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December 2023 by Amber Keown
I frequent this gas station a lot when in St. Matthews but it is always crowded whenever I go. I'll have to circle around two or three times until a pump becomes open. And somehow this location attracts some very odd people. I had a customer give me a loud, random lecture once on how I should be smoking weed for health benefits...all I wanted is to fuel up and go home. Not the worst gas station ever but certainly not the best.
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November 2023 by Sam Plautz
Only problem is that the designers were idiots in the design of the building. The freezer door opens up into the hallway where the bathroom is, so if you dont notice that and are standing there, you will get smacked by the door if someone opens it. And instead of putting a sign there as a warning, the employees will come over and berate you about it instead of kindly asking you to move, like the bald gentlemen with a beard and glasses did. I get that customers probably do this all the time and that I was being dumb by standing in front of it, but you can at least be nice about it instead of insulting me. In decades of life I have never had to think about getting smacked by a freezer door while waiting for the bathroom, so sorry that i ruined your day
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July 2023 by Mike Huff
You have to get the flying bugs out of the donut display. It’s quite gross and who wants to buy a donut with bugs landing on the food. Other donut places don’t have this issue
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June 2023 by Paul S. Miller
Updated review: I unfortunately won't be purchasing any more "fresh food" from this location, being that gnats on the donuts is rather unappetizing.
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June 2023 by CHRISTOPHER M. LEONARD
Who doesn't love Thorntons you don't have to just we going to a gas station to get gas they have snacks vegetables or in fruit salads sandwiches coffee soda adult beverages and much more make sure next time you're in one check it out just walk up and down the house and look at all the stuff they have and guess what they're not very expensive so you'll be surprised
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October 2022 by melissa mertz
Stopped in at 4am for restroom and coffee break. Bathroom was ok but there was absolutely no coffee. No. Coffee.
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October 2022 by Zeke Castro
Bathrooms closed at night shifts!! Always.. seems like a common problem in all Louisville
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July 2022 by DJD Bumblebee
Always open when you need anything from Ice Cream to gasoline to Tylenol! Can always count on Thorntons to give the bedtvpricecon gas too. Love the rewards program that gives back the more you shop and spend. The doughnuts are amazing too!!! ????????⭐⭐⭐⭐⭐
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June 2022 by jacob m.
I went in to get 4 slushees and only one flavor was available and the station was a mess, after I paid and as I was leaving a man from behind the counter yelled at me that I should pick up the mess. I told him I didn't create the mess and he still proceeded to yell at me as I was leaving
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February 2022 by Austin Walton
Never coming back here again. Used to go almost every morning. They might steal your credit card if you accidentally drop it.Here’s what happened: I went to this Thornton’s on 2/5/22. I must have dropped my credit card because I received a message from a customer saying that she thinks she found my credit card at Thornton’s and returned it. I asked her which cashier she returned it to, and it was the same one that checked me out that day (she seemed new because she didn’t know where anything that I ordered was). I came back the next morning around the same time and she was working. I asked her if they had my credit card because someone had returned it. She went to look for it in their lost card box, and said it wasn’t there. The cashier said it “must have been a new employee and they put it in the wrong place.” Funny thing is, it was her that the card was returned to… So I’m not going to go back to this Thornton’s unless they can find my card.If management wants to reach out to me, please do so. I can provide my receipt for the time that I was in there on Saturday.
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February 2022 by Kris C
Today cashier unfriendly and unhelpful. She didn't ask for my card and charged me full price on chips. She acted like she didn't want to bother with me! She overcharged my boyfriend on his purchase and did not offer to give him a Thornton's card and he wasn't able to get discount. She has a poor attitude and poor customer service. I love Thornton's and expected more because we spent alot money with them! Go to Speedway next time!!!
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December 2021 by Andrew Finck
Worst gas station in the city, and that's saying a lot. Never adequately stocked, only stocked with items no one buys, on-going for years. Terrible cashiers regardless of the time of day or day of the week, on-going for years. Repeated issues with their computer systems and pumps often broken, on-going for years. Surrounding Thorntons don't have these issues, so blame should be placed squarely on management. Please bull-dose and replace with a Speedway under new management. St. Matthews thanks you.
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December 2021 by C R
The cashier is so lazy she locks the bathrooms up at night and says it’s because people steal. Never getting gas at a Thorntons again if this is the best employees you can afford. I should of just used the restroom at the front register
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December 2021 by Joseph Saraco
Very clean store and very friendly staff.
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November 2021 by Carol White
I went to this store yesterday. There was a long line. Only one cashier working while another filled the coffee. Then a friend of the worker filling the coffee comes in. This worker stop filling the coffee and goes to check out this customer. I had been in line for 10 minutes. There were numerous people waiting. Coffee worker logs in, I go to her register. She says “oh no, this lady (friend) was here before you. It’s not your turn, she was here first”. And won’t check me out. Note this friend came in when there were already 4 people in line behind me. So a blatant lie. I go to the other register, where the guy, couldn’t scan the items and had to try 3 times to do it. The whole thing felt like the employees are very dishonest. Just beware, check your totals before you pay.
