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January 2024 by Philip Woods
Excellent wine and drinks store with an amazing selection to choose from, including non-alcoholic wines, beers, etc. and helpful knowledgeable staff always on hand to assist.
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November 2023 by Virga H.
Their curbside is always the best way to order. It is always ready early it's always 100% accurate.. the people who bring it out are always kind and friendly. What more can you ask for? Maybe they could follow you home and carry it into The house to LOL... Well, if that's your thing they do offer delivery. I've not ever used it but I know people who have and they also say it's a great service..
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November 2023 by Black Women of Louisville LLC
These Melanin Queens spent their afternoon on a wine tasting tour across Bordeaux, right from the comforts of Louisville at Total Wine and More. These beauties had the opportunity to sample 8 different wines with a detailed explanation of each flavor style. Thank you to Bill, Chris and Samuel for providing an excellent experience, for providing patience in answering our tasting questions and delivering above and beyond customer service. We will definitely be back!
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November 2023 by Kim Laun
We had wonderful customer service. We were buying wine and champagne for our wedding reception. We had amazing help, we were able to sample some wines and there were discounts for buying at least 6 bottles of select wines and champagne. The staff was helpful and very friendly. They helped pack the bottles in boxes to keep them safe and secure until we arrived at our destination. They had very low prices and a vast selection of wines, champagne and other spirits. I was very impressed with the staff and selection. We will definitely be back. I also like how they have other vendors there to try new products. The only thing I can complain about is there isn't one closer to my home.
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November 2023 by Kasey Dearing
We were recommended total wine for buying alcohol for our wedding, and the experience was great! Chris was especially helpful and had great insight on a number of drinks, including wines and craft beers. He helped us through the whole process and tried to find what would work best based on our taste and interests (rather than just showing the most expensive drinks). We were also informed that anything left unopened can be returned for a refund. Everything was reasonably priced and we got case discounts too. Would definitely shop here again!!
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November 2023 by Ben Berdichevsky
I came in for a few bottles of wine knowing very little about the differences and types of reds available. Chris took the time to walk me through the different options, talked to me about the differences, and made sure the bottles he recommended fit the meal they were being paired with. He was incredibly kind and clearly very knowledgeable about the product. It was a great experience and I appreciated how much happy he was to help and how he took the time even though the location was clearly busy. I would absolutely return to this location because of Chris, and absolutely recommend him and this location to anyone who’s looking to make any purchases.
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November 2023 by L Gardisser
Chris was absolutely amazing with us! Being out of state and not having access to so many spirits it’s overwhelming going into a store like this. Being able to taste some things and having his expertise was fun for us. We leftwith a massive cart full of so many goodies! Can’t wait for our next restock ????
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October 2023 by brian leffler
Would give a higher score but the manager here likes to make snide remarks to the customers when releasing any kind of allocated bourbon. Did it to me, then my wife, and then accused another gentleman of coming in twice when he had not. Don't release allocations if you can't be polite to your customer base that go to this location often for all the basics.
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October 2023 by Linda B.
The manager, Chenay, is truly customer oriented. We had a slight annoyance and she made everything right in a gracious and friendly manner. I'm now a dedicated customer.
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October 2023 by Sydney M.
Worst customer service. Not helpful. It's almost like they don't want you to buy anything with how they treat people. I would never go back. If I could rate 0 stars I would.
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September 2023 by L Ricketts
I have shopped here many times and I'm always really pleased with the selection, the friendliness of the staff, and the recommendations are always spot on!
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September 2023 by Rachael Gaylord Cargill
Total Wine has THE BEST selection of wines from everywhere. I like the different price points because you don’t have to break the bank to enjoy good wine. ? This is our go-to store for our wine needs. The staff is very welcoming and will assist you in finding whatever you need.
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September 2023 by Virginia Kelley
The salesperson was extremely helpful, and we were able to sample the bourbons before we purchased. Great shopping experience!
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September 2023 by Tracy Gagel
Great curbside pick up! Waited maybe 5 minutes. Love it and will definitely do it again!
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August 2023 by Laura Ellis
I love this place! Definitely recommend if you are looking for something particular. Great selection of local and craft beers. Gave 4 stars because the cashier Kenneth is ridiculously rude. 5 stars when he's removed from a customer service position. All other staff is very friendly and helpful!