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February 2025 by Tim Hart
Long waiting time just to turn in old equipment
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February 2025 by Rodney shelby
The place will charge your account if you have all of drawl and it don’t go through. They will charge your account $25 extra each month. They don’t go through no matter if you have the money in there or not this place could do better but they don’t have time to talk to their customers unless they’re trying to sign you up for a new plan so watch out when you have all my draw out of your account. They will charge you extra $25 out of your account. Be careful watch these people they’re dangerous.
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February 2025 by Luis Rosabal
I really left there feeling bad, after wasting a lot of time in line... the supposed specialists don't know anything and are very slow... they waste a lot of time talking... the one who attended to me was Jeremiah... he couldn't solve anything. I hope I don't have to go back.
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January 2025 by David Cronin
I had to go in and return equipment and the people are quite rude. I sat the box of equipment ( their own box ) on the counter and the guy opened it and took out the modem and told me i need to keep the box and the rest of it that they do not need it, Well I dont need it either. Overall experience was bad
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January 2025 by Victoria White
Came in and ran a holidays was in and out within 10 minutes. Great customer service got my needs met and everything taken care of.
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December 2024 by Jerry Crane
Friendly and thorough!
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December 2024 by Eric Cravey
Con; Most of the spectrum stores stay busy. If you are able to schedule your visit online ahead of time, I would suggest it 1000%.
Pro: Extremely helpful and friendly staff!
...Except for the one new person who attempted to inform me that I would not be helped and would have to return another day after waiting for over an hour...Only after refusing to leave was I offered assistance.
I believe the new guy may have a better understanding of how important comprehension of any guidance received from management is.
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December 2024 by Yunior Labrada
One star is a lot, the worst internet company that exists in the USA 🤬🤬
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December 2024 by Marshaun Brooks Sr.
Guy I had was the worse person I’ve had to deal with ! $1200 to add alone I’m going to boost mobile
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October 2024 by Daniel Rodriguez
This place is too slow. Many people waiting here for hours and very very slow service. Some officials have to ask their colleagues about what they should do. I do not recommend this place.
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October 2024 by Luis Bosquez
This service only work on shiny days otherwise you will ALWAYS BE IN AN OUTAGE.
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September 2024 by Roderick Israel
Super slow but the staff was very helpful 👍🏿
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September 2024 by Nicole L.
Very friendly and helpful.
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September 2024 by James Bernard
Spectrum dropped the ball 2 1/2 yrs ago and I gave them a try again. They did it again, installer not knowledgeable, employee unable to help me ( near Jefferson Mall)and rude,and lady I talked to (888-) and was rude and so unhelpful.
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September 2024 by William Dehart
Worst company ever haven't paid the same amount per month since I signed up 2plus years ago, terrible service all I get is excuses when I call in.
