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December 2023 by Leon Gomez
My wife and I had the opportunity of staying in a King One Bedroom Suite at the Staybridge Suites Louisville-East location for one night while in town for business and we had an amazing experience here, from the staff to the breakfast! Angela at the front desk went above and beyond to make our stay special and was so kind from the moment we walked in the doors. We had great conversation and were given clear directions on how to get to our room and everything we needed to know for our stay. We cannot thank her enough for her kindness! The breakfast staff was very helpful and friendly and the breakfast was excellent, everything was freshly made and the food stations were all very clean and organized. The value that you get from staying at these suites is unmatched. The bed was incredibly comfortable and the room and bathroom were both clean and spacious. Quiet, safe location. We would definitely stay here again!
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November 2023 by Amy Ashman
Very clean and spacious suite!Friendly and kind front desk staff.I think the lady I spoke to was Angela.Breakfast was great.So many tasty options--best I've seen at a hotel in a long time.Seemed like a decent neighborhood as well.
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October 2023 by Susan Carnes
No bedding for the pull out even after calling front desk. Thermostat was locked on AC. No heat available. Door handle fell off and we were trapped in room. Phone didn't work to call front desk. Toilet leaked from room above. Ceiling was soaked. Pull out was not comfortable springs poked all night. Staff tried to help in most instances, but all together this experience was not good. Bill was paid in full before I arrived. No compensation was offered. No room service any of the 3 days except when I gave housekeeper $10. To mop the sticky floor that was sticky when we arrived, bring towels and empty trash.
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October 2023 by Meghan Polmatier
I was impressed with the cleanliness of the room when we first got there. Until I took a shower and it doesn’t drain properly, which is causing the tub to peel and it was pretty gross. But that was really just an annoyance.I am taking another star off because I had the maid come and knock on our door 3 times asking if we were done as we were packing up and leaving (we stayed 4 days.. had lots of stuff) it was 945-10 and checkout time is not until NOON.Other than that it was a nice stay. The pool was nice and breakfast was pretty good.I’ve just never felt like I’m being shoved out of the room when I was leaving early..
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September 2023 by Paula O.
IHG platinum elite member who did pre-checkin the day before my stay only to be called at 10:20 pm when we were 15 minutes away and told my reservation was cancelled because of over booking. No help to find another hotel and was hung up on by the front desk supervisor.
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August 2023 by Mindi Buscher
This hotel was really clean. The staff was super nice. They have a little gym,pool,grill spot, outside fireplace,and free laundry for guests, breakfast every morning,and then they have a dinner from 4-7p.m. some evenings. It was really quiet and relaxing. I would definitely recommend this place.
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August 2023 by Jim Peacock
Great experience. One of the best Stay Bridges I have stayed at. The hotel was very clean, great staff. Jess is the best, she puts you right at home.Thank you all very much.Rooms: Super clean
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June 2023 by Susan Mayo
Nice, very! Rooms are spacious and clean, the kitchen is well equipped and the staff is fantastic! I think they were having a few issues during our 2nd stay as breakfast was hit and miss. This location will always be my 1st choice in Louisville.Rooms: Great! Comfortable, clean and spacious.Food & drinks: First stay I couldn't wait to get our food, 2 stay they had a few issues but the staff made up for it and it was still far beithan the other extended stays. Hot and fresh.Noteworthy details: Very pet friendly!
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March 2023 by tiffany lymer
The rooms are clean and up to date. Awesome kitchenette.Not great for more than 2 people. Queen bed with a pull out twin sofa bed. This is the only room type available.Great breakfast.
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November 2022 by Eric Luoma
For me it was awesome! The TV was a little strange to navigate. I know a strange thing to bring up but it was. They had free breakfast every morning and a decent dinner Monday through Wednesday. Not bad coffee! The rooms have everything but an oven. There were pots and pans and dishes to be used! They do charge for parking and I think that is strange since they are not downtown. 10$ a night at the time. 20ish minutes from downtown. It's not run down by any means but it did show it's age in the room. I would stay again!
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November 2022 by Hannah Marie
Avoid this location. The “GM” is insanely disrespectful and doesn’t have to slightest clue in guest services. The site we booked through said we could check in at 18 but their website says 21. Understandable to not allow us to stay but denied us any refund and kicked us off the property. When my boyfriends mom called, she lied and said we were yelling at her and said she told us she would give us the full refund. Then emailed us and said she refunded us just to find out 2 weeks later she hadn’t refunded us. IHG is the saving grace of this location. They gave us points for a free night at any IHG hotel.
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October 2022 by Lucien Dhooge
An older property in desperate need of a deep cleaning, renovation, and new management. No hot water in the shower for the entire two day stay. Response from the front desk was to run the shower for 30 minutes and see what happens and that they were only employees and just doing their job. No hangars in the room and none available from the staff. Killed a large cockroach in the shower. Staff was not professionally attired - t-shirts, ripped jeans etc. - a minor detail, but evidence of a lack of professionalism. Simply not up to Staybridge standards. I do not recommend this property and will think carefully before booking another reservation at a Staybridge property.
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September 2022 by Sonnet Newman
Very friendly staff and dog friendly. We got in around 7pm and left at 5:30am, a short stay. I wasn't impressed with the outdated bath and the old dirty bathroom door, the carpets felt damp and sticky so I kept my shoes on, the kitchen was nicely stocked and clean.There is dining close by and a coffee shop a shirt distance away that was opened when we left. FYI, you have to pay to park in their parking lot, we weren't to excited about that.
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August 2022 by B Sands
Desk clerk, Francis, was SO helpful, going out of her way to iron out some minor issues we had upon checking in. Never losing that smile.Evening Social Time with appetizers was a nice touch. Breakfast was small but adequate and tasty.
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August 2022 by Summer Jeanine
Not Staybridge quality. Only plus it was clean and bed was comfortable. We are Diamond Spire Elites. They upgraded me day of to a King Suite. Girl on phone was an absolute sweetheart. Woman at desk this morning not so much. None of rooms have 2 queen beds I was told which was fine for just myself and my little girl. But bigger families may struggle with one bed. Only Kings and pullout couch. Only stayed one night. Bathroom very run down. Bottom of shower peeling so badly that sharp edges sticking up. No hot water in sink. Luke warm. Toilet seat looks melted. Horrible quality lighting in mirror area. Air conditioning system is in closet in bedroom and very loud to point I had to wear my noise canceling earbuds. Everytime it kicked on it woke us up. I told frontdesk lady in morning and she was very ksera and said "Oh yes it is loud." Also didn't apologize for shaddy bathroom or non Staybridge quality breakfast. It is equal to an express breakfast. Not Staybridge quality. Honestly would have rather express because at least I would've gotten cinnabon rolls. Not even cheese for powder eggs was available. Waffle maker didn't even have spray. Note up they spray each morning. Well her waffle was dry and stuck. So maybe spray it more than once a morning. Overall polite staff except older woman on checkout day. She made my concerns feel invalidated. Management is clearly skimping on quality for food and room maintenance. Could be a decent property.
