Thorntons, a vertically integrated company with its own fuel terminal, blending plants, transportation fleet, and commissary, operates over 200 stores across six states - Kentucky, Illinois, Indiana, Ohio, Tennessee, and Florida. The company is committed to being people's favorite place to stop when they are on-the-go and their favorite place to work. Thorntons is known for its fresh foods, high-quality beverages, and fuel offerings. The company has a passion for giving back to the communities where its team members and guests live and work, with volunteers actively engaged in community service, humanitarian day events, and fundraising projects. The reviews of the Thorntons location at 3726 Taylorsville Rd. in Louisville are mixed. While some customers have expressed disappointment with the management changes and a perceived decline in service, others have praised the new management team, Nick and Julia, for transforming the store into a clean, well-organized, and enjoyable place to visit. Customers highlight the positive energy and the friendly, helpful staff, including standout employees like Thelma, who have gone above and beyond to assist customers in their time of need. Overall, Thorntons appears to be a community-focused company that strives to provide a convenient and pleasant experience for its customers, though the quality of service can vary across locations.
The service has really gone down since they got rid of Doug. They're always out of things that Doug would go and get from another store. The management now is useless, the guy goes outside when it get busy & the lady is older & slower. I use to enjoy going in but now it's just sad.
October 2024
Best gas station location in louisville. I go for a drink or slushie at least once a week, love to pick up random snacks. The staff are so fun and you’ll always see a familiar face. Everyone there is awesome.
June 2024
Yesterday I was blown away! Jerry one of the staff members not only told me “Happy Juneteenth” but also was very person centered while cashing me out. I will definitely be back again!
