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April 2024 by Travis Hutchinson
Terrible customer service.. After working 14 hours, went here to buy dinner just to have my order messed up.. Set in the drive-through a 2nd time for another 30 minutes, waiting on them to correct it just for them to have a nasty attitude like I was bothering them or something.. So I called to speak with a manager, and he literally laughed in my ear and hung up the phone only after instigating the whole situation and putting me back on the phone with the same person I had the issue with. Extremely unprofessional, don’t waste your money!! Bunch of disrespectful, inconsiderate people working at this location, including the manager. What a joke of an experience, I’m absolutely mind blown.
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April 2024 by Kelley Valle
Kudos to this place for their professionalism honestly. Pulled up to some dude who just decided to throw a full cup of Baja blast at their window. But they were good about the reaction and still got us our food nice and hot.Good job to the guy at the window who defused the tension pretty quick.
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April 2024 by Kelly Gibbs
They messed up my order, the dinning was dirty and so was the restroom.
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April 2024 by RJM
Not bad. I'm not a big taco person, but it's cheap and kids love it.
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March 2024 by TOM VICKERY
Food Is Outstanding,Staff Is Very Helpful And Friendly,Food Is Priced Very Reasonably,When The Bell Rings,Time To Answer It.?Vegetarian options: They Have Many Items You Can Get Vegetarian,Just No Chicken Or Steak,Beef.?
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March 2024 by Stacy Harlan
All I got was a bean and cheese burrito around 5 and I got it and it looked disgusting there was basically nothing in the tortilla and there was only 3 cars in the drive
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March 2024 by Michael Griggs
SKIP TO BOTTOM FOR A QUICK SUMMARYSo, I work ten hours today, work through lunch, drive from Lexington back to Louisville to go home. I decided I wanted something hot to eat and came to the conclusion of Taco Bell since it was close to the house.Big mistake. First off, sat in the drive thru for twenty minutes just to GET TO THE SPEAKER to order.Placed my order, which consisted of standard soft tacos, a STEAK quesadilla and a beefy five layer with NO sour cream. What could go wrong?Waited close to thirty minutes after ordering to make it to the window to even pay, seeing as how everything is closed by the time I get home and I have no real option. I paid. Sat for almost fifteen more minutes just to get my food.After a painstaking process of watching people just mosey around and no form of reconciliation such as an apology for the wait time, I was finally able to go home once I was served.I go home, shower, come downstairs to eat.I discover the none of the soft tacos have lettuce, which I didn't order. Hmm, fine. Just some rabbit food, right? I finish those, move on to my five layer. I bite into it and it tastes rather odd. Open it up, turns out: it's some kind of burrito with potatoes or what have you inside of it with a North Korean size ration of beef in it (which means ZERO).The taste of the potatoes was also abysmal, so I could eat that. Opened up my quesadilla. It's chicken. Of course, I paid extra for the steak one, as it is more of a premium than the chicken one. I still ate it, despite it not being the one I ordered and paid more for, and it was rather good.Terrible customer service, as the person taking orders was short and rude. The speed of delivery was laughable at best. Quality control was nonexistent.Quick summary:Took near an hour to order and get through the drive thru, once I got my food not a single one of the five items I ordered were correct and one of which I paid extra for, the staff manning the speaker was short and rude and they were just shuffling around inside like they had nothing better to do.Overall suggestion:Avoid this one entirely. Maybe another shift is better, but if overnight is allowed to behave this way, I don't see dayshift being a turn around. Wipe the staff and start over. Period.
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March 2024 by devonna leblamc
Always awesome ?
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February 2024 by Sylvia Woodley
Friendly customer service
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February 2024 by Scott Johnson
Why do you accept postmates orders when you cancel them 45 min later? Unacceptable. If you can’t fill orders don’t take them. 45 min of my time wasted. Never go here. I’m done with this location.Update: gave me a wrong (cold) order and said they couldn't void the order when I called back. I'm not going to drive back for my order which they said they had, that will be cold as well. Got my sauces, but they couldn't check to make sure the bag had the right food in it. I've worked retail for 15 years. You can void the order. I will fight the charges if they decide to charge my credit card.
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February 2024 by abdulrahman abdulrahman
The worker on the front desk has to cover his dirty hair and stop paying on his nose and face
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February 2024 by layla maree
Best service I’ve had at a taco bell in a long time! The gentleman at the drive-thru window around 12:30pm was very nice and got my food out very quickly :)
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January 2024 by Wyatt Irvin
Not sure why the rating is so low. Food was out fast and the dining room was very clean.
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January 2024 by Shawn Schultz
Late and food was iffy.Kid-friendliness: Food for a kid
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January 2024 by John Hackett
I was a Designated Driver (DD) the other night and I had a car full of drunk woman and the gentleman who took our order was the best! It was about 12:45 am. He was the only one that appeared to be in the store. He definitely put in the extra work to get us on our way.
