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February 2024 by Johnavin Vanover
If you need a phone get it here! Chris R. was able to go above and beyond to upgrade my plan on the iPad to meet my business needs. Despite him not being directly compensated from the alteration to my plan (it was handled alongside the 641 T-Mobile operator) Chris gave me his undivided attention and was happy to help. I’m happy to be a customer of T-Mobile’s and recommend going to see Chris at this location for all of your future cellular needs. ?
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January 2024 by Tara Bartholomai
If I could give a negative star award to the store, I would. But it makes me give at least one star. I’ve had nothing but issues out of the workers in the store. I went in to add my son to my plan they put me on two separate $95 plans instead of the family plan that I asked for. Anytime I have went in there. They basically told me I need to call customer care that they can’t help me, funny thing is if I go to another T-Mobile store they are more than willing to help me. Not really sure what these guys here at the Baxter Avenue store getting paid for. Honestly makes me want to switch carriers completely.
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September 2023 by TiJuan Shelby
Jose was NOT a people person. He had a horrible attitude and was very unfriendly. I will not be visiting this location again. I will happily take my $$$ somewhere else. ??
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September 2023 by Anna Dickerson
I recommend the T-MOBILE ON BAXTER THEY ARE SO AMAZING PROFESSIONAL COURTEOUS THESE PEOPLE WENT ABOVE AND BEYOND HELPFULNESS THIS IS MY STOREBITS OUT OF THE WAY for me but I don't mind for the service they give KOODLES TO YOU ALL
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July 2023 by Ann R.
We worked with J. He was one of the most helpful, generous and kind people we have ever worked with. He spent a long time with us getting the best deal possible. We cannot say enough good things about J. Definately go to that particular store!
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May 2023 by Bayly Potts
Literally would leave zero stars if possible. My husband and I were promised we would qualify for a promotion that we absolutely did not. We only switched from AT&T to have a smaller monthly bill. We were promised that would be the case and it is not. We were all around lied to by customer service and, most importantly, the branch manager. Do not go to this store. Their own branch manager has no clue about the promotions they have or who qualifies. He completely screwed us. We ended up paying over $1800 dollars just to switch, and we’re not told this would be the case. Shady way to run business.
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May 2023 by jkina burres
Mr J displayed such leadership and motivated to assist me with my phone and very knowledgeable and jacob Brandon and Jose are the best T-Mobile team in Louisville Kentucky ….They all deserve raises…. They made all customers in store feel welcomed 5 ?
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February 2023 by Juliana Cherubino
I have not wanted to get a new phone for the last 6 years. Finally I decided to go to this specific store because of the reviews! Well, I'm so HAPPY! Jacob was absolutely fantastic! Steven was great and both were friendly and funny. I cannot thank them enough. Thank you guys!!!
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January 2023 by Paul Merryweather
Told me I get a free smartwatch with my new phone, next bill I'm getting charged for the watch and a line for the watch..lie to get sales
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December 2022 by Indira Bekto
Great place to go and get your new phone. Let me tell you, I wouldn't waste a second on other providers. T-Mobile is the way to go. I've had T-Mobile for 25 years now and they never cease to amaze me! I love how knowledgeable their staff are compared to some other providers that I don't want to mention here. Also they are very friendly and professional. They welcome you with a smile.T-Mobile has the latest and greatest phones, with great deals, specials that will work just for anyone. One important thing is there are No More Contracts! That's right, No More 2years locked in with the same provider, you are free to leave whenever you want, as long as your phone is paid for in full. But i assure you, once you switch to T-Mobile you'll never go back to anyone.I highly recommend you go with T-Mobile and don't waste your time anywhere else. You won't regret it.This store right here is the place to go for sure.Thank you guys for a great customer service and thank you T-Mobile for being my provider for many years and many more to come for sure.I forgot to mention, T-Mobile is also great when traveling overseas especially Europe. T-Mobile is Europes Number 1 phone and internet provider and i promise you, your phone will work and you won't have to do a thing. Their international rates are very reasonable. You should call T-Mobile Customer Support to check and/or add the international plan to your phone line before you travel.
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December 2022 by Indira Johnson
Great place to go and get your new phone. Let me tell you, I wouldn't waste a second on other providers. T-Mobile is the way to go. I've had T-Mobile for 25 years now and they never cease to amaze me! I love how knowledgeable their staff are compared to some other providers that I don't want to mention here. Also they are very friendly and professional. They welcome you with a smile.T-Mobile has the latest and greatest phones, with great deals, specials that will work just for anyone. One important thing is there are No More Contracts! That's right, No More 2years locked in with the same provider, you are free to leave whenever you want, as long as your phone is paid for in full. But i assure you, once you switch to T-Mobile you'll never go back to anyone.I highly recommend you go with T-Mobile and don't waste your time anywhere else. You won't regret it.This store right here is the place to go for sure.Thank you guys for a great customer service and thank you T-Mobile for being my provider for many years and many more to come for sure.I forgot to mention, T-Mobile is also great when traveling overseas especially Europe. T-Mobile is Europes Number 1 phone and internet provider and i promise you, your phone will work and you won't have to do a thing. Their international rates are very reasonable. You should call T-Mobile Customer Support to check and/or add the international plan to your phone line before you travel.
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November 2022 by Troy Tucker
There’s some good people working at this store. J helped me get a better deal for my phone plan than I even anticipated. I’ll admit there was some small confusion about what perks I was getting, but once it was worked out I was satisfied with my experience.
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November 2022 by Jared Smith
Steven , Jacob, and Jalen were super helpful, came in looking for a decent phone and left more than satisfied. Definitely coming back. Great energy and very knowledgeable...Dr J the manager also went above and beyond
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October 2022 by Faith Steele
The assistant manager, J was wonderful, patient, and efficient. This will stay my store of choice.
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September 2022 by Aniria
I went into today to get an upgrade for my phone and wasn't sure what I wanted. Jose took care of me and answered every little crazy question or specs question I had. Helped me figure out any account questions, and calmed my future bill worries. Even ended up getting a new watch via promotion, overall a great trip and one of the best customer service experiences I've had at Tmobile. Definitely recommend this store for your phone needs!
