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January 2024 by Amanda White
I've been a member of Transcend for a long time, but most recently looked to them for financing a home-improvement project. Dita responded and got the ball rolling quickly. I felt like I was in good hands from the moment we spoke; she gave me honest information to help guide us in the right direction.Aliani followed up right after to help us gather all the needed documentation and requirements, and in no time we were approved and in closing. A process that was supposed to take over a month took just a couple of weeks from start to finish.These two wonderful women made this whole process stress-free and dare I say, pleasant? It's why I'll continue to bank at Transcend.
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December 2023 by shawna vaught
I highly recommend Transcend credit union, it is a really nice place. I had first gone to Advanz on my brothers suggestion, there was no one in the place but still the employees didn’t greet me or seem to want to help, when I told them what I came in for they directed me to a phone in a room with no one in it they didn’t tell me what to dial I finally got to the right place but there was only a outgoing voice mail I left a message but they didn’t get back to me for 2 days. So I went to Transcend what a huge difference ! everyone there was so helpful and seemed genuinely happy in their work place. I don’t have a printer etc. and this was the first time I applied for a loan I was very nervous Aliani Viva Hernandez works at the Bardstown Rd branch. She set everything up for me to successfully complete my application she emailed and called to follow up and let me know when everything was complete. I couldn’t have done it without her.
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December 2023 by Gentry Hughes
I would like to share my experience with Transcend Credit Union. I have been a member of TCU for over 20 years. I selected them years ago because they seem to be the only bank in town that truly acts like a “hometown bank”. They let PEOPLE make decisions on loans - not just computers. My son needed help securing his first ever car loan and I referred him to TCU. We were first directed to Shauna Woodruff, who is one of their loan officers. Shauna is a delightful person and very knowledgeable about car loans. She gave us great advice and walked us through every step of the loan process. She was responsive, professional and easy to work with. She secured my sons loan in a matter of days!! I can’t say enough about how pleased I am with TCU and Shauna Woodruff!!
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December 2023 by Lauren Nielsen
I love my bank. It's always felt friendly and welcoming in the years I've been there. Ilyn P. helped me the other day, when I walked in she greeted me with the biggest smile, like seeing an old friend. If you're looking for a family environment, you'll find it here.
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December 2023 by John Seaman
Savannah Horan was great to work with and did an outstanding job taking care of my needs in a timely fashion. So easy to work with and helpful during the process
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November 2023 by Patsy Heitzman
I am so pleased with the exceptional help with my request for a loan to purchase my used vehicle. I needed the loan processed quickly on short notice. D received the check the same day. Thank you Shauna I truly appreciate your help
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October 2023 by aida adams
October 2023 I walked in 5 mins before the closing time, and Hayle at Bardstown Rd branch in Louisville took care of me in no time - 4mins to be exact. I needed a name change on my account and a new card requested. She made my day with the excellent service and her friendly attitude.
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October 2023 by Milka Nenadovic
Transcend has been always helpful for all my financial needs. Their employees are so professional. Kudos for Felicia, wonderful customer service person.
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October 2023 by GiGi Henry
Today, I visited my credit union and was assisted by Haley Carpenter. She was so friendly, cheerful and professional while taking care of business! Oh, and did I mention efficient? It is always a pleasure doing business at Transcend and today was, as well.Thanks, Haley!
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August 2023 by Debra Pratt
My loan was quick, easy, and Aliani Viva Hernandez was awesome. She was always a call or email away from answering any of my questions or concern. Ali was so friendly, professional, and actually cared about my home buying process. I highly recommend Transcend.
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July 2023 by Luke Franke
Aliani Hernandez and the rest of the team at Transcend made our home-buying process super smooth in May 2023. They were clear communicators throughout and were always quick to explain or help with questions we might have. Would highly recommend!
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July 2023 by Michael Utley
Because I've banked with Transcend for years, I approached them about a mortgage when I began looking for a house. The loan officer, Aliana Hernandez(referred to as "Ali" by her colleagues), was efficient in getting me through the process. She was knowledgeable and professional. What I valued most was her patience in helping me navigate the computer steps. I'm 76 years old and not versatile with a computer. Transcend will definitely again be my choice if I need real estate financing in the future.
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July 2023 by Juan Franco
Very happy with my experience at Transcend Credit Union! My Retail Mortgage Officer Aliani Viva Hernandez was a pleasure to work with! She was very professional and knowledgeable! Excited to now have an account with them!
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July 2023 by LaQuesha Hales
I absolutely love this credit Union. I have been with this credit Union for over 20 years. Have purchased 2 cars through this credit Union. Everyone there is so nice and friendly. Just recently worked with Savannah. Which is the branch supervisor very outstanding service?
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May 2023 by Karen Rose
I have been a member of Transcend Credit Union for nearly twenty years, and have always enjoyed a high level of customer service from their staff. Recently my house suffered a great deal of damage from the windstorms in this part of the country, and Aliani Hernandez was an absolute champion in helping us find a loan solution to deal with the repairs not covered by my homeowner's insurance. Once we agreed upon a path, she had the authorization and loan schedule set and in place in literally less than a day, and kept me updated about it in each step. Fantastic job, Transcend and Ali!
