-
September 2023 by Heather Waldrop
Absolutely amazing experience! Went in with my mother and sister to repurpose some of our grandmothers jewelry into 3 new rings, one for each of us. Not only did they take the time to speak with us at length to create each unique design, they also took the time to understand what these pieces of jewelry truly meant to us. They were in constant contact through the whole process and even displayed genuine excitement when showing us how wonderful they turned out at each pick up. Best jewelry store experience I have had to date, hands down!
-
August 2023 by Emily McCarty
This is the best jeweler for repairs and enhancements! They do beautiful work and are reasonably priced. They reinforced my worn wedding set years ago, and when the band broke last week I took it back to them. I also took the first ring that my husband gave me 35 years ago to see if they could incorporate it with my wedding set. They created a beautiful piece that I will be proud to wear for the next 35 years!
-
July 2023 by Michael K
Jake was very helpful and designed the perfect custom wedding band. Staples Jewelry and Jake were excellent! Would recommend them for any jewelry needs!! Thanks again! Michael and Madison
-
July 2023 by Madison Kerley
Jake helped my now husband and I out tremendously with a custom band for my unique engagement ring! It turned out better than I envisioned and made a perfect set☺️
-
May 2023 by David Claxton
My wife lost her grandmother a couple of months ago. She received a large amount of jewelry to go through to keep and do what she wanted with. After us spending hour and hours sorting and going through this treasure trove there were a lot of items my wife could not see ever wearing or wanting to hold on to. A lot of it was real gold and silver. A friend suggested this place to us so we made the hour drive to get an offer. We are alternative in appearance and a lot of jewelry stores tend to treat us bad but here we were greeted by three different people and a smile. After only a 30 second wait a woman (forgot her name unfortunately) pulled us to a side so we could sort and go through everything with her. We were treated well, with respect, and we feel we were valued as customers. She took the time to test things we were unsure about, explain things to us, and educate us as well. We kept a couple of pieces because they usually only buy gold/silver for the value of the metal and any gems or pearls that are on it. She did not have to tell us that, she could have just given us an offer on them, HONESTY! We could not be happier with the offer that was given to us. Knowing the current prices of gold before we went we knew that the price they gave was more than fair. My wife was in an emotional state and the woman really allowed her a moment to feel and understanding. We did not feel rushed, we did not feel like our questions were annoying her. We want to thank Staples (and the lady who helped us) for outstanding service and the empathy shown. We will be back!
-
May 2023 by Theresa S.
I had one of my old rings sized to give to my daughter and they had it ready when promised, although it was in the midst of wedding season. They did a beautiful job and at a great price.
-
May 2023 by David Claxton (ZombieMusing)
My wife lost her grandmother a couple of months ago. She received a large amount of jewelry to go through to keep and do what she wanted with. After us spending hour and hours sorting and going through this treasure trove there were a lot of items my wife could not see ever wearing or wanting to hold on to. A lot of it was real gold and silver. A friend suggested this place to us so we made the hour drive to get an offer. We are alternative in appearance and a lot of jewelry stores tend to treat us bad but here we were greeted by three different people and a smile. After only a 30 second wait a woman (forgot her name unfortunately) pulled us to a side so we could sort and go through everything with her. We were treated well, with respect, and we feel we were valued as customers. She took the time to test things we were unsure about, explain things to us, and educate us as well. We kept a couple of pieces because they usually only buy gold/silver for the value of the metal and any gems or pearls that are on it. She did not have to tell us that, she could have just given us an offer on them, HONESTY! We could not be happier with the offer that was given to us. Knowing the current prices of gold before we went we knew that the price they gave was more than fair. My wife was in an emotional state and the woman really allowed her a moment to feel and understanding. We did not feel rushed, we did not feel like our questions were annoying her. We want to thank Staples (and the lady who helped us) for outstanding service and the empathy shown. We will be back!
-
April 2023 by Sydney Richards
I am absolutely in love with how good my rings look together! We got all of our rings for our wedding from Staples. My HUSBAND said he had excellent service picking my engagement ring and we also had a great time picking our wedding rings. I cant wait to add an anniversary ring to my stack ??
