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March 2024 by Ali B.
Quality shoes, informative / knowledgeable staffs, friendly and you pay a little the price for it but it is worth, it is not hit or miss, it is always a hit. I bought two pairs of running shoes 5 years ago, they are worn out in terms of look, but they are solid still. I just but a new pair and I am certain it is going to give just as long. Highly recommended.
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March 2024 by Rimmy K.
Came here two years ago and had a great experience. I finally got around to needing a new pair of sneakers - the ones I had were so worn down. So I went back to Swags a few weeks ago and had the pleasure of having Isaac help me out. I still liked the sneakers I already had, but they were just worn down. Thankfully Isaac was able to find THE EXACT pair I had purchased two years ago! He also gave me a great deal so I ended up buying two pairs. He also helped me pick out a new pair of socks. All in all, it was another great experience and I will be back for any future sneaker needs. This place is fantastic- helpful, friendly and very professional. And thank you to Isaac, his spirit of customer service made all the difference.
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February 2024 by Chelsea W.
Layne is so wonderful, I really found some shoes I love thanks to her for a mini marathon coming up! definitely coming back and hope to see her next time thanks girl!
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September 2023 by Charlene Lowe
I can’t say enough about my great experience at this shoe store! The lady that helped me took her time to find the perfect shoes for me. She was extremely friendly, courteous and I felt she actually cared about me as a customer. It was so nice to have someone wait on me after visiting many shoe stores in the past that was a “do it yourself store.” I recommend this place!
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August 2023 by Ixced_sherbert _
Amazing experience! The young lady took excellent care in sizing and helping me find the perfect pair of Hokas. She was very nice.
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July 2023 by Arshpreet Kaur
I had best experience here.Isaac was very helpful ,knowledgeable and patient.I tried at least 20 pairs before found the right one.I will definitely go there again.
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June 2023 by Michael “Wolfy” Howes
My sister has 3 kids and she buys all their shoes at Swags so she recommended I buy my 7 year old daughter shoes there. So I went in at 6:30 and they close at 7. I asked the guy if they could measure her feet and he said they don’t do that because shoes fit different. I explained I have no idea what size she is so he said if we come back another time we could figure that out. I told him her shoes have holes in the bottom so she needs them now. I had him get a size bigger and they ended up fitting but he was zero help on getting the size right. Then I asked him which size socks she needs and he said it’s on the box. I got the size it said and bought 3 pairs. They ended up being a little big. We were out of there at 6:50. I had the feeling it was late in the day and although we were the only ones in the store the guys working had no Interest in being much help. I spent $90 for kid shoes and socks and should have been more welcomed. I definitely won’t be back and neither will my sister. Any suggestions for other place in Louisville to buy kids shoes?
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June 2023 by C. Young
Very helpful staff. Tried on many styles & sizes. No rush or pressure from our sales staff person. Really appreciate that. He steered us to a good choice of shoes. Returned to Brooks after wearing Hokas for the last 2 pairs. Can't go wrong with either.
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June 2023 by Wolfy H.
My sister has 3 kids and she buys all their shoes at Swags so she recommended I buy my 7 year old daughter shoes there. So I went in at 6:30 and they close at 7. I asked the guy if they could measure her feet and he said they don't do that because shoes fit different. I explained I have no idea what size she is so he said if we come back another time we could figure that out. I told him her shoes have holes in the bottom so she needs them now. I had him get a size bigger and they ended up fitting but he was zero help on getting the size right. Then I asked him which size socks she needs and he said it's on the box. I got the size it said and bought 3 pairs. They ended up being a little big. We were out of there at 6:50. I had the feeling it was late in the day and although we were the only ones in the store the guys working had no Interest in being much help. I spent $90 for kid shoes and socks and should have been more welcomed. I definitely won't be back and neither will my sister. Any suggestions for other place in Louisville to buy kids shoes?
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May 2023 by Mark Key
Bough a second pair of Altrias in Sept 2022. A hole developed in one shoe in less than 60 days. I thought maybe I had dropped something sharp on the shoe, until a hole started developing in the other one. Contacted Swags who told me 1) it’s a known issue and 2) nothing they can do. Contacted the manufacturer who told me Swag’s isn’t an authorized retailer and they replaced the shoe. I thought Swags should know their status and let them know. Received a nice reply with an offer to replace my shoes. I told them they already were replaced and I didn’t feel it was right to accept another pair. Crickets. No acknowledgment of their new status with the manufacturer, which I facilitated, nor any thanks for doing the right thing. I value integrity, meaning there is a misalignment with Swag’s. Spending my money elsewhere going forward.
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April 2023 by Gabby Israel
Not the best experience. I went there one morning to get fitted for running shoes, I heard they were great. So 2 women were working and they were fitting 2 older women and I was interested in the process so I sat and watched while they helped them. Unfortunately neither workers greeted me or said hello we will be with you shortly. I was very upset by the lack of customer service towards me. I was in my work uniform and they never said a word or even looked my way. I wanted around for about 15mins hoping someone would say something because I really saw great service for the 2 women getting shoes but I left frustrated and never went back. They didn't even say bye. Oh well.
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March 2023 by Sabrina Best
Unfortunately the hype of the store did not match my experience. We waited for over 25 minutes to be helped mid-day mid-week. We purchased track spikes and the person helping us was nice but she pulled off the actual spikes from the shoes to try them on. Then after driving 2 hours home we discovered we had no spikes. I was asked if I had a running store locally to go buy spikes (which should have been included with my purchase). So now I have to spend more money because my original purchase was incomplete. Doubt I will be back. And others should check their boxes of buying track/cross country spikes.
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January 2023 by Neil Gregory
I was not even greeted in the 20 minutes I wanted for service and when a clerk got free they waited on a customer who had only been there 5 minutes. They were not busy, maybe 4 customers in the store. I then went to Ken Combs and received excellent service.
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December 2022 by Neil Davis
I was last in on Black Friday. I bought a pair of shoes and took them out later that day for a run. It took about a quarter mile to realize that they weren't going to work for me. I was able to swap them out for a different pair, no problem.Staff is very friendly and knowledgeable. Can't recommend them enough.
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December 2022 by karen Hinkebein
No one would wait on us. Took customers that came in after we did. They lost a sale
