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November 2023 by Maverick
Their payment system is bizarre -- When paying cash they cannot take payment unless you give them your full name and phone number or they cannot make the transaction. I will definitely not go back and purchase any items from them. To purchase any small item and paying cash they require all your information -- I am shocked that they did not as for my Social security number.
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November 2023 by Sue Smith
Wonderful staff, very helpful and experienced with machines and sewing. Machine repairs have been timely and with no issues.
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October 2023 by Carol Daugherty
Friendly, helpful staff and close to my home when I need to pickup something for my Bernina.
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October 2023 by KLee Stein
We use a home rug cleaner, but use Vacuum Authority X-Tract soap for it. I was AMAZED at how much dirt and dog hair I was able to pull out of the carpet!!! I highly recommend this product.
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October 2023 by Rita Buonanno
I Love the Louisville store both Linda and Barbara have been a big help when I need it. Sara was great too the Clarksville store is lucky to have her. Thanks to everyone
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October 2023 by Faye Kugele
Great shop and wonderful staff. Just took a class to learn my serger. Linda did a great job and I learned so much!!! Thanks!!!!
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September 2023 by Dan Klefstad
I have an old Dirt Devil hand-held that needed attention (the rubber belt slipped its mooring). I should also mention I'm new to town. Anyway, the staff were friendly and Amanda was awesome. She got my Dirt Devil running again in about five minutes. The Sewing and Vaccum Authority will be my go-to going forward.
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August 2023 by Gizmo Sunshine
If I could give zero stars, I would. I have a well-loved Bernina sewing machine that I've faithfully maintained with yearly maintenance appointments. Dropped machine off, and when I got it home, the needle position wasn't working. Another trip back. After second "maintenance," I couldn't loosen the clutch wheel to wind a bobbin. Another trip back. The repair man who services machines was very condescending and implied it was the machine's age. No, it's your incompetence as features that were working before you put your hands on it aren't working now. I expressed my dissatisfaction to the store staff, who suggested I write a letter to the owner, which I did. NO REPLY OR FOLLOW UP PHONE CALL TO ME!! This is how you run a business? I was planning to buy a new Bernina but will drive to Cincinnati or Lexington instead. Find someplace else to get your machine serviced as this store can't be bothered with customer service.
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July 2023 by Don Coffey
I had inherited a sewing machine that was missing some parts. I replaced the missing parts but could not get it to work. I took it in and watched as they made some adjustments and showed me how to thread it properly. They were amazing and now I can patch my Santa pants!
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March 2023 by Mark S.
I have been using this business for years for all of my vacuum needs. I purchase and service my equipment here. I have two large Samoyeds (dogs) and my two vacuums need tuneups and repairs frequently. Chris, who handles the repairs is knowledgeable and works easily with my many needs. I recommend!
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March 2023 by Debra Reh
Sarah Parkin spent about 10 minutes and figured out (fixed) the problem with the bobbin “holder” for a Touch & Sew Zig Zag model 758. You Tube doesn’t hold a candle next to you!!!!! Excellent service and super friendly staff.
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December 2022 by Pam McDannold
I was having a hard time with my Q 20 quilting machine and Sarah at Sew And Vac in Louisville walked me through setting up and changing settings. She had me up and running again in a very few minutes. She is awesome.
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December 2022 by Ginger Marx
Clinssen helped us choose a Miele vacuum. He was extremely knowledgeable and helpful; clearly the vacuum expert at the store. Clinssen demonstrated how the model worked, he set us up with extra bags and filter and even carried it out to our car. I will always return to this store for anything vacuum cleaner related!
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December 2022 by Michael Boel
A few days ago, I came with my DYSON to get it unplugged.I was so cordially received by CHRIS ( Christopher ) and within ashort time the problem was fixed. I was able to wait! Then camethe surprise .... zero ( 0 ) charge! This is a very rare courtesy, butso much appreciated.The new store is a Jewel, so well kept and the people are special!5 Stars. Will come back and highly recommendMichael Boel
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December 2022 by Bridget Bowlds
I went there with a Dyson vacuum that was fairly new but the vacuum attachment was a mess. Chris tried to fix it but told me the attachment was not fixable. He asked me how long I had it & pointed out it was still under warranty & I needed to reach out to Dyson. I thanked him & asked how much I owed. He wouldn’t let me pay, as he wasn’t able to fix. I reached out to Dyson & got 250.00 in parts free under warranty very quickly. Chris saved me a lot of $$$! He was very knowledgeable & great to deal with! Everyone in the store was so nice. Please go see them with your sewing & vacuum needs!