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June 2020 by Berta Gittings
I like this bank they make people feel good
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August 2017 by J.R. Schloemer
Great branch in the heart of St. Matthews with a great staff. They really treat you like family when you enter to conduct your business.
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July 2017 by Matthew Nicholson
Banked here for business and personal banking for years until consolidating accounts when I got married. Should have consolidated to SYB -- they are friendly, trustworthy, and dependable.
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March 2017 by Jared Logan
The employees are rude. Everything is difficult with them. Also, they charge for mobile deposits and did not bother to tell me that when I opened my account.
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January 2017 by Kasen M.
Years ago, when the mortgage rates dropped, I decided to look into refinancing my house. I did extensive research, made phone calls, visits, etc. before deciding on Stock Yards Bank. They had the lowest rate, no closing fees, no weird built in early payment hidden fees -- they were straightforward and extremely easy to work with. They walked me through the process of notifying my current lender and made the transition honestly as easy as possible. They also helped be take my 30-year loan to a 15-year with a 3% interest rate drop. I was an extremely happy camper. I do my banking online. At first, I used their website for the payment each month -- but their website is extremely difficult (and frustrating) to navigate. So instead, I use bill pay through my primary bank and almost never need to deal with SYB or a branch directly. This week I needed some information about my account. I hadn't logged on in over 6-months and apparently it's a security feature for them to deactivate unused accounts after 6 months .. so I couldn't log on. The website was not helpful is telling me any of this. I emailed SYB and got prompt return phone call just after 9a the next morning. They explained what happened, said I could create a new account, no problem. --except, it was a problem, because their anti-user-friendly website would not let me create a new one. This brought me into the branch today. It's a rainy Saturday; they close at noon. My wait for a teller was about 7 minutes, but once It was my turn, Sophie was extremely polite, friendly and helpful. She helped me with step one of my dilemma then directed me to Lisa who literally stopped what she was doing to help me. It was as after noon when I left, but they didn't seem to be bothered by this. My entire visit was maybe 20 minutes and I left a happy camper. I was frustrated I couldn't do my adulting things over the phone or online, but if I had to have a face-to-face real person experience with SYB, I would choose this branch and Sophie and Lisa. Stars -- this branch: location, service, people, friendliness (5 stars!) SYB's website -- 2 stars. So confusing, really frustrating, gives users the run-around and unclear instructions on how to get online help if you need it.
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July 2016 by Lucas Parker
Tracy Biddix at Stock Yards bank has been very helpful in assisting our company to reach our goals this year. The staff are thorough, friendly, and know their products. We at One Choice Mechanical are very please with the decision to utilize Stock Yards Bank for our business needs!
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July 2016 by Keith Brown
Being in the mortgage business, I need a trusted professional to refer my clients too for services we don't provide. Tracy has been that trusted person. I feel confident that she will provide the best service and products available in the industry. Thank you Tracy for all you do.
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July 2016 by Bob Bornstein
Tracy Biddix has been my banker for a couple years now. Her professionalism and that of SYB is unequaled in the the banking industry. Whether you need a personal or business banker, I highly recommend giving Tracy Biddix a call.
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October 2015 by Jimmy Blandford
Tracy Biddix and her staff at Stock Yards Bank are outstanding. Tracy exemplifies customer service and professionalism. I refer clients to this branch without hesitation because I know they will be treated well.
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September 2015 by Nick Landers
Tracy and her team are an absolute pleasure to work with and are a huge resource for their clients. I recommend her to all of my clients looking for commercial and real estate financing. The service of this location is top notch.
