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January 2024 by Fritz Games
Not all U-Haul experiences are the same but this was easiest and smoothest I’ve ever had. Highly recommend.
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November 2023 by Joann Miller
I have rented from numerous Uhaul providers and seem to always run into issues like the wrong equipment provided, no supplies offered, poor customer service, and trucks in disrepair. This provider was none of those things. AMAZING CUSTOMER SERVICE!! The gentleman I originally rented from went far above and beyond. Then, when I called to extend the reservation, the person I spoke with over the phone was just as accommodating. I will never rent from another provider. Customer for life here!! Thank you!!
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October 2023 by Clarissa Baker
Wow!! The gentlemen here were absolutely fantastic to work with. Answered every question I had for my rental and walked me through the steps for trailer hook up and break down. Great customer service!!!
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October 2023 by Willie Drain
Great customer service and will use that location again real soon
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October 2023 by Eric Asare
Great customer service
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September 2023 by Kia Sheyda
Nice staff. I had issue with the dolly I rented but they reimbursed my money.Thank you for the good service
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February 2023 by Erin Paige Palmer
Friendly service. Always enjoy speaking with their staff.
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February 2023 by Miracle Stewart
Billy at Gray’s Rentals is awesome!! I originally had my uhaul scheduled to be picked up there. Called about a week before my rental date to ask more questions since this was my first time renting a uhaul. Billy was so helpful, kind, and went above and beyond.My pickup location was changed to another business which wasn’t a problem at all. I also ordered a tow dolly, and was having a hard time getting my car secured on there. I called Gray’s and Billy answered and offered to help me with getting my car on the dolly (it took me a solid hour of trying and failing, and the business I picked up from was closed at that point) even though I was not doing business at his location anymore. I 100% recommend them. This review is about 2 months late but when I think about how stressful my move was, Billy was the bright side in all of it. Thank you so so much!
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February 2023 by Nicole DeTuccio
Showed up and the uhaul representative on the phone (from uhaul corporate) had told us multiple things that were not true and that caused us to need a bigger truck. Billy at Grays really went above and beyond to make sure I was taken care of and made everything right within his power and given the inconvenience and time that everything took to straighten out (none of which was his fault)! I would highly recommend and if I was in the area would definitely go back to this place! Friendly and very honest.
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February 2023 by william jenkins
Quick and easy
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February 2023 by Life
I have had to rent two uhauls in the last month. Both times the staff was very helpful and kind. I have closer locations to me but I choose to go to this location because the staff is always kind and helpful.
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February 2023 by Paige Klein
I usually go to the U-haul on Preston Highway and have had nothing but awful experiences. I’m not one to write reviews in fact this is only the second time I have ever written one but I felt so compelled to do so. My husband and I are moving into our first home and he found this U-Haul with good reviews. I can’t speak highly enough of the man who runs this place. Super passionate about his job and works extremely hard to make sure every customer has a great experience. This is going to be my husband and my last move for a while but I’m recommending this place to all of my friends who are still renting and moving frequently. Hopefully in the next 6-8 years when I look to move out of my house this place will still be open.
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February 2022 by Philip Woods
Excellent, easy rental experience, aided by helpful staff.
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February 2022 by Carrie Knott
I'm so glad that I went to this location! The staff members were great, nice and answered the 1500 questions I had lol I highly recommend this location to anyone needing a U-Haul ❤️
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February 2022 by Sylvia Edward
Gray's (this U-Haul Dealer) is the best in town. Always superb customer service.
