-
November 2023 by Ed Caudill
Always very helpfully ,As always there is someone at this location that really knows the system and what I need to fix it.Have been with cable from day one in Lou.area. Stored Cable was first.about 40 yrs. ago.
-
November 2023 by Neal Augustus
Danny was extremely helpful. I've worked with him on a few things in the past as well and his customer service skills are excellent.
-
November 2023 by Bobby Parker
Not helpful at all...i work at an assisted living facility and needed to trade in some old boxes so that new residents can have cable when they move in today....they said we have to go online to order boxes...good thing i dont have control or they would have lost 300 rooms of cable...ill still metion this at next meeting...not good business spectrum
-
November 2023 by Will Shelton
Danny is a pro and was very helpful in answering all our questions regarding the spectrum mobile service. We left with a new phone and cell plan that day!
-
October 2023 by Phillip Petredis
Took all my boxes to stores and had trouble turning them in. Took the manager to figure it out. Went streaming to get rid of the costs of the boxes that were really over priced.Manager told us they were priced high so all would turn them in and go steaming.
-
September 2023 by Darrell Holdcroft
It’s the only location on this side of town and an absolute disrespect for a customers time. Approximately a dozen people waiting and only one customer service rep. Every transaction is taken an excessive amount of time. I just need to give you your equipment back. This is why people are leaving this company in droves. You’re making it easier for your competitors.
-
September 2023 by John Beutel
I'm so aggravated with spectrum want to charge so much for internet that don't work why am I getting charged for a whole month of service when your service only works about 10 days a month if something don't get done about this you will no longer have me as a customer this is ridiculous. I am not satisfied.
-
August 2023 by Kyah Latrice
Kreszenz is great, she helped me with the free line with my Internet bill, she listens to my ridiculous stories (even told some good ones herself) such a great employee. I really appreciate her! Thank you Kreszenz!!!
-
August 2023 by Ronnie Vincent
Need more help and different processes. Shouldn't take an hour to just drop equipment off.
-
July 2023 by Casual Gamer
The foremost example of why monopolies are anti consumer. Their service has more disconnections than AOL 25 years ago. Newer wifi boxes with the same surface level contract system without any consistency what so ever. Literally the worst..
-
June 2023 by Anna Scott Pehlke
Had amazing help! I forgot his name but he did an amazing job at helping not only me with my phone but also with helping me understand! I have never experienced such amazing service at a phone store! Thank you all so much!!
-
June 2023 by Michael Sward
Just left there a guy name Carl waited on me. I return my equipment. I had it in a bag. He asked if I had any bugs in the bag. I replied are you serious and he said yes completely unprofessional very rude. He needs a new career.
-
April 2023 by Dan Priest
Slow service and had to wait a long time to get things resolved, however when I did get helped the associate was very helpful.
-
April 2023 by Ben Schrooten
Employees were nice and knowledgeable. Shop was busy but we only had to wait 10 minutes.
-
March 2023 by kuach kualkat
Nathan Swift was fantastic. Super helpful and extremely professional. 10/10 Customer service
