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November 2023 by Dave Lakin
doors locked at 10p, isnt this store supposed to be 24/7?
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June 2023 by Darryl Woodard
Best place to buy what you need for gas and snacks
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June 2023 by Roxanne C. (Roxie Smith)
The women's restroom was closed so we had to use the men's restroom which was disgusting and that's putting it mildly. Probably the nastiest bathroom I've ever been in if I didn't have to go as bad as I did, You couldn't pay me enough to go in there again.
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June 2023 by William House
Open 24 hrs on the website but when you walk in at 2:40 am an employee says they're closed. Please make that make some since to me.
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June 2023 by Roxanne C.
The women's restroom was closed so we had to use the men's restroom which was disgusting and that's putting it mildly. Probably the nastiest bathroom I've ever been in if I didn't have to go as bad as I did, You couldn't pay me enough to go in there again.
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January 2023 by Charles Mann
Went in to use the Restroom and it was nasty. Do better Thortons.
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July 2022 by Angel
Had a great experience this morning. The manager was working register and was very helpful and nice. Store was clean and stocked. Thank you thorntons.
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July 2022 by Ariel Sickles
Store well kept but everybody is mad at the pumps these days ??
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June 2022 by Ashley Johnson
Let me just say, not all heros wear capes. Sometimes, they're just genuine human beings with hearts. I'm not sure if she will ever understand just how much her kindess empacted my entire day/week/month. Thank you for the beverages and the kid free 5 minutes. They're lucky to have you as an employee. You have a special place in my kids hearts also.
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June 2022 by Ronnie Jackson
The absolute worst thortons I have ever been to. The employees are all rude, hateful, and lazy. The store is never clean. The food and drinks are never restocked. And personally it seems like it'd always closed more than it's open. That gas station could be making 100x more money if they sat down and were smart about how they run their store. To be quite honest I am surprised that they are even still open, but you can thank Derby City Gaming for that. Its truly sad that there is absolutely no leadership at that location, it could be the number one store, but instead it looks completely disgusting. Whomever runs this market needs to be fired immediately and along with the entire staff and publicly apologize for its neglect and negative impact it has on the community there. It's down right shameful
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June 2022 by Bria G
Unless you enjoy being verbally accosted by people who don’t understand basic english and/or (extremely) simple questions pertaining to the store-I recommend avoiding this business. Honestly, you should avoid it aside from that, if you have even the SLIGHTEST standards as far as the quality of your interactions go. Or just bare minimum standards-period. Repugnant employees. I will be reporting whomever the female employee who answers phones at 1:10 AM on Friday (/the one who’s shift starts on Thursday night 5/12 and ends 5/13) to the franchise, as well as BBB. And checking up on it until this absolutely disgusting issue is dealt with.Also, if you honestly “take reviews like this very seriously” you wont copy paste that same worn out reply-but also if you took anything seriously you wouldn’t have employees that acted like caged rats. Future reviewers—BBB is the only way to get through to these careless, ignorant humans.
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December 2021 by Tabatha Lynn Davis
Love this store!
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December 2021 by James Brewer
If i could have gave it a no star rateing I would have. My husband left there 20 to 30 mins ago. Paid for gas on number 7 and for got to pump it. Called the store to see what they could do and the lady I guess was the manager said there was nothing they could do. First off, I'm NOT STUPID by any means, and have worked at gas stations before! Someone else would have to come in and ask for gas on that pump, and whoever would have to set the pump would see that there was gas not pumped (my husband 10 dollors) now either they pocked the money or their draw is going to come up 10.00 over. But Yet Theres Nothing They Could Do. THATS A LIE!!So ill be contacting the district manager on this. This store has went to hell and back And needs new people. Asap
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December 2021 by AZ Way Delivery
Very lazy staff. Minus 10 stars.
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November 2021 by W W
OMG! Stopped there Saturday evening. Huge HEAVY SET African American guy was sitting behind counter on a stool. I was shocked when all I could hear was the N-WORD being played very loud "repeatedly" on a speaker with cursed filled rap music. What a disgrace. The store was dirty, nasty, floors were stained, paper and trash all over the counters, and yet he was just sitting on a stool listening to music. I watched his interaction with the customer before me and he never said "Thank you" or anything. His customer service skills are just plain ghetto and horrific! My goodness, surely Thornton's can do BETTER than this! I won't be back!
