 2023 by Jonathan Burba
Had a great experience! The customer service was super on point, the nightly rate was great, parking easy, the room was comfortable for my whole family, and we enjoyed the morning breakfast. Will stay again!A special Thank You to Dave the GM and his team for going above and beyond to make our stay extra comfortable while in town for a difficult time!!Food & drinks: Great breakfast included each day of stay.
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September 2023 by David Rettig
I had an amazing experience at the Residence Inn Louisville due to the exceptional efforts of the hotel manager Dave Grorud.Dave reached out personally prior to our arrival to share the parking procedure. In passing, I mentioned that my wife and I were celebrating our 32nd anniversary. When we arrived, the front desk personnel knew it was our 32nd anniversary and congratulated us. Dave had arranged a beautiful suite and, in the suite, a bottle of wine and a personal note congratulating us.However, the event which inspired this note occurred after we left. I realized I left my Apple Watch at the hotel. I had more or less given up on getting the watch back, but I still had Dave Grorud's email from our earlier interactions and decided to take a shot. I emailed Dave and he had the housekeeping manager search the room. The watch had fallen off the nightstand and was behind the bed. Dave arranged to ship the watch to me.I've stayed in a lot of hotels. I used to work for a global Fortune 500 and traveled about 75% for business (3 weeks/month). I've stayed in just about every hotel imaginable. I'm a Hilton Diamond and I'm currently a Gold Elite IHG member. I've not stayed much at Marriott's because of my status with Hilton and IHG, but I intend to change that.
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August 2023 by Brian Reynolds
Great stay clean and friendlyEven though pool was closed allowed us to use the heated spa which was one of main reasons we booked it Before wife had a infusion appt at the hospital. Which was only 4 mins away.Walkability: Walking distance to a lot of stuff down townLike 15 min walk to 4th street live
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July 2023 by Anjan Mel
This hotel is in downtown area.This place has one McDonald's and a Jimmy John's nearby that's it. Most places here close at 9 pm.. Morning breakfast is provided till 9 am. The room rents are comparably cheaper, that is the only good.
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June 2023 by Chandu Malapaka
It’s a pretty good location, however not much to even eat close by. The service is the worst at front desk - went today to ask for some assistance with loud noise from A/C unit. Was told that is the norm in all rooms. Asked if they could at least check if it’s as bad and was told we will look into it when time permits. For 200$ per night, expecting a little more comfort and peace is not too much to ask for IMHO. Many other hotels in the area that are priced at same rate - double check those. Went with this one because it was close to some of the wine tours in the area, if not, probably would not have even booked this one. Maybe all rooms are not this bad - hopefully. Just double check before checking in. Came in late last night because flight was delayed by 3 hours, if not we would have checked out immediately. Room is also pretty cramped and the sofa bed - the spring stab you in the back. Do not expect any sleep for the person who chooses sofa bed as their option.