-
April 2023 by Dana Barley
Jake was very knowledgeable, honest & was a pleasure to work with! My ring is absolutely gorgeous & one of a kind! I highly recommend Staples Jewelry.Thanks again Jake!!
-
February 2023 by Bev E.
I have used Staples as as my jeweler for years. I have had them work with me and they have worked with my daughter to design rings. I've had friends design engagement rings also. They are a family business and very respectable, friendly with good prices. Hope my son will buy a engagement ring soon!
-
February 2023 by Marylou Dossena
I just received my amazing ring from Staples. So beautiful! Jake, with his expertise and experience worked with me on a unique design using my original diamonds and adding diamonds to create this stunning ring. It looks exactly like the Cad we saw first. I highly recommend Jake and Staples. You can put your trust in them. Thank you Jake.
-
February 2023 by Melissa Emery
I continue to be impressed with the customer service of Staples Jewelry! We have purchased jewelry from them (my wedding band), had repairs/maintenance done (repairing a ring they didn’t sell us, redipping my white gold, replacing stones that come loose, resizing bands) and they have always met or exceeded expectations. We will continue to send our jewelry business to this local business! So happy to have them in our community!
-
February 2023 by Brittany H
Do not go here. The diamond in my ring fell out after 6 months. I was devastated. My fiancé didn’t think to get insurance and the ring was $1400. I took it off when I did ANYTHING. Changed clothes, took a shower, doing dishes, going swimming, etc. and it just fell out. My mom had her ring with multiple diamonds for 20 years and wore it while doing EVERYTHING and her ring is still fine. I expected them to fix it for free or much cheaper since it’s clearly faulty. Will likely not get it fixed here since we don’t trust them now and they took the amazing feeling of always having my original engagement ring away from me. We got one from another jeweler and it’s much better quality.
-
February 2023 by Samantha Mitchell
We just moved here and a diamond fell out of my engagement ring while unpacking. Staples was highly recommended on our neighborhood Facebook group, so my husband called around Christmas and asked about getting the Diamond replaced. They stated that the gentlemen who does repairs was on vacation and wouldn’t be back until after the first of the year. Fair enough. I brought my ring in as soon as they opened on Thursday, January 5th, and the lady who helped me was very pleasant, but seemed new. She kept walking back and forth to speak to the gentlemen in the back to answer my questions (Jake) instead of him coming out to speak to me himself, which I found kind of rude. Finally, he came out and said he was a little behind on quotes and they’d have to keep my ring for a few days to get a quote to me. He told me I’d get a quote potentially the next day (on a Friday) or early the next week. Tuesday afternoon, I called because I still hadn’t heard back and they had possession of my ring for four full working days. I received a call back from a lady stating that he was still behind, but I was guaranteed the quote the next day. Wednesday came and passed without a quote or communication, so Thursday morning, I walked in and requested my ring back. The gentlemen who greeted me was very friendly (didn’t get his name, but he had long, dark hair). I explained the situation to him and he apologized and said they’d get my ring back to me. Jake came around the corner and recognized me and said, “Your ring is first on my list today.” I told him I was no longer interested in receiving a quote and wanted my ring back. He got very defensive saying he told me it would be about a week, which was not accurate. He also told me he skipped lunch the day prior because he was working all day trying to further justify his mistake. I told him I would have appreciated a text or call explaining the second delay in what I was originally promised and he said he didn’t have time to make phone calls and again told me he didn’t eat lunch the day prior. I got my ring back and ended up taking my business to another local jeweler who treated me with more respect and got me a quote while I waited.I try to support local, family owned businesses and I’m sure Staples would have done great work, however, their communication and timeliness was lacking. It should not take over a week to get a quote back and if this is the case, that should be communicated to the customer upfront. I will not be returning to this business.
-
January 2023 by Al Dillion
Hear these jewelry stores than run the radio commercials every 8 minutes? Can you walk into any of these big jewelry stores, where the over priced standard offering you buy helps pay for the commercials that annoy you, big fancy building, and employees that are mostly interested in up selling...then work directly with the business owners who will go out of their way to ensure you get what you want within your budget? Didn't think so. At Staples the owners are interested in you doing future business with them because they do it better with better quality.
