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November 2023 by Thomas Frankitito
Doing a good job. Got in and was helped after about 10 minutes. Answers were right and I got a good deal. Improving store.
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November 2023 by Renah Calbet
Deplorable customer service. The worker there clearly had more interest in being in their own phone and watching the clock than helping explain the process of transferring my phone. Would not have switched carriers if my new phone was not T-Mobile.
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September 2023 by Rita W.
Initial Customer service rep just ditched us midstream. She was very abrupt and didn't provide much info regarding my inquiries about a phone for an elderly friend who wanted to purchase it that day. I wondered if she thought we were "just looking", without any intent to buy. There were a few other store associates that just stood around talking to friends and looking at us as if we were not welcome. I was really angry at this point and started to take my business elsewhere.About that time a young man stepped up to assist us. He was very helpful, took his time with us, and was courteous and knowledgeable. We were glad to purchase from him and because of him we just might refer others to that particular store. (If he can wait on them). So if you decide to shop at this Tmobile don't expect a lot of customer service with a smile.
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August 2023 by Z Distel
Came in for assistance with home internet and the staff were quick to help and very friendly
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July 2023 by Gin Spaulding
Today I went into my favorite T-Mobile store of all times and was helped by Leandro. He listened to my concerns and gave me advice that was in my best interest. He was also considerate, kind, and attentive. Everytime I visit this store the workers are wonderful! Even though I live at least 20 minutes away, I still visit this T-Mobile store!Keep up the AMAZING work you all!!!
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July 2023 by Yaakoub Al Asaad
One of the sales representatives at this store disrespects me her name LEYANET TORRES and the store manager said nothing she scared him ?.The rest of the employees were goodBut LEYANET and her manager so bad
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July 2023 by Claudia carlos joyo
Good customer service … the team cares about what we really are looking for .
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July 2023 by Miriam Yero
Best store in town! Excellent customer service
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June 2023 by Don cameron
Very nice place to visitI could not upgrade they don't have the newest in Stop.
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April 2023 by Mayvi Castaneda
They have very bad customer service there is a Cuban girl there with a Palm tree and sun tattoo who has horrible customer service. I recommend going somewhere else where they treat you better don't go to her. Go to any other agent.
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March 2023 by Mary Lavender
I got a brand new S23+ after 10 years with my old phone. Ederick Rivera was phenomenal.He installed all my photos, apps, and contacts. I asked Edderick if he was the manager. He said no.I couldn't believe how everyone in the store was coming to ask him questions. I asked who was the manager. So even the manager was coming to Ederick to ask him about what employees needed training for like insurance. Ederick is what I called a team player, customers first. It's important for a business.Ederick should be a manager.Thank you for being here for this transfer to my new phone. Many blessings.
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March 2023 by Greg Myles
Need more staff the employees sit and take breaks while customers are still outside and inside need new team asap
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February 2023 by Sarah Follensbee
Super nice lady until we got bill. She lied to us. Got it fixed by Jack their customer service rep
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November 2022 by Madeline McIntyre
All of the workers were super friendly and helpful. The man who helped us even saved us money another T-Mobile store had overlooked. So happy with my experience. Kind staff and clean store. I will be returning to this store in the future.
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September 2022 by Jacqueline Clark
The lady who helped me, Leyanet, was wondering! I told her what was wrong with my phone and she knew just how to fix it. I am a senior citizen and very nervous when it comes to my phone and I feel very silly when I don't know how to do something with it. Leyanet made me feel very comfortable and special when she was helping me. Great customer service! I am very happy that Leyanet was there today to help!!
