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December 2023 by Ron Graves
Amazing products, very knowledgeable staff and helpful in any of your needs. I needed a couple pieces of tile cut they cut with no charge and we're happy to do it for me.Thanks againRon G.
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April 2023 by Naeim Torkian
Quick service, helpful employees and great member prices
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December 2022 by Brian Jones
The customer service I get from this team delights me every time. Designing kitchens and baths means staying ahead of what is current, as in fashion, it is all about what is next and getting it first... and again your product selection it fresh and current. If you are a contractor, or designer take my advice and let their staff work for you, they are well trained tools for your using and they come loaded with knowledge. They are serious about earning your business, and that is a win for us!
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December 2022 by James Mountain
Great experience. Andrew was exceptionally knowledgeable, friendly and very gracious in taking time to explore options for us first time tilers. Would highly recommend.
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December 2022 by Susanne Hutchins
Expert designer Courtney made the selection of our porcelain tile for a new master shower easy! Added bonus: 15 % military discount.
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November 2022 by Jason Brown
We're super happy about the tile that Chad Dupont helped us select. Help us narrow our choices to three and we feel like we made the best choice for us. Really couldn't be happier. The right tile really makes a room pop
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September 2022 by Brent Smith
I'm not sure what her title is at the Tile Shop but Courtney is her name. We were planning on three more tile places to look for tile before purchasing tile for our bathroom...that's before we met her. I scheduled the consultation online and The Tile Shop put us with Courtney. Thank goodness. We were lost balls in high weeds and Courtney calmly and professionally listened to us then directed us to exactly what we wanted. She pulled it together so we could easily understand what everything would look like. We had zero thoughts of purchasing there but Courtney had it put together so easily we purchased our whole tiling project there and then. To say she knows her stuff is an understatement. The Tile Shop has so many different tiles etc. it's overwhelming but she's a tour guide after she listens to what you're trying to achieve. Because of her expertise, knowledge, creativity, and professionalism, we knew we had what we wanted and were comfortable with purchasing. Abbreviating an excruciating ordeal. What a great service at a place that has mountains of different tile and everything that is needed. Pretty work Courtney.
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September 2022 by Joanna Mroczkowska
Accommodating staff, huge variety of tiles and related accessories.
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May 2022 by Cathy Hellen
James is a star in his own right. Huge inventory and found just the right combination for my bathroom.
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March 2022 by Michelle H.
All the tile in my house has come from The Tile Shop! They are so amazing! No issues returning unused tiles or even tiles I changed my mind about. Everything that was ordered was there in a week or less. James went above and beyond helping myself and my husband to pick out tile for our project. I'm sure I was a pain in the behind (lol) but he never once acted any different! Super nice guy and if I ever need tile he will be the one I run too. I completely recommend this place!
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February 2022 by Val Black
We worked with Sadie and she was amazing! She helped us find the perfect backsplash! Plus, she is an absolute sweetheart!
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February 2022 by Garrit1987
I called this shop on the recommendation of a contractor I am working with. I simply asked if they had a type of tile I was looking for, the representative said they did not have it but they had something similar. I then asked how much said replacement tile was, the representative said she did not know and hung up on me.Another time my wife and I went to see what options they had for a different tile project we are having done. Every single representative refused to ask if we needed assistance. Perhaps, I was not dressed well enough for them? I will gladly pay more for tile, just to not give this company my business.
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July 2021 by C S.
We are building our retirement home in Tennessee. It's a single level log home on a mountain top. Two bedrooms, two bathrooms about 1500 sq ft. We decided to tile the bathrooms, and a tile backsplash in the kitchen. We had done some preliminary snooping at The Tile Shop, and Jafar Bey was helping with the walk around. He was very helpful, the in store models helped with filling in some of the blanks, and prices ran through the spectrum. If you want high end, it's there, if you want an economical selection, they have that too. We returned about a week later with our plan drawings. Jafar went to work, while we refined our design choices. He helped us with more economical choices and an extra discount on one of the rooms. We are some months away from the tiling phase of construction, so a few weeks lead time isn't a problem. I would suggest that you plan a bit ahead, especially in these times. I would recommend The Tile Shop, and Jafar Bey for your tiling project in Louisville.
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June 2021 by Joe O
We had a great experience choosing tile for our bathroom remodel. Some of the tiles we ordered were in stock, some required a couple of weeks, and through the entire experience the staff was responsive and easy to communicate with. They also were very clear in explaining their return policy, and made it easy to return unused materials, even as we were ordering additional materials as the project continued. I would definitely recommend them, and am especially pleased with the assistance we received from Samantha.
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June 2021 by Vinny Win
I just received the worst customer service of my life. I went in there showed them a piece of tile. The lady instantly said "we dont have it, go look on the internet"Edit: I just went somewhere else that was more welcoming and helpful. Do not waste your time and money at businesses that take their customers for granted and make them feel less than human. The Tile Shop has lost my business because there are many other options out there.
